Community resources
Community resources
Community resources
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Jira Service Management
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How do I get the payment link for a driver who paid a commission that is yet to reflect in his balance? The link to Confluence is quite confusing and I'm new here, please.
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I tried this API to get the status transition of the issue https://{{domain}}.atlassian.net//rest/servicedeskapi/request/{{issueId}}/status But I got 403 error code.
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When a customer is logged into the portal, and they try to view their own profile, they are redirected to the portal Help Centre landing page. The url displayed is <base url>/servicedesk/custo...
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We are currently having issues connecting PowerAutomate to our Jira Service Management projects, when we connect using the API there is no options to select for Jira Instance, When we input the addre...
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Hi All, I have created a new webhook. I want it to be triggered only when a reporter chooses apecific category in the field and when the ticket is approved (comes to status WORK IN PROGRESS). ...
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We're wanting to print tickets that match certain request types automatically or even print different types to different printers. Is this possible with anything built in or even with any...
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As a Product Manager for a company that creates add-ons for JIRA, I am keen to understand who in your organization is in charge of JIRA administration (The role of this person and other responsibilit...
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I am not able to connect remote desktop. attached the image having issies
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Hello, we use Jira Service Desk Cloud. We have created a customer portal and display a list of components to customers. The components correspond to products we sell. Since not all customers use all...
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I have some projects and now I'm giving my link (url) to clients, I configured it so that when clients access it for the first time, they don't have permission to any project. The question is, now...
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How can I find SEN number of my Jira account
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A user that is memeber of the project is sending service requests but they are not appearing in the unallocated queue or bouncing back. Where is the log so I can see the mail arriving and any errors...
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Hello, I have an issue in Restricting Priority Field in Jira and only few users should be able to change the priority. How can I do it ? can someone help me here.
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Hi! We're having an issue with Jira projects notifications. All admin rols are receiving multiple notifications through email for every change on every ticket for every project. This is somet...
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Hi All, I'm trying to find a specific comment that has a number in the comment text. I have used the below, and it works fine, but the problem it retrieves all the matching text comments, what I wan...
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Can we move move ticket when created based on the domain or organizaton?
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Hi all, we are currently discussing about the setup of change management and I'm interested in your opinions. We are using Jira Service Management (Helpdesk, mainly for Service requests and i...
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Hello, In my JIRA service Management JIRA tickets when created getting assign to Project lead, I want to remove that and keep ticket in unassigned status to do it Manually. Please suggest se...
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Hello, In my JIRA service Management JIRA tickets when created getting assign to Project lead, I want to remove that and keep ticket in unassigned status to do it Manually. Please suggest se...
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Hi, we use rest api 3 to update some custom fields on issues. Sometimes, we see in the issue history that the API user has changed the assignee too, but out API call doesn't send assignee fields (w...
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Hi there, in order to get the lead of a component used in an issue, i managed to build a manual test automation that sends a web request following this guide Automation for Jira - Send web request ...
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Hello everyone, Today turned up issue with App "Personal checklist" All templates turned up description in open HTML Code - please see screenshot in attachment Also i can say that this issue touch...
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Hey 👋 for some use cases, we need to have the creator of an issue beside the reporter information. I added the field to the request type view in the context section, but it is not shown at all on ...
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We have an old automation, it needs to be transferred to the new automation, but I can't find it. What happens in the background is the following: Ticket is cloned to the support board where our deve...
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