Community resources
Community resources
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Jira Service Management
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Hi all I've been able to connect Jira to PagerDuty, somewhat, but on the PagerDuty config I can't get it to display any of the Projects from Jira. It does display the correct subdomain for ou...
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Hopefully I'll be able to explain this clearly! Original setup In our business, we have two support teams. Due to legacy issues and business merges, there are two email addresses active fo...
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Hi, I would like to ask for advice on setting up our projects. We provide several different services in the ITSM area, our customers can choose from different services according to their needs. (we ...
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Hi I'm the JSM Premium user and I can see there's the 'Asset and configuration management' feature support when I use JSM Premium https://www.atlassian.com/software/jira/service-management...
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Hello there, I created a custom field "Group Picker (multiple groups)". So I can assigned a group on different tickets. In a generic filter, I would like to see all the tickets assigned to ...
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Hello all, with our Confluence Data Center instance we are on Version 8.5.1 but now have the problem that our page properties reports don't show the way i they should. The first row of our page pro...
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Hello Team, Is there any possible way to "Update Affected version" from one project to another project in JSM data center automatically. Example: Legacy automation etc. Thanks
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How can we get more information about the version control of JIRA- and Confluence-clouds? As far as I have understood, the development of the clouds is based on some kind of scrumban processes? Espec...
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Hello Gurus, Reference types in Assets are used when linking Assets objects together. Reference types really only serve an informational purpose (out of the box). Is it possible to name references...
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We are currently moving from ServiceNow to Jira Service Management. I am struggling to find out how to create team members in a support group. The idea being that when you select the support team th...
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Hi folks, Two JSM questions about customer Organizations: 1. We have a customer in an organization. The organization is in the "Organization" field on an issue. The customer cannot access t...
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Hi, I am trying to see if external people can create a ticket in JIRA by using external domain email address (such as @Gamil.com or @Roy Myers.com, etc) So right now when an employee with comp...
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Hello Community! I need your help :) I'm trying to set up an automation that performs the following logic: I have a field named Closed Date/Time that is filled in when closing a change via postFun...
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Hey, guys! I'm working on an automation that creates an item in another project, I'm trying to configure some important fields to be filled in in the automation but the "assignee" field doesn't appe...
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Hi! I need change the default massage send to the customer when a ticket closed. Where is the option. We have migrated in cloud version last Friday. I am a super administrateur. Here is our IP for ou...
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Hello, we've been conducting implementation testing for an extended duration. We're utilizing the free plan, which accommodates up to 3 users. However, we've encountered a problem with generating Pro...
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I am working on our external customer comms and would like to know what others have found beneficial from a Customer Perspective... not we as a customer, but the people we service? Thanks! Sa...
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Hi, I want to find all Bug and Change Request issues that will breach within 30 minutes of SLA. I wrote the following query: Project = X AND "Bug" <= remaining(30m) OR "Change ...
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I am desperately trying to find some channel or partner contact within Atlassian. We are a 2.1 billion dollar solution provider and integrator. We are in love with the products and we wish to positio...
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Hi, What is the api call to get all the issues from Jira Service Desk Management, I have multiple Projects in Service Management so the API call should be project wise. I have tried the que...
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Hello, I have just started using JSM and am in the process of converting the old request templates from our current system into JSM. i was wondering is there is a way to create some agent only reques...
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Hola ¿Existe la manera de realizar buscadas avanzadas por medio de un campo Text Field (multi-line)?
Hola. Espero que se encuentren muy bien, ¿Existe alguna manera de realizar buscadas avanzadas por medio de un campo personalizado de tipo Text Field (multi-line)?
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I am working to create some filters for some of our larger customers that have multiple organizations that use JSM but do not live under one organization. When I filter down to project, status and on...
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We have a request from a segment of our project group within our company to integrate Jira Cloud with MS Teams. Since I am new to the Admin role in Jira, I have a few questions: Can this be “...
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Currently I'm trying to create an automated email that provides information overview regarding open issues. I've created a {{lookupIssue}} to filter the tickets. The lookup filter works and im able t...
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Atlassian Community Events
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| September 9, 2025 11:40 AM PDT | ||
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| July 11, 2025 4:42 AM PDT |