automatizar una pregunta de mi formulario de JSW

[Camila Arenas Manjarrés]

Buen día

la pregunta que deseo realizar es que necesito automatizar ciertas respuestas de mi formulario en JSM 

Al momento que el usuario responsa "mal estado", "regular" y/o "no vigente" (como muestras las dos imágenes) le llegue un correo electrónico a la persona asignada a ese issue.

¿como puedo realizar esa automatización para que le llegue un correo a la persona asignada? O ¿como tener una especie de alerta sobre esas respuestas y que le lleguen a la persona asignada?

My english is so basic and i do the question in spanish 

thank you

[Ste Wright]

Hi @Camila Arenas Manjarrés 

Can I confirm the logic is...

• When a user created a ticket
• And populates these 3 fields with "bad condition", "regular" and/or "not current"
  • At least one needs to be populated like this
• Send an email to the Assignee to alert them

...is this correct?

---

If yes, a rule like this should work...

• Trigger: Issue Created
• Condition: IF Block...
  • IF...
    • Run actions if... - At least one condition matches
      • Condition 1: Issue Fields Condition
        • Field = Field 1
        • Condition = equals
        • Value = Value 1
      • Condition 2: Issue Fields Condition
        • Field = Field 2
        • Condition = equals
        • Value = Value 2
      • Condition 3: Issue Fields Condition
        • Field = Field 3
        • Condition = equals
        • Value = Value 3
      • ...etc
    • Action: Send Email
      • To = Assignee
      • Subject/Content = Set Here

---

You could include the field value chosen for each of those fields if beneficial in the Email's Content field.

Use smart values to publish this data.

---

Let us know if this works!

Note: Translating this back into Spanish made it complex to read/follow, so I didn't do that on this occasion.

Ste

[Camila Arenas Manjarrés]

Yes, the logic is correct 

I'm going to try your recommendation.

Thank you so much 

[Ste Wright]

Excellent! Let us know how it goes!

Ste

[Camila Arenas Manjarrés]

My english is so basic so i did de question in spanish 

Sorry and thank you