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Jira Service Management
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How to exclude a customer added by the administrator in a specific project, without removing him from another project in which he is registered.
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Wondering if there's a way to create page breaks in service desk forms? The way I see it now is when you print off a submitted form, the PDF puts page breaks in based on size of the page.  ...
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We have the Atlassian sandbox for Jira Service Manager that we have copied data down from production, but I don't see any documentation on promoting changes from the sandbox to prod. Does anyone have...
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I have an input file containing of pairs of AppHost (host server) and AppName (application name). Any AppName can be paired with any AppHost and both AppName and AppHost appear multiple times in the ...
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I'm currently trialling the Cloud version of Service Desk and I'm having issues with some emails received that is not adding as comment into the ticket. I would like to know if it's a configurat...
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We are looking into creating a sandbox for our environment. Will customers/agents be able to view this sandbox and if so can that be disabled?
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I defined several issue types (incidents, changes, ..) and request types (report security incident, report incident) . However, the option to pick 'no request type' (see print scre...
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We would like to better organize vacation replacement. For this purpose, all tasks of one person should be monitored by another person during the vacations. Has anyone already solved such a problem? ...
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I need to request external access to get our Customer on BI, but we have no work instructions on how to do this. Can someone please explain so I can get this requested?
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Which system is the better one to work with tickets?
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Must-haves · Het ticketingsysteem is bruikbaar op de computer. · De inrichting van het ticketingsys...
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Past het ticketingsysteem IT Service Management bij de onderstaande requirements. Vooral de Must-have en Should-haves spelen in het besluit een cruciale rol. Nr. Omschrijving Must ...
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Hi, I have a colleague who has the same rights (as it seems) as the rest of the team. He is in 'Service desk team' in our JSM project. But, he cannot assign or be assigned to iss...
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I have 2 customer portals, which are managed by one team. To avoid jumping between the projects I would like to have all tickets created in project A, will also updated in project B. Fow now I create...
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One of our users reported a problem with the "Resolve" transition not being available for a specific issue. I have checked the issue and it is true, some transitions are missing. I've checked o...
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Hi, We received an email warning from Opsgenie that a user was deactivated. We do not know why it was deactivated and it is also an administrator. Therefore, it does not allow us to modify it....
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How can I check if Jira I use has 2fa (2 factor authentication) on?
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If you're using 'Dark Mode' has anyone noticed it 'flickering' today? I have seen on several screens today where it shows the default 'light mode' screen for a brief moment before switching to ...
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Hi I would like to import a full object schema from a Jira insight on Server to a JSM Asset on cloud. I've found ways to import objects and I know it's possible to import object schema's into ...
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Hi, I have created a Service project in JIRA test account with all new issue types and workflows. Now, I would like to migrate the project to the production instance. I need to make sure that I do...
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Currently the Story Points field is only showing when I am on the Issue View screen, but I need to add it to the Request Form screen so I can assign it a default value. However, when I search f...
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Hi, I am having select list (cascading) custom field i want give bulk option to this field. For Example: I am having category field and based on category selection I am viewing sub cat...
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Hello community, I was trying a automation during a cron expression like: every 5 minutes, during 17 - 7 from monday to friday 0 */5 17-7 * * MON-FRI * But it looks like the d...
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I've been made a project administrator on a Service Management project, however, I'm unable to configure request types (specifically the fields displayed in issue views). What permission needs to be ...
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We have testsets, that includes same testcase multiple times. For example Testset1 includes: Testcase1, Testcase2, Testcase3. Then Testset2 includes: Testcase1, Testcase 4, Testcase5. Then Test...
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| Wednesday | ||
| September 9, 2025 11:40 AM PDT | ||
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| July 24, 2025 12:26 PM PDT |