How to configure custom roles and permissions

[Kenneth Muñoz]

Hello

You want to have service desk agents receive all cases and a technical support agent that attends only the tickets that are assigned to them according to the group to which they belong and can track it (in process, resolved, etc.)

Can you give me some way to configure this process in Jira.

Kind regards.

[Evgenii]

Hi, @Kenneth Muñoz 

The easiest way to do it - it's Jira Automation rule, which will assign/send notifications to different groups, depending from Request Type.