i am working on JSM ,where i have two groups users(as user agent) and customers(customer can visit help center and submit help request),iam creating app ,'test_app',and set all scopes and permissions...
Dears, I created automation rule to create two subtask to change and another rule to transit the change once the subtasks is closed. now I want to change this to create third subtask once the other...
I hope this message finds you well. I wanted to propose a new feature that could greatly improve the usability and management of assets within our development environment, particularly when dealing w...
Anyone can help me, why in the Resolved Tickets the time to resolution can't showing the exactly time rather than showing 0?
Hello, Is there a way to insert the “Period repetition time” in now.plusMonths(3) , something like now.plusMonths(customfieldXXXXX) ? Where c ustomfieldXXXXX is a number field (li...
We are going live soon with our new Service Desk portal and want to make sure our customers have a smooth experience logging in and raising tickets. We have set up an Azure AD group which customers w...
Hi Jira community, Hope you can help me. I have looked around and I don't see my problem listed anywhere. Sometimes, our SLA does not register the 'first responses'/comment IT su...
Hi, is it possible to duplicate or mass update SLA ? I setup a SLA in one projet and I want this SLA to be sthe default SLA for all projects. thanks for you support
Hello, Grateful to help me how to add the validator on a post function which will accept email address which contain @google.com Thanks, Swarna
Hi Atalassian Expert, I have an issue, I can't find time to resolution in my tickets list for the tickets that already resolve. But U can see the time to first responses. Anyone can help me to show ...
Currently we have the Canned Responses Pro Templates for Jira from Appfire installed. I would like to switch to native canned responses to stop the subscription but am having difficulty working out w...
Hi Team, Can we integrate Jira cloud (JSM) with Microsoft BING. If yes, could you please help us with the process and support documentation. Much appreciate your support. Tha...
Hello togehter, We are using customer from Assets management - and also a customfield "customer" on all create issue screens. I want to copy the customer name from the customfield to the system fiel...
I want to use the Assets confluence plug-in to allow any employee with confluence access to view data rendered by the plug-.in, but not to edit the plug-in on a page. Only JIRA users with Service man...
Hello People, I am a relative newcomer to Jira Service Management and I have set up a Customer Help Desk in JSM which is now live and working well. I would really appreciate some Automation guidanc...
I've recently been added to a space on Confluence and I've been receiving email notifications for every change that's being made to every page within that space. Is there a way for me to turn off the...
hello jira community!!! I have several Jira instance projects and I would like to create a default email (Suporte@suport.com) to serve these customers. Example: When the "project A" customer ope...
Hi team, I've got an automation that takes an email account from a short text field and attempts to add the user account associated with that email to a user-lookup field which is later referenced...
I am currently working on migrating all of our historical data from HappyFox into JSM. I am getting the data from HappyFox via the API. I wanted to ask the community the best way to do this import. T...
I saw this: https://community.atlassian.com/t5/Jira-articles/Unlock-the-power-of-search-with-the-new-JQL-editor/ba-p/1750670 from a couple years ago and realized that this is not enabled in my i...
My intake portal is set up to create a landing/staging ticket (PATH), then it auto clones to a department or two depending on the selection. The landing/staging ticket (PATH) has fields that I...
Is there a Default Request Type for a Service Desk? Regardless of what text I search, one request type, Service Desk Enhancement, almost comes up in the results. It's almost as if a default was set s...
We used "Issue Templates for Jira Cloud" to build a template for the creation of an epic in a service project. The template then creates multiple child issues and service requests. These requests are...
I have created a new template with the available issues but. how asigned this new template for default in jira service management?
We are trying to pull JSM Assets Cloud data into Power BI and not having success. We haven't gotten a Power BI Load process to complete. We have 7 Object Types (tables), the highest nbr ...
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