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- Questions
Jira Service Management
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Hello community, I am new with JSM and looking into using it for external customers. However I have various customers and would need to find a way to associate the respective sender's email address ...
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I am looking for an option to remove the "Work Log" and "Approvals" button from issue view screen.
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Ich habe ein HelpDesk-Widget erstellt. Fünf von sechs Anfragetypen werden eingeblendet. Eine Anfrage jedoch nicht. Ich kann die Einstellung zum Einblenden nicht finden.
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Hi! We planning to remove one of the accounts from Jira but need to check if he is still involved somewhere so that after his deletion no work would be blocked (automations, filters, etc.) ...
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Hi, I have integrated CCP of amazon connect and JIRA service Management to create issue in JIRA when call received but facing this error when created two IFrames in one screen. Iframe ...
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Hi! I have created a board for a JSM project, and currently, every agent on the team can view it, except for 2 agents. When trying to access the board through the share link, they get ...
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Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers that requir...
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Dear community, Is there an option to create a hyperlink in a dropdown menu or within the radio buttons? So that when a user makes a specific choice, they are immediately directed to another portal ...
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Hello, Is it possible to link 2 different issues if they contains exact the same value in the same customfield_CandidateName? Example: The issue with a issue type "IT Help" w...
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We have a workflow scheme. In this scheme, we have workflow for issue type Incident. I saved a backup of this worfklow, and I want to use the backup instead of the current workflow. What happens to t...
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The customers who post requests on the portals cannot see their requests. We currently have about 30 issues, and none are shown. Even I can't, and i'm the "org admin"... Even the requests / issues...
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Hi, I'm unable to view all JIRA tickets raised by our other team members due to which we are facing lots of back and forth on the tasks. We tried to resolve this issue at our end but unable to find...
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Hello, is there a Solution to scan a QR Codes from Asset Management and Change the User, Status etc. ? We want to automate our storage room and want to use the QR Codes form the Asset Management an...
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Is it possible under one Atlassian account create second "space"/"project" in OpsGenie or its 1 opsgenie per license/plan? Can you provide or direct me to the info on this matter, pleas...
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Hi all, i have a Help Desk project in my Jira Service Management and i'm trying to find out how to set some rules. I manage the issue with two specific fields: ticket type (incident, information, r...
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Hi, when i try to make anything with the plugin, i get "ask the administrator" . Atlassian-jira.log 2023-09-07 07:52:13,909+0200 http-nio-8080-exec-27 ERROR h.rojahn 472x1374x1 gnbulz 172.25.7.250...
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Hi all, This could be a trivial question, but here goes... In JSM, when I open an issue (incident, SR, etc.), I could see on top of the view something like "...raised this request via Jira" or "via...
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I am doing customer registration automation at JSM. 1. Existing registered customers request to register new customers in portal 2. Automate customer registration This could have been done e...
1,896 views 5 0 Deleted user September 6, 2023 -
Hi Community :) I am trying to create an automation in which, if user 1 is mentioned in the ticket comment then they will receive the notification in slack channel 1, and if user 2 is mentioned in t...
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Hello! We are using Jira Service Management Cloud and have an open public facing portal. We are looking to add a FAQ (~3k characters) to the bottom half of that page. I have published an...
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Dear Community, Here is my problem: I have an Insight Object that have an attribute having the cardinality "unlimited"; meaning that it can contains more than one value. Now, I would like to update...
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Gostaria de saber se existe uma opção que não permite a abertura de uma nova solicitação, caso o usuário tenha uma pesquisa de satisfação (CSAT) pendente de avaliação.
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We have an existing service desk where all 8 members of the department are licensed as agents, but generally only 2 of them interact with requesters. The team is looking to rework their setup so tha...
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Dear Community Members, I have a question regarding forms, specifically related to the multiple user select field. We've initiated a project in which we aim to grant a select group of individuals t...
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Can we see and analyze 2 projects and their timeline impact using big picture if the same set of teams are working on 2 or more projects simultaneously
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Atlassian Community Events
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| 28 | |
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| 47m ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |