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Jira Service Management
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Hi All, We are about to Onboard a new customer onto our Managed Service. They have a worldwide presence and require 24x7 Service for all ticket priorities. Our setup at the moment is to provi...
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I am trying to make a rule that when an issue is created, if the custom field "email address" of that issue matches that field of an issue of type story in a separate project, the issues are linked. ...
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Is it possible to sync the custom field and "Raise this request on behalf of"? Custom field "Name of the user (customfield_11556)"
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Hi, we already use JSM Data center 4.20.21 and Proforma for Jira we would like the completed output from the Forms to be converted into a Confluence 7.13 pages, is this something that can be don...
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Every time we leave a comment to the reporter the ticket status changes from Waiting for Support to Waiting for Customer. I don't what the status to change.
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Hey there, I know this could be easier that I tough: I need to create an automation that when a user creates a new issue and he has an issue in status Closed/resolved: automatically l...
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I have enabled Language Support function and added Danish and Swedish while English being the primary language, so 3 languages total. I have also written translations for the CSAT question in both D...
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i am working on JSM and i create a project when user login with his/her user id,list of issue related to that user will be seen on screen,but can;t find any endpoint which get list of all issue,there...
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Hi, I have setup a JIRA Service desk platform where it creates a new ticket every time even if the subject of the Email is not changed. The scenario is - Step 1) a user (user1@gmail.com) sends a m...
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Does anyone know if there is a way of applying labels or tags to organisations in JSM? We would ideally like to tag each organisation with our customer code convention. Any help or sug...
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Hi, Currently I need to active/Deactivate user based on rest api. I am using User management rest api provided below, API(Active):https://api.atlassian.com/users/{acc_no}/manage/lifecycle/enable A...
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Hi, I'm not using Service Management in the intended way and would like some advice please. I have known customers who need to raise feature requests, but I don't have the budget to make them Jira ...
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Hi, Is it possible to put the status field in the form when creating an issue? I have seen that my status field is locked and is not added to any screen. I want to add it to the issue creation...
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Hi, Is it possible to put the status field in the form when creating an issue? I have seen that my status field is locked and is not added to any screen. I want to add it to the issue creation...
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Hi Team, I have a VIP Users group in JSM Datacenter, Regarding this i have a query on VIP users, When any of the VIP users are set as reporter while creating a ticket - the ticket priority should be...
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Can we make a field mandatory based on the value selected for other select list field after ticket c
Hi Everyone!! After ticket creation, I would like to make a field mandatory on Jira ticket based on the value selected for another custom field which is select list. For example: If Handling Team ...
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Hi, we have a need to remind team members that some ticket is hanging on for a long time and needs to be solved ASAP. So we would like to create a notification which is sent by mail to team members. ...
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Hi All! I have created a Jira automation to update a person, send him email when the tickets Warranty end date shows that the warranty will end withing 45 day. Currently the email only shows a list...
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how can i create comment by customer on "customer request" with api?
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Hey everyone! Do you know if there is a way to display linked tickets to the customer on the Jira portal?
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Some requests require approval, but in our service management ticket system, we are unable to send approval notifications. I have already enabled the approval required notification in custom notifica...
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Hi I am creating a flow in power automate to create a jira issue with Microsoft Forms response using Jira connector API. Currently Reporter filed in the Jira issue is showing who created Jira...
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i want to get request type icons(Avatars) from jira service desk in data center but i did not found any API to get jira service desk Avatars. can you please provide me API which gives me Avatars in j...
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i want to do some research on jira service desk data center to cloud migration, so may i know jira data center Avatars are migrating to cloud or not? there is two types of Avatars system defaults an...
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My team uses chat (configured on JSM) for raising support tickets. In this case, how can I configure the first response time SLA so that the timer starts when the requestor submits a request in the R...
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |