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Jira Service Management
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I have created an automation rule that will send an email if attachments are attached to a subtask, the only issue is, it sends multiple identical emails to the TO user for each attachment that was a...
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Hello, we have one customer with multiple subordinate units. Each unit will be registered as a separate organization in JSM, and customers will see all tickets from their unit. How to configur...
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What can I do to stop this kind of mail? I've already sent this to https://www.atlassian.com/trust/report-abuse but nothing happened. Please someone help it's really anno...
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Hi all, I've looked thoroughly through the community but I couldn't find an answer specific to JSM. I'm currently trying to setup a Custom field Group picker. I've defined the default group to be ...
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Hello, my company is about to migrate from cloud to service managment and we would like to know if service managmet will have the same features (such as automation, SLAS...) as cloud. Thanks in adva...
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Hi Atlassian Team! I have been attempting an automation that links a Jira Service Desk Request Issue (Staff Expense Approval) to a Standard Issue Type (Staff Expenses). What we are...
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Hello, I have two emails currently set up to receive email requests. I want to use one of them to receive tickets from users and I want to link the other to receive automated tickets for HR request...
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Idk what this service is but I have no connection to it and I would like to stop receiving emails inviting me to join.
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Hello. I know the feature of migrating JSM Cloud to Cloud is still in development. I have been looking for a workaround which fits us. We only have 1 project in a Cloud instance, but a lot...
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Hello, We are using security levels so that each group of users can view specific issues. When adding a reporter (who is simply a user, not an agent) or a group of users (who are agents) to a...
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Support ends for my Workflow Essentials, Powerscripts and Zephyr add-ons on the 15th February. If I look to continue with them beyond this date (on Server edition) will they continue to work despite...
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Hi, We currently have 100 Atlassian Access licenses and using 98 of these. However, we have about 10 users who have access to other products such as Bitbucket, Trello that falls outside of our use b...
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how can I create and modify an HR employee board? how many use Jira as an HR employee performance management?
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We have 2 different SLAs, time to first response and time to resolution. The time of eachone depends on the severity but the due time of the time to resolution shift based on when we do the "take on...
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Hello, looking at potentially using Jira Service Management to replace Freshdesk. Can the platform handle incoming requests via email, slack etc.
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I often use Helpdesk And I set 'Single User' type field for some request. When I tried to use it, the field shows the list of Jira users. But some people can't see any people when ...
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Need help in finding the API documentation and examples to update the data from Service now to Jira
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Where can I find "The future of ITSM is agile" It is referred to on this page: https://www.atlassian.com/whitepapers/itil4 When I click "Downloads Report", nothing seems to happen. The con...
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When I open our backlog view I get an error saying I haven´t selected any issue, and I´m the owner and administrator of the project. I´ve experienced this for weeks now. Does anyone know what ...
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I am trying to use IIS URL redirect and rewrite to make some kind of a reverse proxy using a windows server. The application is as follows, I have a windows server deployed using IIS, and my server's...
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hi, i have a test organization setup last year for Jira Service Management that i cannot delete since i cannot remove products from it. i have another organization setup under the same login under At...
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Hi all, I got a requirements for cascading fields with 3 levels: Functional area -> Category -> Sub-category Sub-category value list is mapped to Category value list. And Category valu...
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I would like to read an xml attachment from an email, and then create a ticket from that xml file. we are able to do this using scriptrunner in DC, but that feature is not available in Cloud from the...
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How can we make it a requirement to add closing notes when closing a ticket? For example I want to make sure we are requiring techs to add internal notes when closing a ticket so we know wha...
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Hello, I have a user who is unable to comment on a ticket he submitted via JSM project. Permissions within project has this line item below: Service Project Customer - Portal Acce...
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| September 10, 2025 3:07 PM PDT |