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Signed E-Mails are filtered via SD-Filter

Johannes B_ Imhof
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November 30, 2023

We use Jira Service Management Cloud. We have an issue with signed Mails from our customers. Signed Mails are filtered via SD-Filter and classified as "Auto -Reply Answer".

Anyone else facing that issue and is it possible to configure SD-Filter in another way? The only workaround we currently see: Put Domain on whitelist. Or do you have other ideas?

Thanks for ideas in advance. 

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