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Jira Service Management
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I need reports for the tickets assess by Level 2 and Level 3 agent with their department. Example: Mary is a L2 support in Data Science Department, therefore her tickets shall dispaly on reports und...
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Hello All, I want to set the property key & property value for Transition Properties. How do I find out the property value in my instance? Thanks Nam
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Amigos buenas tardes, estoy tratando de exportar un query que he ejecutado desde la opción de búsqueda, una vez JIRA me presenta el Query lo trato de exportar a CSV con la opción campos actuales, per...
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Hi all, Our Jira Service Management (JSM) used to be managed by a 3rd party. Unfortunately there was no documented handed over to my team. We have our company homepage with an icon for suppor...
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We have a lot of user-facing IT Word documents currently hosted in Sharepoint and we'd like to bring these over to the Knowledge base area in Jira. Is there a way to import them into Jira so...
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Hello! We have a Jira Service Management Portal that we are using to allow internal employees to submit requests to our IT team. We had a report of a user not being able to access their requests via...
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Hello Jira Community, Is there a way to filter the reporter field in Jira. I wanted to see all tickets submitted by people outside of my organization. If my email domain is @[deleted].com, then...
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Hello Jira Community, We are using Jira Service Management Cloud, with Service Desk (SD), Change Management (CM) and Problem Management features enabled. Recently, we decided to separate SD, CM &am...
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Similar to created vs resolved report, I would like to see how long it takes for tickets to be closed in a certain time period. For example, I want to see: x amount of tickets were closed within a...
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Dears, Is there any add-on other than Active Directory Attributes Sync that I can use for getting the line manager from active dirctory ? BR,
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I have created a new Workflow that is currently "inactive" and assigned Scheme to the workflow. Now in the Service desk project. I would like to replace the exiting workflow with the new workflow. W...
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I am trying to create a filter for one of our teams to capture any tickets opened by the group and when I enter everyone needed into the requestor field it throws an error and won't create. I have a ...
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Checking to see if there is away to complete issues at one time in Jira Server - JSM projects. Customer would like to perform these steps within the Queue. Thank you
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I have 3 users and 2 issue type , the queues shows all issue type requests for all 3 users what I want is the queue show only the first issue type requests for the the first user and this user...
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I am working on our change management workflow in Jira Service Managment and would like to have an approver step where the approver is automatically set based on the assignee's manager. Currently we ...
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Dear community, I'm trying to build filter for searching all issues with label "Potential_problem" and "Known_problem" and sort / group them by the custom filed "Business Application" Name whi...
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Bonjour, J'aimerai bien copier une liste en cascade d'un tâche dans une sous-tâche mais je ne trouve pas mon champ dans le dropdown des champs personnalisés dans automation. Auriez vo...
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Hi All, I am using automation for an onboarding process, and one of my custom fields is employee start date. in the automation I call on the field using {{issue.employee start date}}, and when the e...
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customer still has access to past requests. We are "retiring" an existing portal. If i remove the service desk customer from the Browse permissions, the portal is not visible to the customer, ...
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Hi, Can some will help is there any limitations for Jira Automation email notifications. Please help me out on the same. Thanks
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I would like to copy a structure and form of existent Request type and copy project workflow to a New project to modify it just a bit after to work for another partner. The project I want to clone it...
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Hi, I am able to create incident using API value through postman but I'm unable to pass asset/CI value through postman. Is there any way to pass Asset/Ci value Jira at the time of incident cr...
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Hello, I got a problem using AQL, while searching for anyAttributes="xyz". If the AQL contains an expression like &, i get an error that the syntax isn't correct, like "x & y" Do...
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How to give access to customers so that he/she can access all the change requests under that project. Currently when the access is provided they are able to access the requests only raised by them.
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I want to see the exact dates, in the history section of a Jira ticket. However, for some changes it shows me "last month ago" and for some it shows me "4 days ago" and these changes are done on the ...
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| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 10:24 AM PDT |