Can not create autom. to duplicate tickets depending on a field as sugested field is already used

[Vera Valshonok]

Hi All, 

We have a set automation for the project which say that: If the Field has  a specific value than every time the other value ( called State) is changing - duplicate tickets and link them to the Master request (original created ticket). 

This automation works.

Now, I have added one more option for the dropdown of the field and want to duplicate tickets in case a reporter chooses this option in the dropdown and one of the options under the field Sites.

1) when reporter chooses  one of the options, I want to set so that he fill s out unique fields that appera and a field called State, that's already used int he form in the other place - how can it do it?

2) the new automation does not work because it is talking about the original field Called State, which is already used in the other place.

[Ste Wright]

Hi @Vera Valshonok 

Could you provide more specific details about the existing rule, and what the new rule/fields are meant to do?

Screenshots might be beneficial here :)

Ste