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Jira Service Management
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Hello I am trying to automate a comment, and I need to use a previous value of a field within the ticket To explain, we use a project in Jira as an Asset Register. A device/thing is assigned to a p...
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We created an asset and we want to link it to Status-Dec Object Type. So when we click the Status-Dec we know how many are Defective, Disposed, In Stock, In Use, and Missing. Kindly check the image f...
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Hello there, I hope you are doing well. I am trying to achieve the following scenario using Automation for Jira (A4J). Scenario: Active Directory: Microsoft The user Authenticates from the AD, a...
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Hello there, I hope you are doing well. I am trying to achieve the following scenario using Automation for Jira (A4J). Scenario: Start day of the week: Monday End day of the week: Friday SLA Fi...
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Hello, I created a new workflow and issue type, the workflow is associated with both workflow scheme and projects. However when I try to switch the workflow scheme via project its not ...
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Our current support email address is the source for all our tickets for the moment. I am attempting to automate organizing new incoming tickets. I have been able to successfully edit the 'Issue Type'...
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I have a problem with the configuration of my JSM project. I need all users accessing the JSM portal to be able to view all the tickets created. Currently, only those who share them through the Sha...
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Gostaria de configurar quando e como são disparados as notificações os stakeholders quando um incidente no jira service management é criado. Hoje quando crio qualquer incidente e vinculo, um e-mail é...
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We have the free standard for jira service management and was looking for a way to escalate an issue when the first on-call user doesn't respond within n minutes (ex 3 minutes). Is that availab...
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I purged an unused service management project with a custom avatar and created a new one using the same avatar but this time the avatar does not show in help center project options (portal). Am i mis...
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How could I use Jira Service Management to: Create a customer portal that any of the customers could log into externally and immediately fill out a template and send information about the iss...
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Olá galera, estou com um desafio, vejam se podem me ajudar Estou criando um filtro para poder mostrar a quantidade de horas lançadas por colaborador. Mas no filtro esta sendo exibido a quantidade d...
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Hello, I have tried to migrate a Jira Service Desk Project from a Server to the Cloud site multiple times without success. It is not consistent: the issues do not appear, sometimes neither t...
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Created Vs. Resolved issues' but we do not use the Resolved status. So my requirement is to have a s
Hi, I am aware there is a default gadget for 'Created Vs. Resolved issues' but we do not use the Resolved status. So my requirement is to have a similar graph with the resolved status replace...
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I recently completed a migration from one Jira Cloud site to another Jira Cloud site, but it looks like a project was missed. This was not brought to my attention until after I close the source Jira ...
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When the Jira agent adds a comment to a ticket a Jira notification is send to the customer mail. When he replies to this mail I want to add this reply ass a comment to that ticket. To do this I ...
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Why can't I use and create the Jira Service Management template?
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For the JSM Portal, you have Requests in the upper right. What is the selection criteria that drives what is displayed on that? For items to be considered close, are there specific resolution fields ...
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Hello, community. I'm trying to share assets (workstation and other IT equipment) that we track in Assets for Jira Service Management cloud with external users. These are Atlassian users with the "c...
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How can we transfer a customer's support tickets from their inactive account to a new account. Note that it is the same person, but the new account was created under a paid license (my admin sai...
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Hi, I am trying to set up Jira so that tickets come into my service desk agents initially to be triaged and resolved. If the ticket can't be solved by the service desk and it needs development...
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Hi. I have a custom field (date type) in Jira service desk which is set to accept date of birth. The insertion will be done via API ( https://<OUR URL>/rest/servicedeskpi/request...
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I would like to use Opsgenie's on-call schedule to specify who an issue can be assigned to. For this I have created the following rule in the project: (Rule is also working:) In ad...
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Hi, I am using Jira Service Management to handle cases. When a customer is created he/she does not get two factor authentication by default. The only method I found for now to enforce two factor aut...
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hi the rule is true workinig only end tep not working not coming mail please help
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT |