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Jira Service Management agents stuck at 50

Deleted user August 7, 2023

We are on the standard pricing model and we are stuck at a max of 50 agents which are all in use, we have 3 new starters that require and Agent license.

I am confused as we should be able to have up to 5000? why am I unable to add more agents without going to pro?? 

1 answer

1 vote
Kris Dewachter
Community Champion
August 7, 2023

Hi @[deleted] ,

The Jira Service Management Standard plan supports up to 10.000 agents. So your next annual usertier would be 51-100 agents.

Best regards,

Kris

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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