Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi, So I am having issues with the JSM portal towards assets. What I'm trying to do is to have the portal only show assigned devices of that specific reporter/user. I have setup object types Laptop...
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I am trying to find a way to automatically redirect users away from the issue type view to the portal view if they have no agent access to that project. Eg user trying to view jira.company.co...
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Hola que tal? Necesito hacer una consulta, estoy utilizando la plataforma en cuestión. Tengo un formulario que recibe incidencias y este formulario puede ser editado por un administrador. H...
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I am creating a dynamic form in which users can fill out the form to provide details regarding their request. I need a way to allow users to add as many fields as they want while filling the form bu...
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Hi, We have several customers that we support on a 24x7 basis. I would like notifications going into my slack channel should any critical issues be raised outside of business hours (08:30 - 17...
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Hi, Can a "User" assets Attributes be linked with custom fields so that the person filling out the form may select from defined users in the user Attributes field?
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Hello there, how would I label or describe my Request Types (I DON'T MEAN ARTICLES) to be better searchable? For example, I have a Request Type with a custom form. From the screenshot below ...
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Is there a way I can create bulk labels?
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I have a standard change workflow but what i want to do is when a change request is submitted if it conflicts with another change then it takes a different path in the workflow and maybe needs additi...
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not showing service management customers in the approvers list ,, issue is only for normal users login portel, it is visible helpdesk team account
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Hi Community, is there any possibility to block incoming moved issues from another project without clear the permission from the source project. We have a central JSM but sometimes the customers op...
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Hi, I was wondering if there's a way to open up a Confluence space that is linked to a JSM project only to users that are invited to that JSM project? Without having to allow anonymous access to tha...
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In our workflow we would like to add a comment using automation based on the approval actions (Approved, Declined), but in Data Center we do not seem to have this option? Is there a clever way to do...
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Given that Portal Customers have an account automatically created when they raise an issue and that they need to create a password and login to that account to continue the 'discussion' and that ther...
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Hello Atlassian Community, I am seeking assistance in implementing Jira automation to streamline the process of assigning tickets to ITSM (IT Service Management) service owners and their designated ...
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I was attempting to change my name in Jira Service Management and the system required me to provide my password. Even though I entered the same password that I use under my company, the system still ...
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This is a real head scratcher that I'm not sure what to do with. User A has all the right permissions to log time through Tempo and they can do it just fine on all tickets EXCEPT the ones that User B...
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Hello, I am setting up a Team Managed project in JWM. I want to have a different workflow for Bugs and Tasks. But it seems my board can only show one workflow at a time?? That can't be ...
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When we have users submit a ticket through our portal we are looking to have a page pop up that says something to the effect of "Your ticket has been successfully submitted..." and some other options...
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Hello, I wanted to check if there is a way I can create a report where it shows each issue and give the count of attachments/invoices Example Issue name | Number of Att...
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Emailed-generated requests, are not triggering alerts via opsgenie.com. Only manually created tickets generate alerts via Opsgenie. What will be the correct setting to make this happ...
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Hi all, I am building out a mapping schema for an Employee object in Assets. One of the fields I'd like to have is the 'User' type, to hold the Atlassian User Id so I can easily link a given record ...
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Hello, I would like to know how to add additional fields in the ticket that will allow the agent to use these custom fields to add the status and the job type of this ticket. For more...
874 views 5 0 Deleted user June 21, 2023
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Atlassian Community Events
| User | Count |
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| 27 | |
| 11 | |
| 8 | |
| 6 | |
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| 4 |
| Subject | Author | Posted |
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| 7 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |