Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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My goal is to create a comfortable way to access the help center through my website. The problem is that I don't want my documentation to go public so I will not give anonymous access to KB ar...
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Hello, I am using Jira Service Management in the Cloud, and I have encountered an issue with displaying additional information of an Asset field in the portal when it is included in a form. To prov...
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I have an existing Workflow .Which gets triggered on entering certain attributes . What i want is i want to add further more attributes on the Jira form .Based on those attributes selected only . The...
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How many users can I add in free trial
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Hello, I would like to know if it's possible to create a dynamic form on a single type of request I've try to create two forms and to link them both to the same request but i can just se...
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Hi community, We migrated jira service management projects from server to cloud. Only a few customers are migrated. And it seems like all organizations are migrated. But there isn't any cust...
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We are trying to create some forms with autocalculated fields that are shown at proforms, the problem is that the user can edit those fields and they shouldn't. Is there any workaround or way to sol...
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Hello Atlassian, I have two custom fields (Single Choice) the fields have almost the same correspondence with the exception of 10 options. One field is filled to customer (custom_field1) and o...
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I have many tickets in the queue with assignees but no action on the tickets. How can I track the time after a ticket is assignee to create a rule that after one day an automatic message is sent to ...
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I'm doing a forecast report to see if we can finish all remaining issues in Jira.
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Hi, What are the industry standard reports which most of the companies are using with respective to JSM. Please help me most of the companies are using what kind of reports. Thanks,
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Hi, After configuring Jira ITSM and commencing its usage, we granted Confluence guest access to several existing ITSM users. However, upon logging into the customer portal, they are encountering a s...
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Hi all, I have an automation rule that triggers when the approver for an issue is changed, works perfectly if someone changes it on the agents view for the issue. I also want it to fire when the ap...
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Hi! I would like to copy comments from one project to another when there are links between tickets. But that appears the author of the comments in front, is it possible?
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Hi, I wonder if anyone can help with the following: Using Jira Service Management and Assets I have objects for users with an attribute of "Approving Manager" Created a custom field with ...
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Realizei a extração de um relatório e identifiquei mais de mil chamados que preciso encerrar, gostaria de saber se existe alguma forma de encerrar um lote de chamados de uma única vez.
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Hi, I would like to delete inactive user and I can't find how it works. Someone know there ? Thanks in advance for your support, Regards
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We have a service desk workflow now in Jira with one approval step. We want to add a preapproval step to validate if the request is valid before with a different group of approvers. Is th...
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Hi! I was searching a way to translate the portal to different languages in Jira Service Manager Cloud, a community manager suggested me this articles: https://support.atlassian.com/jira-service-man...
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Hello everyone. Is there any way to highlight an issue status on the queue for example if I have issues with the status open they will be highlighted as Flagged work on Software Projects?
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Hi Team, As a Beginner, which certification is helpful for Jira Service Management? I am exploring basic version of Jira Service Management - ITSM Can you please provide me certification det...
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Hi everyone, In our organization we will soon (in a few months) be moving to JSM Cloud as our main ITSM system. What I'd like to know are information for the following scenario: We want to built a ...
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Hi there, I'd like to ask a question around integration of MS Teams with Jira Service Management. I know that for a while Jira Service Management had ChatOps integration for Incidents only, which se...
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KPB is a external tool for article management. Want to access the article from this tool using JSM. Is this possbile? If yes, how to do it?
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Hi, We have lambda's running daily in multiple AWS accounts. If a certain event happens, they create a ticket in our service desk via the REST API. Since the lambdas are running in ...
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| Subject | Author | Posted |
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