our customer wants to receive a Word Template that is filled with the triggered issue when transition is made and we needed this to only work for one project not for all the global projects.
I thought of doing this with automation like send mail notification but when created in send mail action with HTML language of that template we are not getting that in a proper format.
Do we have any option in jira to send this kind of mail.
Not be default you will require an app for actions like these.
I have used and know that Exporter for Jira is able to fulfil your request. You can use a workflow post-function, jira automation or customers can even be allowed to export from the jsm portal
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