I have configured a single project having multiple clients because help center form is same for all clients. How can I restrict tickets access and customer portal to client wise (wrt to email address...
Hi, What are the Addon's which are used for Reporting in JSM please help me out. Thanks,
Hi, I need to change the logo in login page in Jira service management cloud. Is there any option to change the logo in login page? Instead on Jira& Atlassian place,I need to add new logo ...
I have two groups named A and B. the tickets raised by Group A should be visible only by the members of Group A and similarly for Group B as well. Users from different groups should not be allowed to...
Hi all, Hope someone can help me with my question. I got a requirement where the service desk tickets: Incidents/Service Requests/Problem, would carry its own issue key. For example an incident tic...
Hi Team, In my organization JSM portal, I added the Approvers field, users will select manually their approvers. For example, in one organization, a, b, c, d users are there. 'a' is the only authent...
I shared an issue with a customer but the customer can't access the issue I shared to him/her? Is there any solution on this?
Buenas tardes, Configuré un proyecto, todo bien, pero deje de usarlo por unos meses, y me llegó la alerta que sería removido, lo restaure, pero ahora no logró cargar el Portal de usuarios o Ca...
Hey Friends, So I'm currently watching the Install of JSM Chat to MS Teams, and I noticed that when someone goes into the Help Chat Channel and just types out their request, you can go in and create...
I'm trying to build an approval process for our accounting team. I have the workflow and automation functioning, but the piece that isn't going well is the end user that is the approve...
How do I (if possible) allow end users/requestors to set a due date < SLA? When submitting an issue I can input a due date of tomorrow (but my SLA is 2 days) and Jira automatically changes t...
I have a customer who clicked the "View request - Turn off this request's notifications" link in the Jira email for a specific service request and would like to start getting notifications for that r...
I deleted an account a few hours ago & when I go to the user's account page I see the following message (also shown in the screen shot below): "This account will be permanently deleted" How lon...
This morning, my company switched our email to a new company email. In Jira, I updated my email for our company's Jira. I am part of another company's Jira also and have access to their boards. I was...
Does anyone have or can point me to a rollout email template? I'd like to send an email introducing JSM in the coming weeks and would like to see if Atlassian already has this type of template or ...
Hi all, We have JSM and have set up 4 portals for requests. We would like to hide the 3 portals that are for internal requests. I am unable to find a portal setting that allows me to lim...
We use custom filters to determine backlog and open issues since we have multiple teams working in Jira. The default filters down give the data I need.
In the ticket queue's you can sort the tickets by different fields that are already pre made. Ticket Number, Summary, Reporter and others. I can put the created field in the queue view, but it does n...
We have several support desk projects for our direct customers, that are only accessible if we create an account for the customer user. (access is set to Customers added to this service project ...
Hi, When trying to change a Form (under project settings) the action cannot be executed due to : "This service project has configuration problems and may not work as expected. View error det...
Good morning, is there a way to disable access to submit tickets if you are not logged in? I only want users who have an account to be able to submit tickets after they log in. Thank you
Hello everyone, I have issue with App Jira service management I will try to explain my concerns Our company has several Jira APP Jira Service management Jira Software And my is...
Cannot browse (find) user in single user picker field that has only Service Desk Customer role in current project - Customer sharing is set to: Project settings > Customer permissions &g...
Hello, I tried researching this topic but came up with nothing. Is it possible for Asset Management or Asset Discovery to be used in order to display the online status of a device, the last time it ...
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