The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
Hi @Alexander Onoprienko welcome to the community. I'm not 100% sure of your question. Are you looking to change a setting so new requests are NOT shared with members in the organization? If so, that is under Settings<gear> / Products / Jira Service Management and there should be a radio button for 'Should new requests automatically be shared with a customer's organization."
If you are asking to remove the 'Share with' field, that's not an option at this time. There are two Jira issues submitted for this JSDCLOUD-10455 and JSDCLOUD-10908 . You can vote for and watch them if you're interested.
Hope that helps.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.