Community resources
Community resources
Community resources
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Jira Service Management
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A consultant from Atlassian told me that as we are an authorised non-profit foundation, we have a 75% discount on your products. We would like to take advantage of this discount for Trello and Jira S...
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Hi guys, I have created some integration between JSM and JS, so I created an automation that create a card when there is a ticket transition status from Waiting for Support/Customer to In Progress. ...
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How can I integrate the CSAT survey with a Slack app so that the link to the survey is sent as a personal message?
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I am getting some Russian spam projects in Jira, please remove this as I don't see any options at my end. https://ucex01yv.atlassian.net/jira/servicedesk/projects/Y3/queues/...
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I have a work management project in which I have two groups group A and group B, what I want to configure is, group A people should only be able to view the issues related to ticket type group A and ...
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I have more than 100 application connected in a single host as inbound references. So I want to remove some application, which are connected to current hosts. How to remove or bulk delete applicatio...
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Hello, we have one of our mailboxes configured to automatically forward a mail to the E-Mail adress that we use to create requests in our Jira Service Management Project. But we have the problem, t...
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Hi All Apart from capacity expansion, is there any other way to optimize the storage of the main directory for data processing? The main Attachments in the main directory occupy a lot. Is there any ...
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I was invited to an organization / project that I have no affiliation with. Unfortunately, I made the mistake of accepting because I was expecting an invite from a client. I can not find any w...
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I am using Automation feature to send an email to users when an issue is transitioned. So initially in the body I used smart key value called {issue.description} to include description of the card. S...
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I've read that I can have only 1 custom field context configured per project so I would seem that if I really want two, then I need to configure the other based on just issue type or as the default. ...
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Hello -- My service desk manager has a dashboard that he attempted to share with myself (Jira Admin, Site/Org admin) and my Director (Org/Site admin) as well as another team member. When we go to th...
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Good day everyone. We have decided to take a stance on security and only allow clients that we add to Jira to be allowed to logged calls via email and access the support portal. ...
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Hey folks, i have the following problem: I need to search for Tickets that have been in the status "Waiting for Customer" for 7 days, 14, days and 21 days. im working with the following JQ...
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I've a problem using JIRA API to collect all projects whe have enter in. When I try whith a navigator, no problem, i got the list, but when I use POSTMAN, I get an empty array. On E...
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Looking for ways to generate reporting for various KPIs by organization in service portals. We would like to report to stakeholder teams what types of requests are we seeing from their team as well a...
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A LOT of rules have been created within our Jira instance, in the region of hundreds. If I want to see which automation was triggered, I often find myself needing to create a test ticket, wait ...
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Hi all, So I have an issue that is driving me nuts and if someone could help me I would be forever grateful! I have a setup and configured a web ticketing system with a Portal customer page a...
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how can I create an automatic ticket in Jira for the mails I receive?
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Trying to be creating Custome field button, when user click on the pay now button it will redirect to the payment gateway. How to achieve this.
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I'm wondering if anyone can provide any support with a client who is unable to log in to access a service desk. No issues have occurred with their access prior to this - the client advised that they...
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We are trying to add 'Resolution' field to the 'Hidden when empty fields' section in the 'Issue View' of a Service request form. We can drag the field across from the side bar and get the 'Form...
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Do we have any alternative plugin for Halp (which is now Atlassian Assist) Assist is only available for JSM projects
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In our organization, we are currently facing an issue with archiving projects in JIRA, the widely used project management and issue tracking system. The problem revolves around the inability to effec...
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Hi community! We are trying to implement Customer Success Management Center. It is a place where clients can create and assign requests. Please allow me a question: We would like to have the flo...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |