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- Jira Service Management
- Questions
Jira Service Management
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Hello All, I have a use case where we would like to have a report created based on services and time logs. I have looked at a few products, ether they don't render affected services, th...
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Hi ALL, I am trying to make service request user friendly with limited custom fields. I am looking for a solution to set a default parent field and hide from user for a particular request type. User ...
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I have moved a project to the trash in order to permanently delete it (so I can migrate the same project again from On-Prem to Cloud). However, when I select the "Permanently delete" option from with...
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Hi, I have set up an g-mail account and it looks ok but when I sent mail to that account the mail is not visible in Jira Service Management, If I send mail to the standard e-mail the mails will arr...
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I have a user that is not receiving email notifications on their issues. I have checked to make sure that her notifications was turned on. I have checked all of her settings in her Gmail account to m...
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Hello, my setup looks something like this: ProjectA - Channel Access: Open ProjectB - Channel Access: Open ProjectC - Channel Access: Open The problem I'm having is that when a user signs up thr...
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I have a custom Cascading Field within a Jira Service Management form and the 2nd option is displaying outside of the form window for client submission. Does anyone know how to correct this? &nbs...
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We have jira service management for the internal employees. This is a jira data center instnance. Is it possible to host a jira service management portal to all the external clients who are not the p...
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Hi there, I am trying to connect Jira Service Management to Slack to allow Client users to create ticket directly from Slack. I connected a channel to a projet already and it's working for me as an...
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Hello, I currently have an Object Schema that I am using to store Customer Organizations and Employees. I would like to extend this to include our product versions. Currently, I have a custom field t...
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is it possible to list request type in bullet form
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We had a Jira software project that had Scrum and Kanban boards which was converted to a Service type project. After the conversion the boards were no longer on the project UI but were will accessibl...
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Hello, I have a custom field "AssetEmployee" that I use to store an Asset - in this case: Employees, which are objects that I've created to match ticket reporters to the reporters organization. I ha...
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I am trying to deploy the project from JSM sandbox to JSM Dev ENV thru CMJ plugin. And I am not able to find the service project. I am only able to get business and software projects any idea why I ...
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Hello, I work at a smaller healthcare organization. We're currently in the process of migrating from Data Center to Cloud and have already signed a BAA with Atlassian for HIPAA compliance. In the At...
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Hey everyone I hope you are doing well today. I tried to fix it but I did not find the error and it is in production already :S I have 3 automation systems that should send users a reminder...
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Hi! I have a request to create a button in a slack channel that channel members can click on to create a Jira ticket in the associated service project. I tried using a slack workflow linking the step...
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Hello everyone, I want to manage and centralize all the equipment delivered to the employees (laptops, tablets, mobiles .... ) with an acknowledgement of receipt. In this way I pretend to achie...
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Hello, I would like to upgrade tier of my Service Management so I will be able to add more agents/users. Your documentation Atlassian Cloud Licensing | Atlassian for annual payments redirects t...
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Hi there, hope you are well. I have an SaaS B2B product and use Jira Servise Desk for help center. I have multiple customers(organisations) with multiple users for each customer. I allow them to c...
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Hi! Would like to ask for help. I'm trying to create a filter of User Stories under the status of "In Progress" and with linked bugs Thanks!
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I have build one request form while using Service Management and i want to share the URL to non-JIRA users. (i,e who are not added in JIRA). Will the person able to open the form and submit the reque...
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Hello, I am using Jira service management data center and i'm looking to hide issues from a request type(incident for exemple) to some users. Those users should not be able to see those issues even ...
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Is there a support for languages like German for Atlassian Intelligence in Service Management?
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Hello! All good? I hope so! We are doing a test with the 3 free Jira Service Management licenses, we created a project and registered an internal control email (monit_reporting@hst.com.br) w...
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