Community resources
Community resources
Community resources
- Community
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- Questions
Jira Service Management
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Can we restrict the access for some fields for customers in jira support portal which is same for internal user also? I have created one support portal for internal and external users so when portal...
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How to create automation to validate an attribute of an Asset and send an email. I found Lookup Objects concepts in internet it is related to cloud only I guess... what about the data center versions...
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Hi, even if Hebrew is not supported, is it possible to get service requests written in Hebrew, received by email? Thanks
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Hello Atlassian community I am trying to make the request type "Intern opgave" the default request type for the issue type "Task". As seen in the attached images, i've created the new reques...
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Hello Atlassian community. we do not wish for everyone from the same @domain to be grouped into the same organization in jira. At the moment we remove a customer from an organization gr...
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Hi All, I am trying to understand what can trigger a screen like this. I know that both task creation and status transition can trigger this. Is there another way? Fo...
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Hello, I have a user who is not receiving email notifications for tickets/issues they are Watchers on. I have checked both Personal notification settings, notification scheme as well as Notifi...
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Using the service management free plan and disabled email notifications years ago but just started getting this popup. What notifications are being sent and now I'm worried the system is sendin...
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We are rolling out two new projects - a JSM project to allow our customers to submit tickets and a Discovery project where customers can vote on features. How can I set up permissions to let th...
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I am trying to automate a people picker custom field that if used on the request form, allows a user to type in name or ID and resolves to the person. We need to correct the field since we see 35% o...
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One of our agent team members don't see the "Raise request on behalf of" field. I've checked the permissions and everything seems to be okay. The agent is assigned the Service Desk Team role. ...
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I'am adding fields on a request type for the portal, but the fiels are not visible on the portal. The request type contains at this moment 18 fields and it's seems there is a a difference between te...
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I have made a dashboard and want to change the rights sso that every one of my team can use the dashboard, but if I can't change the viewer rights and as I change the editor rights I get an error mes...
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I use Jira Service Management. Is this feature available now, can I implement it? Please check:
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I have configured SLAS using Time to SLA plugin/App. Below is the issue Iam facing. 1) When i went to Project settings>> Time to SLA Here i don't see the configured SLAS. Kindly assist...
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Iam using Time to SLA app/ plugin and i have configured SLAS and notifiers to send email notifications. Below are two issues iam facing. 1) Email notifications are not sent once SLA is breached. 2)...
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Is Chat a paid plugin or integrated now with JSM?
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...d.project.admin,-jira.global,-com.atlassian.jira.projects.sidebar.init/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US:310_respectCalChanged https://j...
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There are so many small things wrong with JSM Cloud that were reported like 5 years ago, still with zero activity. Do current customers of Jira Service Management Cloud have any options in terms of ...
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Hello Collogues We want our employees to use Jira SM to rise a requests can we add fields more than the email , and name like ( Employee ID , Employee Department , Employee phone number ...
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Hello, If I change some mapped field configs within a field scheme and I don’t like them, I can just switch them back correct? Theres never any data loss when switching field configs,...
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Based on all of my research I need something like Zapier or IFTTT kind of setup, but I'm looking for something more like a marketplace plugin that I can use to do the integration instead. Does anyone...
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hi everyone our dashboard is all of a sudden (Sunday morning here in Sydney Australia) giving us this message: "App is not responding. Wait or cancel?" Does anyone know what may be causing ...
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I am trying to create a second calendar in a Jira project, for a second Request form that we have there. I am able to create a name of a new calendar, choose groups for permissions sharing but a part...
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Hello! I have a question about importing tasks from another ticket system, namely (helpdeskeddy) Through their API, I uploaded tasks in JSON format. But when I load this json file, I get an error: ...
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Atlassian Community Events
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| 17 | |
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| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 10:24 AM PDT |