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Jira Service Management
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I'm setting up a JSM project for my team and trying to follow best practices in setting up workflows. I'd like to use the "[System] Incident" issue type and this article mentions a default workf...
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Hello, any chance to change from base project to customer? And create all cases, tasks, changes on customer first?
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Hi there, I have data coming into assets for various pieces of hardware. Additionally there is a csv that comes in from an external source that has to be imported also and matched on SerialNum...
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I am can see only timeline backdated upto last 12months, how can I set it to 2018 so that I can drag the time bars in the time line view, as of now I can see only upto 2022.
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I use my google email. 19595nnhn@gmail.com. I finished to verify email. But I still login in to Jira. I don't know why
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Hello Community, We have just upgraded to the Premium plan in Jira Service Management for better context of our customers relative to their organizations for our support agents. What is the easiest...
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Buenas tardes a todos, Estoy intentando crear una automatización en Jira Service, la misma me tiene que enviar diariamente un correo que tenga el usuario y las cantidad de incidencia que tie...
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We have Organization populated with a customer name. Users defined for each Organization. For some of those users, when they create tickets using the portal, the organization is not being populated,...
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Hello everyone, Case: Have cascading field with values for example: Option1: Environment Infrastructure Option2: Factory Management Design Production Question: Is it possible to...
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Al finalizar una tarea se abre un modal que solicita "Marcar como listo" y luego tengo que seleccionar en la lista desplegable "Listo" para poder finalizar la tarea Necesito quitar ese paso para p...
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UPDATE (10/12/2023): First of all, on behalf of all of us on the JSM team, thank you for taking the time to connect, inquire, and share your excitement about the virtual agent and Atlassian I...
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We work with partners and each partner has its own list of customers. I am creating one portal per partner because I do not want the other partners to see the list of customers from other partners.&n...
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Created a Jira SM project, and set all the fields for the request type and created a form with reactive fields that appear based on other selections. I am including screen shots below of the s...
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Hi Community! I have a Jira Service Management environment in which I have tickets for projects, like for example ProyectOne have tickets id = TK-1. Those tickets can have different status li...
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Hi everyone, For one of my teams that receives very dynamic requests with a short time of completion, I have a setup where I have a general task for that type of requests, with no estimated time. Al...
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Hello Community, I'm currently building a JSM ITSM Project and creating a form for our department site contacts to submit Active Directory access requests. Is there a way to search what has...
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Hi: I'm having issues running an automation in JSM. We have it set to take the data from an intake form, the JSM project name is "INTAKE". We have to copy the ticket over to another project for...
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We want our customers to receive CSAT-surveys every time the resolution is set to "done". Since the out of the box process sends a survey every time any resolution is set, I wanted to try to make thi...
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can I set issue level security on a JSM project so that the assignee who is the member of a group can only see tickets they are assigned to?
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How can I add canned responses to the editor in the customer portal view?
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Hi! One of our customers need help integrating Jira Service Management with Salesforce. Apart from linking certain fields in a JSM request with a Case in Salesforce, the customer also needs ...
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Hello all, when it's the customers turn to comment in a ticket, we change the status to one with the status category "done", so it disappears from our filters. When the customer writes a comme...
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I want to create a release management dashboard to track new release and the field that get updated after each release
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how to create API for an agent
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Hello community, I am new with JSM and looking into using it for external customers. However I have various customers and would need to find a way to associate the respective sender's email address ...
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Atlassian Community Events
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