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Community resources
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Jira Service Management
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What permissions does a user need to approve on an approval step but not have access to the project?
I'm trying to build an approval process for our accounting team. I have the workflow and automation functioning, but the piece that isn't going well is the end user that is the approve...
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How do I (if possible) allow end users/requestors to set a due date < SLA? When submitting an issue I can input a due date of tomorrow (but my SLA is 2 days) and Jira automatically changes t...
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I have a customer who clicked the "View request - Turn off this request's notifications" link in the Jira email for a specific service request and would like to start getting notifications for that r...
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I deleted an account a few hours ago & when I go to the user's account page I see the following message (also shown in the screen shot below): "This account will be permanently deleted" How lon...
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This morning, my company switched our email to a new company email. In Jira, I updated my email for our company's Jira. I am part of another company's Jira also and have access to their boards. I was...
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Does anyone have or can point me to a rollout email template? I'd like to send an email introducing JSM in the coming weeks and would like to see if Atlassian already has this type of template or ...
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Hi all, We have JSM and have set up 4 portals for requests. We would like to hide the 3 portals that are for internal requests. I am unable to find a portal setting that allows me to lim...
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We use custom filters to determine backlog and open issues since we have multiple teams working in Jira. The default filters down give the data I need.
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In the ticket queue's you can sort the tickets by different fields that are already pre made. Ticket Number, Summary, Reporter and others. I can put the created field in the queue view, but it does n...
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We have several support desk projects for our direct customers, that are only accessible if we create an account for the customer user. (access is set to Customers added to this service project ...
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Hi, When trying to change a Form (under project settings) the action cannot be executed due to : "This service project has configuration problems and may not work as expected. View error det...
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Good morning, is there a way to disable access to submit tickets if you are not logged in? I only want users who have an account to be able to submit tickets after they log in. Thank you
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Hello everyone, I have issue with App Jira service management I will try to explain my concerns Our company has several Jira APP Jira Service management Jira Software And my is...
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Cannot browse (find) user in single user picker field that has only Service Desk Customer role in current project - Customer sharing is set to: Project settings > Customer permissions &g...
259 views 2 0 Deleted user July 5, 2023 -
Hello, I tried researching this topic but came up with nothing. Is it possible for Asset Management or Asset Discovery to be used in order to display the online status of a device, the last time it ...
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I am not able to store a modified MutableObjectAttributeValueBean in an ObjectAttributeBean. Can you please support. Would be nice! if(listobjectsServer_Ids.contains(objectAnwendungMitServer_Attribu...
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Hi, I have turned on the automation When a customer comments on a closed request → then reopen the request and set the request to open with the status Reopened (which I added to my workflow) ...
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I have created a new request type in the Jira project and want to add it to the existent Calendar. I am trying to update a JQL filter for the calendar, I have added this Request type to the calendar ...
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Dear all, I have noticed that when I update the request type field, the description field is not shown on the portal view of this request. When I change the request type back to the previous one, i...
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Hello I have a doubt in order to start creating a new project. In the same project, is it possible that different customers can not have access or can not see the rest of servicedesk portals? Let me...
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Hi there 👋 as an admin i need to monitor the creation of certain asset objects in an automation, in order to initiate follow-up actions on the creation. Therefore I have created a rule with the tr...
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We've added Assist to a slack channel and we can already create tickets directly from the chat, but we've noticed that when we change the status of the ticket to "Done" from slack the ticket doesn't ...
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I am working on a Company Managed - Software development project with scrum board. Can I have a work/ business management project for exporting reports and project management services aligned with th...
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Hello, I am working on a software development company-managed project with customized statuses and workflows in an agile scrum board. We need an application to track bugs by epics, etc., get...
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Is it possible to populate all detail fields with an email request?
Atlassian Community Events
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