Community resources
Community resources
Community resources
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Jira Service Management
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If so, vote here! ;) ---> https://jira.atlassian.com/browse/JSDSERVER-12714 Hello, I don't know about all of you, but I find myself and my team often moving tickets back and forth between tw...
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Hi, I have a request to link our JSM instance with a client so that both of us have access to update and visibility into an issue. Essentially, the client will enter an issue into our portal and ra...
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Hello everyone! I would like to get more insight into the performance of my service desk, and getting a report of some metrics would be great. However, the built-in functionality seems unable to pr...
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Hello, I built an automation to fill in the org field but it is filling in the org field with a customer name when I'm the reporter. It should only fill in customer name when the reporter is...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question about communication from sub-tickets: 1. when comment is sent in sub-...
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Hey everyone - I would appreciate any help you can give. I want to populate the Approvers field with the value of a user from a selected Project Role in Jira (JSM) Cloud. However, the person in the p...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. Are there any additional costs associated with the test environment? How does deployment fr...
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I am not able to edit the fields - Assignee, due date, effort and few other in the ticket. I was able to do this earlier before the JIRA migration happened last week. Can you please c...
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Can I hide a custom field in a View screen if it's empty?
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Hi. when a comment is manually added on an open service request then an email notification is sent to the reporter (if "share with customer" is selected) the assignee and all Requested participants w...
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I want a editable 'Team' column so I can assign a team to a issue in this view without opening the issue. In the column 'Assignee' it is possible to click on it and choose so maybe in Team as w...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. Can add-ons be deployed via a data hub (download as package, install) or is the Marketplac...
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We are not able to load the SQL+JQL driver configuration. I get the below error message : Please reload the page
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some questions regarding JIRA mails: 1. can emails be sent as plain text or HTML ...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding creating a user. Is it possible to add profile fields so that,...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding interfaces to other ticket systems. Is there the possibilities...
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Hello community! I am looking for a solution where users on my external team are not able to assign issues to my internal team. Is there a possibility this could be done using groups? I want...
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Response : <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <status> <status-code>401</status-code> <message>Client must be authenticated to access this resou...
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Hello, I've created a simple rule that is supposed to check the value in the field "Reporter's Location" and assign managers as watchers. I'm using the Azure AD Attributes app to pull this data from...
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Hi All, I'm currently setting up some license tracking within Jira Assets, as such I have created several objects for each of our departments, I now need to assign the relevant staff to each depar...
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I'm looking to create an automation for linked issues to bascially mimic the status transition of the source issue. Issues will be linked manually when we effectively see it's a duplicate re...
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Please give some point wise advantages of migrating multiple projects into one project in jira.
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We use the Organizations field in JSM and we'd like for this to be a required field when we create tickets within JSM (not through the portal). However, it is a locked field. Is there any way to set...
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Hi Community! I´m trying to set up an automation that sets the last Updater of an Object as the value of an "Assigned User" User type attribute in Assets Cloud. In Jira, this would work with th...
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I have a request that have a resolution date of 20/4/2023 and the feedback on the reqeust was done on 25/4/23. How do I extract the date the survey was done
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Atlassian Community Events
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| October 29, 2025 8:42 AM PDT | ||
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| September 9, 2025 11:40 AM PDT |