Is it possible to add an email content to an existing ticket (not open as an "Emailed request")?

[Joerg Poehler]

Hello,

I saw already a similar question (Solved: How to append email content to an existing ticket ... (atlassian.com)). But the Issue Key seems to work only for Emailed Requests as I experienced so far.

Is there a possibility to add email content to tickets not created via email?

Thanks a lot!

Joerg

[Joerg Poehler · Accepted solution]

The Problem is solved. As the company email-adresses changed they were not registered. After registration it worked also for exiting/older tickets.