Jira Service Management

サービスデスクのポータルとナレッジの機能を、外部ユーザーへのFAQとして利用していますが、項目の表示順が、記事の更新日時で勝手に並び変わってしまうのが使いづらいと感じています。 おすすめ設定する以外に、項目の表示順を固定する方法はないのでしょうか？

• cloud
• jira-service-management
• jira-service-management-cloud

We use two fields that are near-identical, apart from the field name. They are used in separate forms. Both have the same settings in these forms. In the field settings they are both set to date fiel...

• cloud
• jira-service-management
• jira-service-management-cloud

A user got married in 2010 and changed her surname and its been working ever since with her married name. This week, when anyone tries to assign a ticket to the users name it comes up with 'User fir...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi I need to configure jira custom field to show only meeting rooms with video in a departement. I use jira custom field Assets referenced object and I configured it with parent custom field "...

• jira-service-management
• jira-service-management-server
• server

Hi  Just wondering if anyone knows about integration possibilities between Jira and PowerApps/PowerPlatform?  We have a Jira project where users can put in approvals for new vendors. Esse...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team, Is there any API available with atlassian to integrate call centre or contact centre cloud software with JIRA service management cloud? When customers calls to our contact centre, team wou...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Currently able to pull reports for only one year, which is from 09/03/2022 to 08/03/2023 Need data for 2022 & 2021 Is it possible?

• cloud
• jira-service-management
• jira-service-management-cloud

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• api
• cloud
• jira-service-management
• jira-service-management-cloud
• rest
• +1 more tag...

Hi, How we will manage different types of Change Requests(Normal, Standard, Emergency) in JSM. Please suggest us the best solution for the same. Thanks,

• cloud
• jira-service-management
• jira-service-management-cloud

I did set up a custom email for our service desk project and our company domain, from which we use an email address, is validated. Receiging mails works just fine, no problems there. However, there...

• cloud
• email
• jira-service-management
• jira-service-management-cloud
• smtp

Hello everyone! Could someone please tell me how to extract a report of all the transitions that all issues in a project have gone through in csv/xlsx/html format, etc.? Thank you very much.

• cloud
• jira-service-management
• jira-service-management-cloud

Goodmorning, I have a issue while trying to make a automation rule in the discovery project. When i make a delivery ticket from my discovery project (for example making a delivery ticket from SW-1 f...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can some will help me out why i am able to see the All subtasks needs to be closed before closing main task. I want to know where i have implemented the same. Please help me out and please fin...

• cloud
• jira-service-management
• jira-service-management-cloud

We are facing issue while starting the JIRA 2nd node in DR environment . The 1st node is up and running. We are using clustering. While starting the 2nd node we are facing an error "Startup check fai...

• jira-service-management
• jira-service-management-server
• server

Hello All,   Can anyone please give me an overview of how to set alerts on asset management specifically to alert when a warranty date has passed? Or is it possible to do it through Automatio...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I need to add the value to organization, when add new value to custom field(single or multi choice field) through automation. Is it possible to do in Jira service management ??

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,  i'm a newbie in JSM, how can i easy to add over 300+ user to one organization?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys,  I am seeking for a way to have two different groups have access their respective Service Desk features in the Services Desk portal. Group A is our internal staff who only want access...

• cloud
• jira-service-management
• jira-service-management-cloud

My organization treats the priority very seriously. We have default priority set on Jira tickets and we're looking for ways to control and track changes on this field. So far, we prohibit the field ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all,  It seems JSM displays all fields required in the request form in the main body and won't let you display them in the details section. Is that expected and is there any way around it? ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, We previously had multiple portals/projects to handle requests for multiple products. We reconfigured and now have all new requests coming to one portal, and have hidden the other portals from t...

• cloud
• jira-service-management
• jira-service-management-cloud

We're just starting out with JSM and learning working off current templates. We commandeered the "Request an Event" Issue Type and changed it to Request Video Footage of an incident/event and added ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello! We have a JSM project that should be wired up correctly, but for some reason, when I go to the queue URL, I get the following error:   Nothing has changed with our permissions and ...

• cloud
• jira-service-management
• jira-service-management-cloud

Can you reference the Automation rule name with a smart variable or another way within the Automation? I am sending emails during the multiple automations and would like an easy way to see which rul...

• cloud
• jira-service-management
• jira-service-management-cloud

Thanks for taking a look. I currently have one approval workflow for 3 different request types. Currently all approvals are sent to all approvers.  The goal is to have 3 request types wit...

• cloud
• jira-service-management
• jira-service-management-cloud