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Jira Service Management
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When editing request types, and adding a 'Story point estimate' field to the 'Request form', the field is added at first, but after some time it drops out. We need it in there so we ca...
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When using powershell with JiraPS, when I use the get-jireissue along with the ticket ID it only shows me the summary, status, and created date. I have all the custom field numbers but no matter what...
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Is it possible to create sub/child project in Jira service management projects
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Hi admins, we need to calculate average age of a jira tickets per month ; Age= sum of time duration in between "Created" & "Resolved" fields of all tickets created in that month/ no. of ticket...
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I want to automate a status change to tickets once they have been commented on. I cant find any conditions in the automation menu to reflect a ticket comment. Thanks in advance
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Hello, Whenever an approver tries to approve a request that they're email, it will popup the jira helpdesk portal and sometimes presented with this error. but the ticket has already approved by th...
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What is the difference as getting backup the app in market place or data export function in Jira Service Management?
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Good day, I would like to raise a concern regarding on the latest issue in JIRA. Do this one may affect on the other products like JIRA Service Management Cloud or does it only in JIRA Service Manage...
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I have added an approver field to an issue type. There are no existing approver fields. When attempting to select the approver field in the workflow editor, the approver field is missing fr...
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In Approval process if i click on Approve i want to see the View/Screen before approving the Request
Hi, In Approval process if i click on Approve i want to see the View/Screen before approving the Request. Please find the below transition from "Ready for Closure ...
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I want to pull the duration(time) taken between different status of the tickets (such as assigned to
Hi, I want to pull the duration(time) taken between the different status of the tickets (such as assigned to resolved, New to closed etc.. We need to present this data in dashboard/report. We want...
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Currently the site admin is set as a member who is retired and whose email is not active. How can I change to the active member?
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Hi all, I created an automation to email the assignee when their issue is at a certain status. The automation collects all issues and list them all as a tabular form in the body of the email. We re...
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Thank you for your help every time. We would like to proceed with CRM through JSM function. There is a task of sending and receiving data to customers who use our products. 1. I want to know t...
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We have limited JSM server licenses available to extend more licenses Is there an easy way to list out inactive users who consume a license? Is there an easy way to identify users who are active i...
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Request: Our customer has a different naming system of assets from us. When a customer raise a Jira issue ticket on the customer portal, they need to input information with asset under customer's ...
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hello community, I need your help. we find x number of tickets that apparently either never existed or were deleted without having a record of the latter. The project is on ticket-oriented JSM for ...
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Hi, I would like to be able to create a report that lists the number of support tickets received by customer (or customer Domain) over a given period. From the digging I have done, is this even pos...
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Hello everyone! I have recently been dabbling in our customer portal to try and create access requests as a request type for our company, but now Request Types is considered a mandatory fiel...
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how to hide a project from jira service management help center
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I'm trying to be descriptive with my form to show users, for instance, the share path from Windows to help define the information needed in a request for share permissions, e.g., to use: \\serverna...
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Please help an JSM newbie! 1) Though I have used Jira for many years, I am a newbie to JSM. I created a new form and want to present it, as is, via portal. I configured form to add it to servi...
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Hello, I have defined several pinned fields in a specific JSM project. The problem is that sometimes those fields are shown in the "Description" fields. It seems related to the request type, but I'm...
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My SaaS company uses Jira for software dev and Freshdesk for customer help desk inquiries via email and through a logged in portal. I was wondering if Jira Service Management will let me group...
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Our company is looking to add the Jira Service Management widget to our website and add the option where users are able to search the knowledge base. Are we able to constrict the knowledge base so th...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |