Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I have added Agents to my project's default notification scheme individually as Single Users. To keep the scheme current, I have to add or remove the users as needed. I can't recal...
-
Is it possible for a custom field to auto-collect the URL of the webpage a user is submitting an issue from? This would be useful in troubleshooting issues.
-
I know how to add a validator to require that a field be filled in before an issue can be transitioned to resolved, but what if it is a Company managed Kanban Project? I want to require the fixed ver...
-
Hello! We just migrated from Halp to Assist / Jira Service Management. With Halp, we were able to auto-create tickets when a message is posted to channel and a form was not required. Any message drop...
-
Hi Team, I'm trying to find the recordings for an event hosted by Atlassian. Is there a way we can find these recordings for these events? I'm actually looking for this one. https://ace.atlassi...
-
Olá, boa tarde! Estamos com um problema onde ativamos a pesquisa CSAT e observamos eu para clientes externos, não envia a pesquisa. Poderiam me orientar como proceder?
-
Hey everyone, I'm trying to find tickets from a list of part numbers from the beginning of this year to April 26th 2023, but it seems like it's still taking tickets that were made in 2022.&nbs...
-
Olá, Gostaria de filtrar issues que foram reabertas pelo time de projeto. Notamos que no log das issues há um campo "Execution Times" onde conta-se o número de vezes que uma issue foi...
-
I want to use links to our How To articles in our publicly available KB in our public Wordpress site. For example, I would like to point visitors to our company website to a specific How To a...
-
I'm looking for a way to create a report for my infrastructure team that shows all assets that have had 3 or more incidents linked to them in the past 6 months. We currently pull assets from Device4...
-
Is it possible to make the Time Tracking field option in Jira Service Management?
-
Hello hope you have a good day there was a problem with a restart process of Jira. It is not getting up after restart by 6 times. We also restarted our database but there is no result. I am showin...
-
Hi ! How can I Cc an email from the "Reply to customer" agent desk directly from the ticket? Thank you :)
-
Can someone help me out with this? I need to understand can the better pdf exporter plug in be used for regional languages, for instance release notes in Hindi? Will this app give me correc...
-
Hello! I'm trying to learn Jira Service Management to be able to implement it at our company. We have a lot of customers(external companies) that send us e-mails. Thinking in ITIL terms, th...
-
Jira un-assigns the ticket when moved from "Review" to "In progress, any automation rule I can create to stop this
-
One of our vendor requested for IDS/IPS evidence. Vendor provided doc “cloud-computing-security-for-cloud-service-providers-202007.pdf”. This is not sufficient for IDS/IPS evidence. Please provide a ...
-
Hi! We have a special case for SLA. Customers sometimes report requests by alternative channels, like regular mails to employees, phone call s to employees and so on. In the same time, customer str...
-
Hi Team, I have created different Issue Types (Snippet attached) in our Jira Service Management Cloud. However, I am unable to create SLA's based on the new issue types. The only issue types t...
-
Hi, I recently hit my max number of custom fields on a Jira Service Management cloud Team-managed project. I deleted some fields to free up space, but the project is still not allowing me to add new...
-
Hi, Can you please enable live pricing for my Fusion account? I think it needs to be linked to my Bloomberg account for this feature to be enabled. Many thanks, Cillian
-
Hi, 1. If i generate a email notification through notification schema it is taking 2 to 3 minutes of time where as if i generate a email by using the Jira Automation it is coming with in 5 to 10 se...
-
In tickets field Automation,rule execution shows that rule passed succesfully but rule does not show
In tickets field Automation i see that automation worked but when going to rules, this rule shows as unexistent. By the actions of the rule we see that it actually works. Where can i find this rule i...
-
Hi there, I would like to have a report to see which "Affected Services" are most relevant and show me the amount of issues for each services. That is not possible with the default reports right?...
-
Hi, Im trying to implement some automation for our JIRA Service management project which will automatically comment to a customer when a certain action is performed. I have the automation part worki...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| 6 hours ago | ||
| 7 hours ago | ||
| 8 hours ago | ||
| 12 hours ago |