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Jira Service Management
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We have a requirement to enable email authentication for external users (portal users), as when they leave the organisation , 1.The portal users should not be able to login to the JSM anymore ...
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Hi All, I have a scripted behaviour for a single select field that limits the options if a person is in a certain AD group. which works great. However, the field we use needs to change from a single...
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I created 3 queues in a project and I want to limit access to each queue for specific group ou user. I don't see where can I assign user or group to specific queue. Is there a way to do that? ...
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I can't see the Custom Chart option anywhere in the dashboard. Not as one of the gadgets nor anywhere else. I'm actually trying to create an open vs closed chart, but I have the issue of seein...
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We have a free portal (it is not necessary to access with a username/password to create issues) and we would like to be able to show a capcha to prevent a boot from creating issues and carrying out a...
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Hi Is there any way to display on customer portal in JSM all assigned assets from Insight to the user? I want to create the page where every user in org will be able to check what assets ...
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Hello, I saw already a similar question (Solved: How to append email content to an existing ticket ... (atlassian.com)). But the Issue Key seems to work only for Emailed Requests as I experienced so...
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Hi, I can't add some users to be creators. I see a different view than what's presented on this page and the option that I used for other users is disabled for this user (who's a site ad...
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Hello Everyone in the Atlassian Community! Recently, I have noticed that many of us are looking for various add-ons for Jira to facilitate and streamline our work. Naturally, this need arises from b...
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Hello! Is there a way to work around the issue of sharing sub-tasks with individuals who are not part of my Service Desk project? I've set up an automation that generates new sub-tasks for specific...
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Hello there. When I attach multiple files (images) to any issue, I cannot cycle through them. I have to close the currently opened image and then open the next one. There used to be a white Arrow (...
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We are on the standard pricing model and we are stuck at a max of 50 agents which are all in use, we have 3 new starters that require and Agent license. I am confused as we should be able to have ...
305 views 1 0 Deleted user August 7, 2023 -
I need help regarding creating SLA, my requirement is to set the overdue sla based on the due date assigned to the issue, for example i created an issue today and the due date is 10th in that case my...
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Is there any way I could get the "logged in user" (from rule trigger) and set it as attribute in object schema automation? The goal is to automatically set a "creator" attribute when creating an...
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Hi Team, Today, we created a form which is equivalent to excel, so we did that fully, but unable to make it perfect view for the customers who fill the form, viewers or the approver. The screen siz...
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Hi ! I'm trying to try using Jira Service Management to sort and track user requests. Tasks are created based on incoming mail. If users select "reply to message" in the mail, then jira does not re...
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Hello my name is Simone is received an email a few days ago about getting onboard with this company and I was told to respond to the email that someone from this company sent but I never got the emai...
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I don't understand why I have been invited to use this product or what it really is all about...if I'm an agent does that mean I'll get paid from it..?
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Is there a way to view how many licenses are active and how many are inactive in the Asset Database (formerly Insights) of Jira Service Management? In detail: Is it possible to see how many software...
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...ake the project as Public? Which is something I want do not want to opt for. Is there a way I can have specific email domains such as @Example.com or @git.com be able to send emails to these p...
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Recently added a custom email to individual project. Where emails received into Reportphishing@<company>.co.uk would open an issue on particular service request type. We currently onl...
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We want to manage the creation of Learning Management courses in sprints but also want users to be ablet to request topics through the JSM Customer Portal so everything is setup in JSM at the moment....
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I am auditing tickets type = "change" that have not been approved.
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Can Jira Forms make a sub selection menu appear when an option is selected? So when the first menu item is selected I want to see 4 related items, when the second is selected I want to see 3 related ...
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We want to be notified when some of our business apps are below a certain amount of licenses and it submit a ticket in jira when that happens. Has anyone ever done this before or know if that is poss...
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