How to Show a Custom Field on the Create Issue Pop-Up Window?

[Deanne Wilson]

I've created a new custom field and want it to show on the "Create Issue" pop-up (what comes up after you click on the "Create" button) when first creating a ticket but can't seem to get it to show. I can get it to show on the right-hand side of the page once you click on the already-created/existing ticket/issue. But want it to show when you initially creating the issue/ticket. Please advise. Thank you so much.

[Ste Wright]

Hi @Deanne Wilson 

Assuming this is a Company-managed Project, I'd first check if this Project has more than one Screen, one for the Create operation, and another for Edit/View.

To check this...

• Go to Project Settings > Issues > Screens
• Expand the relevant Screen Scheme (per Issue Type)
• Check if the Screens differ between operations

If they do, you can click-through to the relevant Screen to add the field to it...

• Click on the hyperlinked Screen next to "Create issue"
• Add the field to the Screen using the Select Field option at the bottom of the page
• Drag/drop it to the right position

Let us know if this works!

Ste

[Deanne Wilson]

Thank you, Stephen, for your suggestion. I checked and all screens are the same, but it is still not showing my custom fields that does show in all the Screen Scheme (per Issue Type). Even when I uncheck the "use request type fields", it still does not show. Do you have any other suggestions? Thank you so much.

[Deanne Wilson]

@Ste Wright I believe I figured it out. I needed to alter the "Request Form" for each "Request Type". That got the custom field I wanted to show to show on the Create Issue screen. Waiting for confirmation from other team members to see if they can now see said custom field on the Create Issue screen.

[Ste Wright]

That could be the issue.

It should work from outside of that as well, but could be getting limited because you're setting the Request Type (rather than creating a non-Request Type issue).

Ste