How can I open up my service desk so customers do not have to log in?

[Laura McWilliams]

We have a service desk where customers can open tickets or access the knowledge base. The knowledge base is linked to a Confluence space that allows anonymous access. I understand that customers should have to log in to use the ticketing system. But they should not have to log in just to access the portal.

However, if you go directly to our portal, you can't even see anything until you log in. I have found a number of docs about this but I can't make head or tails of any of it. It's possible that I don't have enough administrator permissions to actually fix this problem. But it would be good to know where to even start.

[Laura McWilliams · Accepted solution]

I FINALLY FIGURED IT OUT!!!!

Then, do this:

Now, I can open a private browser tab and access the portal. NO LOGIN PROMPT!! Woo-hoo!

[Roee Aizman]

How do I install the service deck?

[Jack Brickey]

@Roee Aizman , this question is unrelated to the OP. Please consider posting a new question.

[Jack Brickey]

Hi @Laura McWilliams , what info would you need/want customer's to access without logging in? One option is to use the widget and embed into your company's webpage.

[Laura McWilliams]

I mainly want them to be able to access the Knowledge base. They currently already have access to all of the information already, but it's on Confluence and it looks pretty crummy. The knowledge base is a much cleaner presentation of the same info.

It would also be nice for them to be able to open tickets without logging in. It's already possible for them to do so via email, so why not let them do it directly on the portal anyways? based on some other posts i have found, it does seem to be possible.

I don't manage the company's web page, but I have already been thinking that we should integrate the support portal and the knowledge base with it, so I will definitely look into the widget, thanks.

[Roee Aizman]

Hey Guys

What is the way to configure my external customers in Jira service management?

I cannot see the customers at the left bar.

[Jack Brickey]

Hi @Roee Aizman , it may be that you have been upgraded to a newer version. Check under project settings. Feel free to share what you see.

[Roee Aizman]

Is it really fit to a ticketing system like Zendesk?

[Jack Brickey]

Hi @Roee Aizman , I think maybe we're going off track from this original post topic. It seems like you're doing an initial assessment of Jira service management? I recommend reviewing the product overview information on Atlassian's website to get basic information. From there I recommend setting up a free instance. It is extremely quick and very easy. Doing so will allow you to truly assess how the application meets your requirements. Also, the community is a great place to search for specific questions and if you don't find an answer, please do post a new question.