Community resources
Community resources
Community resources
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Jira Service Management
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We are a software development company for schools and requests for new features arrive every day, some of you have implemented something for customers to register and vote on which features are of gr...
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I am trying to configure a Full Viewer role in JSM. Unlike the Helpdesk Agents, the idea is that these users should be able to browse all tickets (including Open and Closed cases) without getting not...
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Hi, I created a schema structure import for my CMDB with one of my scan files (linux). Then I generated a token to have automatic imports. When I run all of my scans (linux, network, ESX...). The at...
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According to the GDPR principle to only store the PII data as long as it is absolutely needed our data privacy officers asks us to anonymize PII relevant data (like email address and full user name f...
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Hi Team, Is there any way to integrate Jira Service Management with EDR tools like Carbon black, Crowdstrike, SentinelOne etc. to create incidents based on the alerts ? Appreciate your support.
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Dear Community! How do you think, is it possible to download all attachments from portal request as a customer? For example, you have 30 attachments, and you need to download it all. If you h...
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Hello everyone, We have the service management project and we allow '' show transition in the customer '' on the workflow. Therefore, our customers can see that for specific status in help center.&n...
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Our Jira project is set up with different organizations and registered customers that belong to the organizations. This is the scenario we want to restrict: User A from Organization A raises ...
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What should be displayed here once it's set, and how to set it related？
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How do I use this advanced field to copy all request participants from a linked issue. I've figured out this much: { "update": { "Request participants" : [ { "add": { "id":"{{xxx}}" } } ] }...
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I want to be able to change the status of the incidents from the following screens and I don't know how to do it or if this is possible: The aim is to make this possible or not depending on ...
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Hi all, I just want to ask, I have a dropdown country list which one of options is "others", is it possible when i choose "others" and show a new field with type free text for user fill in manually...
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Hi We have a mailbox with email forwarding to the project e-mail. This has been working for a long time with no issues, but sometimes the email is not creating a ticket in the Jira JSM project, even...
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Hello, we have a problem with automatics replies by email. When we make an update in a ticket, JIRA send automatics mail to informer and requests participants. We have seen that the email content th...
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Hi Concern, Hope you are well, I am using JSM and Jira software for customer reported bugs and Issues. I want a dashboard to shows the stats ( , Priority, crated vs resolved, SLA Met or breached ...
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Want to create a ticket in Jira Service Management using Dynatrace Alerts. When I try to do the same following Dynatrace & Atlassian Documents, faced the following error. Can anyone please help ...
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I'm creating a Validator that checks to see if a multi-user selection field (issue.customfield_11887) doesn't contain the Issue reporter. I've tried the following, but it doesn't seem to work....
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Original Problem: The postfunction to set the resolution was not in place, so we had to do a CSV import to set the resolution date according to the Status Category Change date, since the Closed/Cance...
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We have a ticket that has its satisfaction date updated every few days for the past 3 years. This moves an incredibly old ticket up to the top of our satisfaction ratings. I have reached ...
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in one of our portals I have 3 different forms for our users. one of those forms creates tickets for group A techs the other two create tickets for group B techs. I'm looking for a way to...
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Hi, I have a mailbox connected to my finance project. Their any way when the ticket is close, to move the mail to another email at outlook? Thanks
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Hey there, If an email or domain is blocked in Jira is there a way to send a bounceback email to the sender just to state that the email address, they are sending to does not accept email requests. ...
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Good day, We configure an custom email to test our help desk email to be converted into request in the Jira Service Management. It should be configure that everyone can send a request via email, whe...
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I have asked two questions in Jira Service Management: By emailing. By filling out a form in the portal. I emailed them within 5 minutes from each other. However, their time to resol...
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I would like to know if it is possible to use this field Select List (cascading) of JItra in the form. I would need to use this field or a similar one, but the form doesn't have such a field and won...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |