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Jira Service Management
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Hi all! I have Assets Scheme like this: ID Attribute Name Type Type Value 151024 Status Status 150265 Name Default Text 151176 Client Default ...
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Hello, I've configured a custom field with User picker (Single user). I can start typing user name and select it. But if I just click on the field, it has only 'None' value and no user are listed (l...
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Hi everyone, Is it possible to change the article icons in the service portal? My team has two (Confluence) spaces with articles for different target audiences, so they want to make a contrast visi...
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Hi, I wanted to know if there is any option to see issues, status and other info of the tickets, based on selected date ranges in reports or dashboard? I tried using Fillter in dashboard, but...
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hi all, Current situation: we're using JSM Cloud (and Jira Software) in one integrated solution. Next step for us is to introduce ITAM through a roll out of Microsoft Intune on all devices. Unfortun...
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Hello, is there a way, in the Customer Portal, to restrict users' view to just their own issues, without visibility on their organization's ones? I know that there's a setting to prevent newly crea...
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When an emailed request comes in, currently only the sender of the email is added as the reporter on the ticket. I want to have all the other recipients added to a custom field so that they are inclu...
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I am trying to setup my Domain with SSO but cannot access the Admin Portal. I am both a Project Admin and an Org Admin but for some reason I'm unable to access the admin.atlassian.com in order to se...
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When a language other than English is selected for the user account in the customer portal, the status drop down displays the entire list of statuses in both languages. I am looking to only show a si...
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Hi! The Knowledge Management team at my company would like to see metrics on whether or not an article helped a user resolve their issue without creating a ticket. The issue is that the current Requ...
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I am using cloud Jira Service Management (Assets). I would like to sync from vcenter which is in my local network,. How can I sync data automatically ? Thanks, Saeed
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How to get workflow audit logs Like (who changed the status or Transition)in Jira service management (Data Centre)
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Hi Team, We are trying to create a service request template. When a server provision request is raised, we need to pull the pricing of the instance from the gcp api / any method where we can pull t...
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Hello, I have tried to migrate a Jira Service Desk Project from a Server to the Cloud site multiple times without success. It is not consistent: the issues do not appear, sometimes neither t...
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Hello Community, I currently need to make an automation for when we close a duplicated ticket about the same issue. I am new to automation and need your help. Here is the use case: Automatic tran...
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We have deleted a team member and now we find that the member's activity has been transferred to another user with the same initials. Can this be fixed?
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Hello, I am trying to set an assignee right at the "Create" Transition of an issue. I've tried traditional post-functions in the workflow, as well as ScriptRunner features. However, I...
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When Pressing "View on Board" the listing of all board that the card is shown should display, but it never does, it just times out. Attaching the timed out error. Can I get some help on this. ...
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I've recently removed Jira Service Management product access from my Jira account, as I no longer need to be able to respond to clients on Service Desk issues. However, this seems to have broken my a...
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Hi, Can the automated email notification w/ the “A ticket has been assigned to you” be augmented to include the priority selected by the customer? Or do we have to create a new rule for that? And i...
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Hi, I am currently trying to get all Objects (Hosts ) in Assets using the REST API. Therefore I am trying to use the Procedure describe here: The Assets REST API (atlassian.com) &...
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...hildPath "JIRA-backup.zip") write-host "Download completed" $worked = $true } catch [Exception] { echo $_.Exception.GetType().FullName, $_.Exception.Message $i=$i+1; } }
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Hi, After incident created, In view mode if we change the “Priority” field value the custom field named “Work notes” should be mandatory or need to restrict before updating the incident....
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Hey JSM Community. My name is Gabby and I am a researcher at Atlassian working on Jira Service Management. I am currently working on a project to understand Jira software customers who have r...
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Hi I want to view assignee based on the assignment group selection. For example: I am having two group named "G1","G2" in that group I am having assignee A1 in G1 group and A2,A3 in G2 group ...
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| September 10, 2025 3:07 PM PDT |