Hello All,
By dragging and dropping the ticket from "In progress" to "Awaiting customer". The internal comment is gray out. Please help in enabling it again.
Community moderators have prevented the ability to post new answers.
@rodolfo.sulay welcome to the Atlassian community
Are you a licensed agent in JSM? If yes what conditions are on the workflow?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.