I'm having some issues with the custom rules for hiding email signatures and was wondering what the processing logic is on them
Rules to detect signatures
regards
thanks
thank you
Scenario
JSM receives a long email email thread which triggers more than one of the Custom Rules. From newest to oldest thanks>regards
Problem
JSM is detecting the email signature on 'Regards' not on 'thanks
Question
How is JSM prioritising multiple signature rules, as I would assume it would scan from top to bottom and process in that order, but that does not seem to be the case
Best I can tell it is either:
Can anyone confirm. I have read Hide email signatures from the issue view and portals | Jira Service Management Cloud | Atlassian Support but this doesn't clarify
Thanks in advance