Community resources
Community resources
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Jira Service Management
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https://community.atlassian.com/t5/Automation-articles/Introducing-our-new-packaging-model-for-Jira-Cloud-Automation/ba-p/2446099 In today’s model, an automation rule that is configured to run in a ...
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I can't access JIRA/Confluence etc. after clearing cookies. After logging in, the page constantly refreshes.
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I received the below error after adding Jira Cloud to MS Teams. None of our tickets are loading. Error in the JQL Query: Expecting a field name but got 'order'. You must surround 'order' in quotatio...
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Hello , when my project 1 arrive to a In progress I create a task in project 2 automatically. When task is done from project 2 the status changed to under admin process in project 1 and...
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Hi, Two questions regarding linked objects in JSM Assets: 1. Why do inbound references show as duplicate? For example, Optimus UAV's in the screen shots below show as the actual quantity in parenth...
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I would like to know if there's a way to create make a group of work orders to reopen on a semester/yearly basis. My goal is to have orders that are complete/closed changed to open/reopen at a speci...
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Hi! When I am in request types, creating and adding fields for the request, I want to have a new field which is a paragraph type and add it into the Context fields Part of fields. I w...
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we want to use the email option from the issues. However, we would like the email subject to be optimized. Can you always add the same subject?
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How to import the attachments via csv files in Jira
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Even after correctly configuring the SNMP connection in the Discovery tool, it consistently fails to establish an SNMP connection to iDRAC9, displaying the error message, "IP Address is reachable but...
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Hi All I hope you have some insight on my next question. I have my Jira and Teams integrated to a channel - works well. But can you link a Jira ticket to a specific individual on teams. Scenario:...
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Given that my company have two JIRA projects, Project A (Incident) and Project B (Improvement). I have created an issue to report an incident in Project A for example; INC-001 and we also repor...
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Due to security aspects, in one project I do not want to allow users to add request participants. The participants will be added programmatically depending on other fields. I would like to hide the ...
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I am using a free standard version of Jira Service Management, and I have setup a Service Desk Project and teams with alert, escalation policies, and on-call schedules in Opsgenie. Opsgenie an...
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Hello, We have an anonymous portal, is it possible to allow attachments to be added without logging in? Either through addon, or changing some settings? I cannot seem to find an...
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We operate a ServiceDesk across all teams (IT, Marketing, etc.) for our in-house customers using Jira Service Management. Some of these teams do not work with Jira but with Asana, but still want to b...
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Hi Guys, I am trying to contact Altaian and it is proving quite challenging. I cant find a phone number or email address. I am filling in this form: https://www.atlassian.com/company/co...
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I would like to evaluate Jira Service Management to determine is it fits my needs. As part of this I need a product evaluation completed. How can I get someone to complete this? With all other produ...
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Hello everyone! Hope you all of you doing great! I dealing with a problem and hope someone can help me I used JBCF:Message field and I wrote a jQuery script for it and it tota...
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I want to send an email to issue assignee using automation. I'm looking for any documentation that would help, but most of them are using cloud. I'm looking how to get an assignee email from issue.&n...
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Hi, I want to add all new users in jira-servicemanagement-customers. is there any way to automate this process?
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I hope to be able to change the email subject so that different types of notifications can be differentiated from the subject itself.
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Hi Everyone! Need help on something. is there a way to show the Running time on a custom field? Management wants to show the running time in the customfield. Note: SLA is currently turned off as per...
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Hi all, I created a custom field (Functional area) for our incident and SR issue types. Under the Project settings > Request types > Request form, I can add the Functional area field. But in t...
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We have migrated all of our teams from various ticketing systems to JSM. For internal folks who are coming to the JSM portal to enter tickets if the team name they are looking for is alphabetic...
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Atlassian Community Events
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| Subject | Author | Posted |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 11, 2025 4:42 AM PDT |