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Jira Service Management
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I have created an automation to have a Master request and clone from it tickets (at creation point), the clones are based on specific field. How, after the ticket is created, can I keep Master reque...
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Buenos dias, Estoy tratando de compartir com una empresa externa un proyecto y solo pueda ver ese proyecto y gestiones tickets. soy nuevo en bonito mundo de jira.
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So I have different scenarios here which requires multiple steps approval. I was thinking what is the best way to do it. Right now I hope to stick with everything inside the same workflow, so I am no...
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I have request type hidden from the portal and all the requests is created by the automation and there is a status require approval from the customer Is there a way to shows this request only for th...
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Hi all, Last weekend, we updated Jira and JSM to the latest LTS versions: Jira Software and Jira Core from v8.20.2 to v9.4.8 Jira Service Management from v4.20.2 to v5.4.8 Everything is w...
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From the rules I do understand that email headers link mails being re-used to original calls. We are having a hard time getting users to understand this. Is there not a way to include a r...
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I have a procurement project where, upon a user request, it must go through two stages: PR and PO. In the workflow for the PR stage, the request must first go through approval by the requester's mana...
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Hi all, since 2 month we are receiving notification mails like: "XY has joined your Jira Service Management". We didnt get them the month before. We invite the users without r...
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I have just signed up for a new free instance of Jira Service Management. After the site was created I am presented with a page that says "Welcome to Jira Service Management" and a single "Create pro...
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Hi there and thanks in advance for reading and responding! Any and all input is welcome! Our company just started with Jira Cloud. We have an internal Jira service desk project for DevOp...
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guys. how we can Integration between Azure Active Directory to JIRA user provision ?
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Hi, I'd like to use JSM for creating preventative maintenance (PM) issues on a trailing schedule (sometimes also called floating or shadow PMs) for facilities maintenance staff. For example, I'...
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I am trying to set up regular issue generation for regular maintenance tasks. In my IT service project I have set up a rule to generate a new issue and then send a notification to Slack. It runs corr...
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Hi All, I am running an automated email from JSM, but whenever I run the rule and send to a group email address with an underscore in it, we never receive the email. It says the rule ran successful...
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Hi all, I would like to ask you if there is a way to use an external knowledge base like GetGuru with JSM Cloud. If the only option offred is to use Confluence, is there a way to sync or migrate all...
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Hi, I'm trying to create a validator using JMWE which would ensure that a comment entered during a transition is not an external/public comment, but an internal comment instead. Basically, how this...
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Within JSM, under my Project then in "Organizations", I'm limited to only "text" detail types and the responding field is restricted to 255 characters. Will the detail fields be updated to s...
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We're trying to accomplish the following: When an asset is added to a Jira issue using a custom field We want to query a field from within the asset record and populate a field in the issue For ...
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Hi Team, I tried with the below endpoint https://your-domain.atlassian.net/rest/api/3/search?jql=type=Request i am getting 403 error, i have api token also. Just let me know, if any other permiss...
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Having trouble creating service management project. All the templates seem to be designed for customers initiating tickets/requests for the work team. I am looking for a solution where the work tea...
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I'm new here can someone give me some details about what I need to do..
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Hi folks, How can i copy the content of a ticket and publish it into a confluence page once a ticket is transitioned to Done status? We are using Jira Service Management - Data Center edition, and ...
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Can we enable SSO login for external clients in JIRA, I am on Standard subscription of JIRA and SSO is already enabled for my internal users. Can we enable it for both external and internal without ...
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I have a project in JSM in my organization account and I have some minor changes in the view pattern. When we set up the approval, we receive a mail in which, when the approver clicks on the "view r...
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I am trying to define the parent and child fields while creating the Jira ticket using Groovy pipeline but it keeps getting failed due to the below error. The child field dropdown gets chang...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |