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Jira Service Management
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Hi All, We have a set automation for the project which say that: If the Field has a specific value than every time the other value ( called State) is changing - duplicate tickets and lin...
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Hi All, I connected existing emails with unread emails to JSM I created. It seems the jsm is only processing new emails and not old unread emails. I follow this guide to try: https://confluence.a...
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Best read to understand if and how we can move projects and workflows, all related to Jira projectrs from one activeJira to another active Jira ( inside the company). We wasnt to know if there ...
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Need help to create HTML for sending in the email notification /organizing tasks fields into a table
Hi All, have a created an automation to update a peros by ermail about the tickets which warranty will expire in 45 days. when this email notification is sent , I wan t it to send a pers...
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Hey, When a customer reopens a closed ticket, the default popup window prompts them to provide comments or additional information about the reason for reopening. Is this popup window support adding...
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Hello You want to have service desk agents receive all cases and a technical support agent that attends only the tickets that are assigned to them according to the group to which they belong and can...
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Hi, I've created an automation that helps me to update the 'Component' field on child issues if it's changed on the parent one. But it works only in 2 levels of hierarchy. Parent |---Child ...
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I have a JSM Cloud Team-managed project. I have a request type with a form linked to it, so my customers create issues via the Portal by filling in the form. Our workflow is that after the for...
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All actions of issues hit by JQL queries in schedule automation cannot be processed. However, if you run it again, the actions of the issues that were not processed will be processed, and as a result...
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Hi, We're working with a new team in Gladly and for whatever reason when we do a first response on our tickets the SLA isn't being fulfilled - what are the reasons as to why this would happe...
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Hello How can I enable the incident security level? Kind regards
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I have the portal set up to show knowledge base articles for our users. How do I remove restricted, or even deleted, Confluence pages from showing as a suggested page for our users? If the page has b...
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Hi, I'm wondering if it's possible to have different forms only show based on an affected service. I've seen with 1 form, you can conditionally show based on input however it is not supported with th...
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Using the free version of Jira Service Manager and looking in user access settings under approved domains I see the one from my company and I also see any-domain. I didnt add that and I cant se...
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Hi, I need to Active/ Deactivate user in Jira through Rest API for Jira Cloud. Is it possible to do ??
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Is it possible to use automation to create a sub-task if “yes, Desktop” is selected on a form and th
Hello We are creating a Resource Request form. Is it possible to use automation to create a sub-task if “yes, Desktop” is selected on a form and then ad that selection entry to sub-tas...
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Hello, I use Jira ticketing platform at my Employer in my daily work. And I have a question regarding the notifications: I know that JIRA is sending email notifications but I think it would save a ...
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Hi, I am a system admin in Jira, but I cannot archive the components, as I don't have this option visible Do you know why? thank you for any advice,&n...
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Any way to email an agenda to agents and customers in the morning with a list of tickets due that day and then a digest at the end of the day to give updates on the what was done and May still be pen...
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Hello, I don't find the right manual in the internet and I'm tired of trying trial and error. Which role or what permission is needed for a standard user to choose other users for the field Approve...
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Hi all, I got following setup: In JIra > System > Incoming mail I added account for the Incoming mail server. A Mail Handler has been setup to collect mails: The Import from the sub...
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Greetings community! There is a need for an additional "Sprint goal met?" field on the sprint close screen. This field is necessary for building statistics on solved tasks. The retrospective option ...
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Hi All, How to create a bar chart, with x-axis is number of days issues not resolved i.e one day not resolved, 2 days not resolved, 3 days not resolved y-axis is no of issues Thanks, Alex
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What options are there around AI & Chatbot capabilities to work with JIRA and M365 ? looking at what efficiencies can be made on the SD with this kind of technology add in I am loo...
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Hi, I am using Knowledge base articles for presenting how-to and troubleshooting articles to customers. However, many widgets (macros) on Confluence are not presented to customers, like Recently up...
Atlassian Community Events
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| June 18, 2025 4:57 PM PDT |