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Auto Assign tickets

Shirish
Contributor
July 24, 2023

Hello,

 

In my JIRA service Management JIRA tickets when created getting assign to Project lead, I want to remove that and keep ticket in unassigned status to do it Manually. Please suggest setting to do so.

1 answer

0 votes
Rilwan Ahmed
Community Champion
July 24, 2023

Hi @Shirish 

1. Go to project settings --> Components . Change the default assignee to unassigned from project lead for all the components

2. Go to Project settings --> User and Roles --> Edit "Edit Defaults" on the right top and select unassigned for "Default Assignee"

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