Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
how to let customer add multiple options with quantity of each one (like an order form with "Add new" button)? Can you suggest any plugin? or even a groovy script to be added? similar to at...
-
We have a form linked to a request, and within the form there is a checkbox question to select all the account types a customer has with us. One of the checkboxes is for Wealth, and if the customer h...
-
Dear Sir/Madam May I know how can I make a custom field (type is Text Field (single line)) to be able to sort in queue? Sorting like A-Z. Thank you.
-
Hello, I'm trying to create an automation where a set of sub-tasks are generated and given due dates based on the due date of the parent task. Is this possible?
-
I need the workflow name given I have the project key / issue type. I tried /rest/api/2/project/{projectIdOrKey}/workflowscheme but it requires admin creds to return the workflow. Can som...
-
I want to display linked issues on the customer portal when I open a request on the customer portal
-
Hello community, I have automation rule stating to copy any changes to description to sub-tasks from story in case of any updates. Recently, I noticed that this rule applies to all stories in the ep...
-
I have a weird scenario where I am listing a field rendered as a text within the field configuration of that issue type while in the form of my portal, it appears as a wiki. I have tried creating ...
-
Greetings, I am a brand new Jira user setting up a service desk for a new company, we have set up an automation rule where the reporter via the Whatsapp integrater receives a comment, acknowledging r...
-
I have disabled sharing in Global settings – changing “Should new requests automatically be shared with a customer's organization?” to “no" but all requests are still automatically adding the organiz...
-
Hi, I am getting a exception when I select project setting. The exception is regarding the field Assignment group(test) I am unable to remove the field from request form "fix an account problem". ...
-
Currently we have a Portal for the Service Desk with eight Request Types, and those are associated with one Issue Type each. We would like to hide only one Request Type on the Portal so that custome...
-
I have a simple automation to log 0m work when an issue is updated, but only if the initiator is in a specific group. If the initiator is not within the group, the automation fails and I'm notified. ...
-
Hello, we'd like to issue a service desk request within a Backstage developer portal that is using Microsoft Azure Authentication. What would be the best option to achieve such a goal? Thank you.
-
Hi All, We have just recently moved to Jira Cloud and have an issue where we want all the contacts (associated with an organisation) to be notified when a) a new ticket is created and b) on every up...
-
Hello people, I'm looking for an integration between Jira Service Management and SharePoint that allows the agent to easily send an 'upload attachment link' to the customer. Use case: requesting at...
-
Hi together, I want to change a object attribute value. The value of this attribute is a reference to another object. My Script is working till that line I want to update the Asset When executing...
-
We know that bitbucket cloud provided very basics of using seach regex or wildcard , facing issue in search a string having the couple of forward slash. Below is the example when we search something ...
-
hello guys, do we have any documenation to integrate between Atlassion and Tanium ?
-
Hello, Trying to export our external customers last activity date with no luck, In the admin view i can search a customer and see their last activity date, however when i export it only shows added...
-
Hi There, I hope someone can help me with this: I want to create an automation that when: there is a new comment or reply from a customer to a Closed/Resolved issue, automatically creates a ...
-
Currently I have customer notifications set for everything (create, edit, resolve reopen etc) and of course some people say they are too many email notifications. Is there a way for individual ...
-
Whenever I mention my clients name or use their acronym in my email outside of Jira somehow it generates a service request. I'm guessing I mistakenly linked something to my email that creates the tic...
-
How do I Create a Helpdesk System With Slacks New Workflow System. It always seems to error out when I try running.
-
I would like the comments, activity, details to be in ascending order. I do not like the oldest being on the bottom of the user's screen.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |