JSM for finance not process old emails

[Daniel Tveriya]

Hi All,

I connected existing emails with unread emails to JSM I created.

It seems the jsm is only processing new emails and not old unread emails.

I follow this guide to try:

https://confluence.atlassian.com/jirakb/making-jira-service-management-read-mails-that-are-already-read-891139597.html