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Community resources
Community resources
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Jira Service Management
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Which product supports automatic issue creation from e-mail sent by a client? In case of a manual update on an issue executed by a support team member the client should be automatically notifi...
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Hi i would like to know how can I resize my dashboard columns
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Hi all, We need to enable some Jira automation based on the reporter's grouping information. There are 3 grouping concepts in Jira -- Group, Organization and Team. Group and Organization seems...
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Hello, I'm trying to remove/hide all signatures from tickets but I can't find the option to hide it. Anyone can help me? Thanks. I have a paid version of Jira.
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I think I know the answer to this, but thought I would ask the community just in case. I have a Service project that was taken over by a new user and that new user wants a report on the proj...
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Hello, There are some scenarios where we need to escalate requests to other service desks. In those cases, we would complete some up-front investigation in service desk 1 and then create a separate ...
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I need to send a weekly report to my customer, i have created the filter but in the subscription am not able to add any customer or a specific single user. Is it possible to automate this using jira...
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Hi Team, I am planning to write Jira Service Management Certification - ACP 420 Please let me know, if you have any dumps [Question and Answers], PDF's or links to prepare for Certification. T...
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I'm working on automation to send notifications via slack for unassigned tickets. The default is {{#lookupIssues}} * {{key}} {{/}} which gives me the ticket number alone. I want to include the ...
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Summary captures the essence of it. We have a NOC which will be raising tickets to our system consisting on Summary and description fields completed only. Our requirement currently is to pull ...
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Hello, we are using Jira Service Management to get our customers to raise questions and incidents. Is there any posibility to add a template-text to the description field either during th...
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Hi, I'm fairly new to Jira but I was wondering if anyone can help me with this minor issue I have. Under Project Settings>Customer notifications>Request resolved I have a c...
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Hi folks, thanks in advance for any assistance... I'm trying to create a "front door" for a department that has multiple teams within it. Each team has it's own project in Jira. I'd like to use on...
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Hi, I have implemented Customer notifications template and after doing so images that are inserted in a comment comes through on the email as stretched. I am currently testing different scenarios b...
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Hi Team, Today, we created a form which is equivalent to excel, so we did that fully, but unable to make it perfect view for the customers who fill the form, viewers or the approver. The screen siz...
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Hello, I am attempting to create an automation that generates a number of sub-tasks equal to the amount of selected components. More specifically, there is a parent ticket in which the repor...
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Hello, We were hoping to fully migrate to Jira Cloud but I'm seriously starting to have second thoughts because clearly the support that we are paying just isn't there. I've had a support ticket op...
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I have created a list of approvers using a select list (single choice) to cater to our users using Slack which easy for our team to create a request and have limited choices on the approver's list.&n...
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Hello I'm trying to create two knowledge spaces within our Jira, i need one to be completely private where only registered employees can access and the other can be an open client friendly site wher...
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Hi Is there a way to send automatic reply to user when he/she is add comment (via email or via portal) to closed tickets? I answer to myself - yes it is possible. But I have problem, that user will ...
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Hello, I have the same question only that the automation must be done in the asset section of Jira Service Management and not in the automation section of the project. It is basically about a sim...
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Is it possible to have a single portal for both internal and external customers, where internal cust
Hey there, I've got a question about the JSM Help Center. Is it possible to have a single portal for both internal and external customers, where internal customers see one set of options and external...
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Hello, Looking for best practices, examples, or ideas from other organizations on ways to keep a project intake process and Epic (project) workflow simple and effective. I'll put our process below f...
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We use 3 custom fields on a same Issue Type(named Problem) but with different Request Types. Request Type: Micro > CustomField_1 Request Type: System > CustomField_2 Request Type: Infra...
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Is there a way to set the number of approvers from a specific group? I don't believe it's not possible 😅
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |