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Jira Service Management
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Is it possible to capture the old and new values for Status and Assigned to Group through Automation
Hi, Is it possible to capture the old and new values for Status and Assigned to Group through Automation configuration just like standard email below? Please help me out on the same Th...
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Can some will help me out which is it possible to implement Jira Automation email notification as SS
Hi, Can some will help me out which is it possible to implement Jira Automation email notification as mentioned in below SS. In above SS Incident Category=earlier it is L1 now it is L2 Assigne...
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Hello, I'm thinking about it Through JSM, I can use the user help page I want to provide As soon as the user clicks the portal, I want to make the request type I specified appear immediately. I...
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I have issues auto assigned to go out between a list of people. I would like it if someone were out of office for their issues to be auto assigned to someone else. Is there a way for JIRA to do this?...
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Is it possible to create a e.g. collaborator group and the users in the group can be assigned a task ticket but they are not able to see all the tickets in the project? Only able to see the tickets t...
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I have added Agents to my project's default notification scheme individually as Single Users. To keep the scheme current, I have to add or remove the users as needed. I can't recal...
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Is it possible for a custom field to auto-collect the URL of the webpage a user is submitting an issue from? This would be useful in troubleshooting issues.
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I know how to add a validator to require that a field be filled in before an issue can be transitioned to resolved, but what if it is a Company managed Kanban Project? I want to require the fixed ver...
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Hello! We just migrated from Halp to Assist / Jira Service Management. With Halp, we were able to auto-create tickets when a message is posted to channel and a form was not required. Any message drop...
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Hi Team, I'm trying to find the recordings for an event hosted by Atlassian. Is there a way we can find these recordings for these events? I'm actually looking for this one. https://ace.atlassi...
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Olá, boa tarde! Estamos com um problema onde ativamos a pesquisa CSAT e observamos eu para clientes externos, não envia a pesquisa. Poderiam me orientar como proceder?
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Hey everyone, I'm trying to find tickets from a list of part numbers from the beginning of this year to April 26th 2023, but it seems like it's still taking tickets that were made in 2022.&nbs...
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Olá, Gostaria de filtrar issues que foram reabertas pelo time de projeto. Notamos que no log das issues há um campo "Execution Times" onde conta-se o número de vezes que uma issue foi...
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I want to use links to our How To articles in our publicly available KB in our public Wordpress site. For example, I would like to point visitors to our company website to a specific How To a...
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I'm looking for a way to create a report for my infrastructure team that shows all assets that have had 3 or more incidents linked to them in the past 6 months. We currently pull assets from Device4...
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Is it possible to make the Time Tracking field option in Jira Service Management?
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Hello hope you have a good day there was a problem with a restart process of Jira. It is not getting up after restart by 6 times. We also restarted our database but there is no result. I am showin...
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Hi ! How can I Cc an email from the "Reply to customer" agent desk directly from the ticket? Thank you :)
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Can someone help me out with this? I need to understand can the better pdf exporter plug in be used for regional languages, for instance release notes in Hindi? Will this app give me correc...
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Hello! I'm trying to learn Jira Service Management to be able to implement it at our company. We have a lot of customers(external companies) that send us e-mails. Thinking in ITIL terms, th...
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Jira un-assigns the ticket when moved from "Review" to "In progress, any automation rule I can create to stop this
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One of our vendor requested for IDS/IPS evidence. Vendor provided doc “cloud-computing-security-for-cloud-service-providers-202007.pdf”. This is not sufficient for IDS/IPS evidence. Please provide a ...
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Hi! We have a special case for SLA. Customers sometimes report requests by alternative channels, like regular mails to employees, phone call s to employees and so on. In the same time, customer str...
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Hi Team, I have created different Issue Types (Snippet attached) in our Jira Service Management Cloud. However, I am unable to create SLA's based on the new issue types. The only issue types t...
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Hi, I recently hit my max number of custom fields on a Jira Service Management cloud Team-managed project. I deleted some fields to free up space, but the project is still not allowing me to add new...
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Atlassian Community Events
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| September 15, 2025 6:30 AM PDT |