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Jira Service Management
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Hello everyone! Could someone please tell me how to extract a report of all the transitions that all issues in a project have gone through in csv/xlsx/html format, etc.? Thank you very much.
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Goodmorning, I have a issue while trying to make a automation rule in the discovery project. When i make a delivery ticket from my discovery project (for example making a delivery ticket from SW-1 f...
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Hi, Can some will help me out why i am able to see the All subtasks needs to be closed before closing main task. I want to know where i have implemented the same. Please help me out and please fin...
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Getting an error "Startup check failed. Jira will be locked." while starting JIRA in DR environment.
We are facing issue while starting the JIRA 2nd node in DR environment . The 1st node is up and running. We are using clustering. While starting the 2nd node we are facing an error "Startup check fai...
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Hello All, Can anyone please give me an overview of how to set alerts on asset management specifically to alert when a warranty date has passed? Or is it possible to do it through Automatio...
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Hi, I need to add the value to organization, when add new value to custom field(single or multi choice field) through automation. Is it possible to do in Jira service management ??
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Hello, i'm a newbie in JSM, how can i easy to add over 300+ user to one organization?
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Hi guys, I am seeking for a way to have two different groups have access their respective Service Desk features in the Services Desk portal. Group A is our internal staff who only want access...
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My organization treats the priority very seriously. We have default priority set on Jira tickets and we're looking for ways to control and track changes on this field. So far, we prohibit the field ...
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Hi all, It seems JSM displays all fields required in the request form in the main body and won't let you display them in the details section. Is that expected and is there any way around it? ...
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Hi, We previously had multiple portals/projects to handle requests for multiple products. We reconfigured and now have all new requests coming to one portal, and have hidden the other portals from t...
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We're just starting out with JSM and learning working off current templates. We commandeered the "Request an Event" Issue Type and changed it to Request Video Footage of an incident/event and added ...
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Hello! We have a JSM project that should be wired up correctly, but for some reason, when I go to the queue URL, I get the following error: Nothing has changed with our permissions and ...
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Can you reference the Automation rule name with a smart variable or another way within the Automation? I am sending emails during the multiple automations and would like an easy way to see which rul...
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Thanks for taking a look. I currently have one approval workflow for 3 different request types. Currently all approvals are sent to all approvers. The goal is to have 3 request types wit...
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I would like to be able to nest Services (setup a Parent/Child relationship) within Jira Service Management similar to how Objects work within Jira Assets. Does anyone know how to make that wor...
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I am building out Service Management as a replacement for our current solution. The only thing I seem to dislike is the time it takes for an email request to be converted to a ticket. Our curr...
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I have an automation that I'm having an issue with. For the last step, I am trying to transition the issue to a status. I see this error in the audit log: Destination status could not be res...
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We would like the ability to allow either the Approver OR an Approver Group to have the ability to approve a status change. Right now it looks like we can only have either the set Approver ap...
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Which region\datacenter our Jira Service Desk and data store on cloud?
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We have noticed that by default, when we create an assistance management project, it is visible to all customers although they are not added under "People" So we have to hide each Test po...
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Hi all I am struggling with an automatization which automatically will fill the organizations field (customfield_10400) with the organization the employee belongs to. When end customers cre...
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Hello, Thanks for taking the time to read this, I'm really just starting out trying to monitor some trends on my Support Desk, I don't know JQL and I'm not an Excel wizard, so I'm guessing suggestio...
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Hello Mates, Seeking your help to get solution, i have used else if function to automate custom field based on some fields, which is partially working. This is based on financial year selection with...
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Hi, I am facing the issue while adding the Subtask issue type for 2 projects please help me out on this. I have 2 projects which Service Desk Project(As a Prod Project) &nb...
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