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Jira Service Management
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We have three departments with different customer groups for support. We currently use a ticket system, which is very old and is now to be replaced. The groups are: 1. managed mobility 2. enterpri...
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Hi, my client wants to have DueDates clustered and displayed within some sort of chart. Since there is noch general Bar-Chart (why the hell not?) I thought that the pie chart could do the trick. But...
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Bom dia, eu gostaria de saber se existe a possibilidade de redirecionar chamados que estão em processo de aguardando atendimento, ou até mesmo aguardando cliente automaticamente para resolver a segui...
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good morning, i made every step like the youtube video wich explains the migration, but i still get the "you need to be authorized by site admin" message, and i'm global admin in both acconts, i'll s...
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Hi Atlassian community, Hope you are doing well. I am using the WBS Jira gant chart software and the following error is ocurring while I am trying to export an excel file of the gant chart: ...
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Can Anyone Provide ACP-420 Jira Service Management Question and Answers For Certification
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Hello, Trying to figure out a way to make an automation triggered by a new issue created to check the summary to contains and be able to check for multiple word variations? Ex...
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SLA start time for an incident should be configurable based on creation timestamp of issue it was cloned from. USECASE : A new "Service Request" is created in Jira. When support team ...
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We have a project "Bug Tracker" of type "Jira Service Management" We have another project "Product Development" which is of type "Jira Software" The problem is we are not able to list the bugs, sug...
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In
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In service management can't see the client status and client reporter field in the ticket. Is there any setting to enable it?
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Hi all, since a few weeks there is the new option to add information's to Organizations and customers. We have now informations in there like customer dayrates which I would like to use in ticket...
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In JPD, issues are not visible to be linked from JIRA project under the 'delivery' tab for few proje
I am having a project in JIRA Product Discovery. When I go to the 'Delivery' tab and try to search for a project, it showing me the corresponding project from JIRA. But under this project, no issues ...
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The part that was working fine suddenly failed a month ago as shown in the email log of the service management. What should I do?
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When you create new SLAs, how do you view them? I don't see my custom SLAs in the tickets, I only see the default Time to First Response and Time to Resolution SLAs.
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How to customize the titles of the requests when they are created for the first time?
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I have admin role and I tried to create a behaviours in Script runner about If user select "High" or "Highest" priority, they required put Target end date on those ticket. However, after script enabl...
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Hello Good afternoon. Could someone help me with a question? I need to make an automation where it should only run when a user X makes this public comment. what would be the variable that brings t...
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I'm new here and not sure what I'm suppose to be doing
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My team currently uses Insight / Assets to manage our hardware inventory. We use a "Contact" field to assign assets to specific users as assets are deployed. We're looking to add the ability to query...
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I have no clue what this is or who invited me or why they invited me. I received an email saying “congratulations and welcome to Jira Services Management! To get started resolving requests for ...
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Which product supports automatic issue creation from e-mail sent by a client? In case of a manual update on an issue executed by a support team member the client should be automatically notifi...
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Hi i would like to know how can I resize my dashboard columns
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Hi all, We need to enable some Jira automation based on the reporter's grouping information. There are 3 grouping concepts in Jira -- Group, Organization and Team. Group and Organization seems...
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Hello, I'm trying to remove/hide all signatures from tickets but I can't find the option to hide it. Anyone can help me? Thanks. I have a paid version of Jira.
Atlassian Community Events
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| 35 | |
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| Subject | Author | Posted |
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| 29m ago | ||
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| yesterday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |