Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi, I am trying to automate the invoice processing flow for our finance function. since JIRA does not seem to have the concept of assignment groups and restricted queue access for users, we are expl...
-
hello. lost the opportunity to enter the project for the entire team.
-
Hello everyone, I would like to ask - Are there currently any issues with App Jira service management? Because the App Jira service management works very slowly and sometimes appear mess...
-
Hello, We are about to update existing request type to add more explanation for a field. Currently we have "Blinded Report" field with some additional description as follows: Blinded Report (Manda...
-
Hello, I've noticed that the Unassigned queue has disappeared. It is not deleted because when I attempt to create a new queue with the same name, Jira indicates that a queue with this name already e...
-
Hi, I'm using to track my IT projects the default Jira templates : Project templates > Work management > Project management I'm mostly happy with that template ho...
-
I have configured a single project having multiple clients because help center form is same for all clients. How can I restrict tickets access and customer portal to client wise (wrt to email address...
-
Hi, What are the Addon's which are used for Reporting in JSM please help me out. Thanks,
-
Hi, I need to change the logo in login page in Jira service management cloud. Is there any option to change the logo in login page? Instead on Jira& Atlassian place,I need to add new logo ...
-
I have two groups named A and B. the tickets raised by Group A should be visible only by the members of Group A and similarly for Group B as well. Users from different groups should not be allowed to...
-
Hi all, Hope someone can help me with my question. I got a requirement where the service desk tickets: Incidents/Service Requests/Problem, would carry its own issue key. For example an incident tic...
-
Hi Team, In my organization JSM portal, I added the Approvers field, users will select manually their approvers. For example, in one organization, a, b, c, d users are there. 'a' is the only authent...
-
I shared an issue with a customer but the customer can't access the issue I shared to him/her? Is there any solution on this?
-
Buenas tardes, Configuré un proyecto, todo bien, pero deje de usarlo por unos meses, y me llegó la alerta que sería removido, lo restaure, pero ahora no logró cargar el Portal de usuarios o Ca...
-
Hey Friends, So I'm currently watching the Install of JSM Chat to MS Teams, and I noticed that when someone goes into the Help Chat Channel and just types out their request, you can go in and create...
-
What permissions does a user need to approve on an approval step but not have access to the project?
I'm trying to build an approval process for our accounting team. I have the workflow and automation functioning, but the piece that isn't going well is the end user that is the approve...
-
How do I (if possible) allow end users/requestors to set a due date < SLA? When submitting an issue I can input a due date of tomorrow (but my SLA is 2 days) and Jira automatically changes t...
-
I have a customer who clicked the "View request - Turn off this request's notifications" link in the Jira email for a specific service request and would like to start getting notifications for that r...
-
I deleted an account a few hours ago & when I go to the user's account page I see the following message (also shown in the screen shot below): "This account will be permanently deleted" How lon...
-
This morning, my company switched our email to a new company email. In Jira, I updated my email for our company's Jira. I am part of another company's Jira also and have access to their boards. I was...
-
Does anyone have or can point me to a rollout email template? I'd like to send an email introducing JSM in the coming weeks and would like to see if Atlassian already has this type of template or ...
-
Hi all, We have JSM and have set up 4 portals for requests. We would like to hide the 3 portals that are for internal requests. I am unable to find a portal setting that allows me to lim...
-
We use custom filters to determine backlog and open issues since we have multiple teams working in Jira. The default filters down give the data I need.
-
In the ticket queue's you can sort the tickets by different fields that are already pre made. Ticket Number, Summary, Reporter and others. I can put the created field in the queue view, but it does n...
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 11 hours ago | ||
| Friday | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |