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Jira Service Management
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Hi, We have a New Starter form in Jira and i would like to know if it is possible to automate copying the text from certain fields in the form into the issue summary so that is can be easily s...
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I am trying to import data on assets (laptops) from a CSV file. The "name" data on the end user stores correctly when storing it as text, but when trying to store the data as a reference to an object...
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Can you help me. In our project "JIRA service desk", we have these 3 issue types: 1. Support (Default) 2. Bug 3. New Feature Support type is Default, but when Customer send request (by th...
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For example : I am having two single choice field, one is category and other is sub category Field. In category I am having value A,B and in sub category, I am having A1,A2,B1,B2. By default sub cate...
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Hello community. I have created approval step in JSM Project. All is fine, but maybe You can give me advice. Please look at the setup: But when I go to the translation -> Approval require...
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Hi, Can we Control the access on Request Type (Incident , Access, Change)etc. either group/user level. which means In my project there are 3 Issue Types which are Incident, Access, Change Request b...
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How Jira can automation generate ticket if any alert(alibaba cloud) inbox send to email
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I included the attachment field in the form I created using the request type solution. However it didn't appear as I thought it would be, the attachment field and "share with" option were above the f...
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unable to open a ticket even if I'm a global admin for the instance and permissions helper can't find the ticket when I search it but the other admins can see it fine. the only...
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Is it possible to make automation and add the approver (Reporting Manager) to the ticket? The reporting manager is from Assets.
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For your assistance. Regarding importing users in the asset. How can I determine the Object missing a label?
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We were looking for a way to add a currency field and were able to do so by using Custom Filed Suite by @Caelor Support We created a new Currency custom field to add to a new Request Form...
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can email this issue ad on be connected to more than 1 mail for the same project ?
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...ooking at the roadmap it does not look like there is any focus on Assets, at least not publicly? So, is anyone working on Assets and what are the future plans for the missing integrations and data t...
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i have a question regarding forge app connecting to on-prem applications via proxy are we able to achieve this? is there any relevant document ?
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It would be nice to have an Atlassian template that has bare minimum for project creation so that we can quickly customize it for any purpose I could always create one on my own and then use...
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Hello everyone. We need to use Assets in JSM but the instance we use is Free because we do not exceed 3 users. Is there any way to have Assets in JSM Free? Having few users, it is not feasible to ...
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Community, I'm trying to set a default group of Jira Service Management, but the system show a error popup. Could you guys help me? Regards, Manga.
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Can you hide this from the portal?
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As an example, I'm looking at the default "Workload" report - this gives me the open tickets for everyone. And it shows in a nice bar chart. However, I have five people in Team 1, four in Team 2 and...
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As a Consultant, I recently got this question from one of our clients; They have JSM (Cloud) and use the reports to generate well...reports. However, they're wondering how the avg. is decided. whe...
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I'm looking to create a smartvalue that would say: If (field.match(".+Multiple.+")) Then 20 Else 2 I could do: {{#if(issue.field.match(".+Multiple.+"))}}20{{/}} however I don't know how to do the...
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Is there any automation that helps me identify users who are not accessing jira for more than 2 months? Currently our jira site has projects from several countries and we have user groups by country...
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Hello, I am a bit lost and in need of help here. I need to import additional info when scanning for applications in discovery. I need to do it at this time because I do not have enough data on the ap...
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Hi, I want to create a ticket and invite customers to it. Customers are under an organization. When customers are added to "request participants" field one by one they receive an email and are able t...
924 views 5 0 Deleted user March 10, 2023
Atlassian Community Events
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