How to turn OFF "hide signature" because request gets hidden

[nancy.carson1]

We are having a lot of trouble with request text getting mistakenly identified as the signature and it gets hidden in the new "signature" block.  We have to expand the block and copy the request and move it.  I think it is because most of our requests come from forwarded emails and people start typing right above their auto-included signature.  I would like to know how to UNHIDE the signature or remove the signature detection.

[Kris Dewachter · Accepted solution]

Hi @nancy.carson1 ,

You can navigate to [Settings] > Products > Jira Service Management > Email requests

There, you can uncheck the "Use default detection to hide signatures" under "

Hide email signatures in issues and portals".

More documentation can be found here - https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/

Best regards,

Kris

[nancy.carson1]

Thank you for that.  I had found the setting after I posted this question.