Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi everyone, I’ve managed IT teams for the past 15 years, and have employed many different methods for handling escalations, some to greater success than others. Personally, the biggest thing I’ve t...
-
I'm not sure if this capability exists, but I've been pouring over every Jira Assets guides/articles/how to's and I'm having trouble locating an answer to this. Does Jira Assets have the capabi...
-
Hi, i want a validation of two numeric fields. Custom field1 >= Custum field2 I tried it with Scriptrunner like this: Solved: Scripted validator - Compare value of 2 custom num... (atlassi...
-
Hello, I want to be able to find all tickets related to someone if that person is the reporter or just mentionned in a ticket. Right now, the only way I found is to do this: Using basic search, ad...
-
Does anyone know a way to use REST API to change the restriction of a page as there is no PUT /rest/api/content/{pageid}/restriction/byOperation. The REST API documentation covers gets but no puts.&n...
-
I would like to report off of tickets where the Knowledge Base field is empty. Is there any way to do this? I don't see a field ID for the Knowledge Base field I see on tickets.
-
Hello, Basically we have had the sync between creating a ticket from our helpdesk email fail a couple of times and it has gone unnoticed. I was wondering what would be the best way to have a daily ...
-
I have a user who has the Charm Administrators role. Edit permissions are set as: Edit Issues Ability to edit issues. Project role Charm Administrators TM Administrators Charm Users TM Users ...
-
I have an automation that triggers when a Form is submitted within a ticket - but if someone reopens that form and re-submits it, the automation triggers again. Any way to configure so that it onl...
-
Good day. Assets We have an Object Type (called "People") with our employees, contractors, etc. The Object Type has an attribute called "Jira Account" which is of Type 'User' (the account with whic...
-
We are running into a unique problem where when we update a username in Jira, Service Management is unaware of the change and create a new user. Example: Change username in jira of USER1 to...
-
Dear team, I want to create a word cloud generator in confluence. I want to ask my team to drop a word they need to add to the glossary in confluence. for my priority, to identify the most important...
-
Hey, I'm working on a use case and can't seem to find if it's possible without adding some "helper" attributes. I currently have in my object schema an object with a reference to another object ...
-
Hi, How I can pull out report for all the link JIRA tickets? Thank you,
-
Hi togehter, i am trying to assign different substasks of one parent issue to different people. So that later on they can get notified automaticlly via E-Mail what subtask of one and t...
355 views 2 0 Deleted user March 24, 2023 -
Dear Sir/Madam As per subject, it's possible to create signature for different assignee? Regards Ken
-
Hi, I want to resize a custom field in JSM. Is it possible to do ?? Need to resize the the custom field "No of users impacted" field size to the "priority" field size. Is i...
-
-
現在JIRAチャット機能を使って Slackのスタンプ:tiket:から起票していますが ②週間ほど前からエラーが表示され起票することが出来ません。 これの原因と対策を教えたいだけないでしょうか。 SlackBOT側のエラーメッセージは以下の通り Oops, we weren't able to create your ticket.
-
Hi ! We recently pluged our HR data on Assets for JSM. It allows us to have a lot of information for our users. 1- For instance we have now the OU of each user available as an asset. We created a...
-
Hello everyone, I am thinking of creating a Jira incident management which could contain possible personal information due to the nature of the business. My question is: 1) Is Jira capable of sto...
-
Hello everyone, I have issue with jira service management I will try explain this issue. Our organization have modules Jira Service management and Jira Software and our di...
-
Hi, I want to make a Select List custom field read only in JSM. I have assigned default value to state field (Select List field), I want restrict the user by not changing the default va...
-
I'm trying to pull information from the object {{issue.Approvers}} for an advanced branch in Automation for Jira, however, I cannot find the attributes I'm looking for. First, I thought about using ...
-
I need the SLAs to be visible from the customer portal
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| Friday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |