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Jira Service Management
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Restriction outsourced users with the "Developer" project role from accessing tickets that are not a
Hi, In the service project, we add employees of the development company to the team (project role - Developer). Users with project role "Developer" can also access tickets not assigned to them. In ...
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I can get details jiraissue number, summary, resolution and all using jiraissue, issuestatus and resolution table. I can get request type and key, data separately using AO_54307E_VIEWPORTFORM and VI...
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I have a simple automation than is triggered whenever an issue is updated. If the assignee is blank it updates the assignee field to make it the user who triggered the event. For some reason,...
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To implement the operational efficiency in our service management project, we need integration with opsgenie where the agent should get calls or voice message for fast incident resolution. How can we...
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We've accessed limit for users that have user access to Jira and asked to pay for it. Please advice where can i see original agreement on the user limit and pricing?
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Hi, I have a problem regarding transferring comments between projects. How can I make the comments get added to an issue when cloning the issue to another project?
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Hi can anyone advise as to why when loading my service desk board it keeps giving an error and doesn't load the page? The email addressed used to send emails does not work as well
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Hello, I'm trying to deactivate some users without success, using rest API I have no problem finding my organization's ID, nor retrieving user IDs. The problem occurs when I try to suspend the a...
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Hi, We have integrated Confluence with ServiceManagement. Through self-service (ServiceManagement) we view confluence pages. When we view the confluence page with Macro for Assets, we get an error "...
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I'm trying to find a way to download data into excel file - a table from the fields in jira request. Is there such an option? How can I do it? Thanks
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I want to display some details from the Asset. I have a similar case running with a custom Field using Filter Assign Scope (AQL): "JiraUser"=currentReporter() Is there also an AQL to request the "re...
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Hello Community! the language setting of the user suddenly changed from German to English. To change this, I went to the user's profile but that was totally empty. Unfortunately, I can't reproduce ...
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We have a mailbox for escalation. If we receive any email from that, we should be getting a ticket created for that. Please let me know the step-by-step procedure.
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Jira Software/Core Data Center 9, Jira Service Management 5 Does anyone here use a single Jira 'service' Project that contain both 'service' requests captured via the Jira Service Management service...
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1. Can you please let me know how to set up a delay for some time (Ex: 10 Mins) before triggering the action(send email) in automation? 2. Can we add a table in the content of sending emails o...
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Hi, Just installed the password Vault App, which is exactly what we need however import and export options are greyed out under settings for Vaults Created
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Would like to ask a question regarding on JIRA Reports is there a way or is it possible to add a new column for the "Last Assignee" in the summary table of JIRA Reports? Attach below is a sample scre...
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Hi community, I am a new Jira cloud user. I am trying to expand my network in this community and leverage the strengths of expert users. Please reach out if willing to mentor/guide in buildi...
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Would anyone be willing to share their Help Centre Topics implementation? We are currently considering implementing Help Centre Topics because we have 22 Portals built around the Organisation st...
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As part of our proactive problem management process, we link re-occurring incidents together. This helps us understand the breadth, timeline and scale of the incident before analysis and correction. ...
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My organization currently uses Jira Software and it is in the trial period for Confluence and JSM implementation. We have 140+ staff that will be using JSM; however, we are trying to limit the number...
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I work in a Triage team and I am putting together a JSM project for us. I feel like its missing some of the functionality in other Jira projects. When putting in Jira tickets we were able to p...
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Hi, I'm trying to set up a global automation that will duplicate an asset from a custom object schema to the Jira Services objects, but receive the below error message when the custom asset is creat...
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I have an automation rule where the action is to send an email to the customer when a request is changed to a particular status. Right now, the content is written in English. We are worki...
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Hi, I am trying to import objects from a .csv file but the import tab isn't available when selecting the "Configure object type": How can this be enabled? Thanks!
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