Community resources
Community resources
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Jira Service Management
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Hi everyone, We created a custom report that displays the average for the 2 SLAs we have in place for the entire project, which is great. I'm looking to create a similar report that gen...
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Boa tarde, Estou com problemas para habilitar notificação por e-mail nas solicitações de um projeto especifico, sendo que os outros estão funcionando corretamente. Alguém sabe quais as conf...
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Hello Community, I am new to JIRA & trying to understand on what is the best way to approach this situation. We currently have an "Client On-boarding process" managed in Monday.com which has mu...
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I am running into some problems with users not able to access my servicedesk. I have added them in the following locations: * JSM > Customers * JSM > People > Servicedesk Customers * Admi...
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Hello , Everyone I have an issue with my jira service manager. When i create the request type i configure the layout of fields on formularie, but when save the configuration, on my customer portal t...
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I followed the instruction to upload my profile picture https://id.atlassian.com/manage-profile/profile-and-visibility, but I could not upload the full picture, only a little side picuture shown in t...
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How can I add new Environment to Jira? ( new addition to a multiple choice for a field in jira)? What should I check additionally when adding it not to mis anything.
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Me gustaria limitar que solo los tecnicos puedan abrir tickets por email y obligar al resto de usurios a que utilicen la web para abrirn un ticket a tecnología Saludos
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Currently when commenting from slack, the default is to 'Reply to Customer' rather than store as an internal note. Is there anyway to toggle this option so that slack comments on a jira issue is trea...
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I started using jira as a student and now I have several abandoned project sites, is there any way I can get out of those sites?
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So this is my jira project with scrum board, i want to add kanban board as well to this same project but there is no dropdown for doing it. I will also attach the screenshot of what i want to do: ...
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Hello Team, Is there a way we can restrict the visibility of the Retrospective in Jira? Thanks
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Hallo, we would like to delete attachment of mail signatures using regex: ^BrandEins.*\.(jpg|JPG|gif|GIF|png)$ This should detele files containing the texte BrandEins im Filename. If ...
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Hi, Can some will help me out how to create a Time Related, Performance, SLA Related Reports with respective to the Project and Incidents only. Thanks,
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hi community, this question is regarding assets on jira server and custom field on issue view. how is it possible to show ALL object attributes on issue view? doc: https://confluence.atlassian.com...
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Hi Guys , !! I hope your are okey , Sorry I am really now here . I made a form but I would like to know if my clients need to be registered in the portal in order to fill it out or not....
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Can I change the browser icon on the JSM browser?
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Hi, I want to add one custom button with caption "create problem" in View mode on incident record after creation and when I click on the button I want to create a new problem request bas...
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Hi, I want to change the UI of Jira service management screen. Not just color and Image, I want to add size to textbox field and need to view two fields in a single row. Is it possible with OOTB op...
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I have a question about SLA. Is it possible to analyze the time spent working in each status? Specifically, I would like to do the following: Could you please let me know if you know how to do the 3...
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We've installed: Issue Templates for Jira Cloud, So now we've got this showing in our ticket / issues which is great! However we are missing a button or somewhere to create the t...
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In the customer notification settings in JSM you can edit the email that is sent to customers. I use a "solution" field to track what has been done when a ticket is resolved. Is there any way I can a...
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To get a report to include each team member’s task complexity total for the issues assigned to this team member . For example I want a report to display the team member name and next to it the...
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hi plz to check why this account cannot recive email for recovery maha.kamal@zain.com
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Hello all, I am trying to log the initial assignee on all tickets that come to my team. We have automation rules that are triaging tickets round-robin across my team based on multiple ...
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