Issue Detail view is different in preview vs. full ticket view (Jira Server)

[Marian Shah]

Hello,

I am using the Server version and am only finding solutions to this issue for Cloud. 

My user is asking to configure the Issue Detail View to include particular fields.

I have gone into Board > Configure > Issue Detail View and verified that the fields are there. 

When previewing the ticket in the right-hand column by clicking on it from the Kanban board, the fields display.

However, when I open the ticket up, they disappear.

Can anyone suggest a solution for the ticket view to display all the correct fields? Thanks!

First photo: Preview view (right sidebar). Second photo: Full ticket view.

Se

[Manoj Gangwar]

Hi @Marian Shah , 

Could you please check if these all fields are add on the view sceen for that particular issue type? 

[Marian Shah]

Hello- Yes, they are. Thanks!