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Jira Service Management
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Hi team, I've got an automation that takes an email account from a short text field and attempts to add the user account associated with that email to a user-lookup field which is later referenced...
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I am currently working on migrating all of our historical data from HappyFox into JSM. I am getting the data from HappyFox via the API. I wanted to ask the community the best way to do this import. T...
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I saw this: https://community.atlassian.com/t5/Jira-articles/Unlock-the-power-of-search-with-the-new-JQL-editor/ba-p/1750670 from a couple years ago and realized that this is not enabled in my i...
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My intake portal is set up to create a landing/staging ticket (PATH), then it auto clones to a department or two depending on the selection. The landing/staging ticket (PATH) has fields that I...
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Is there a Default Request Type for a Service Desk? Regardless of what text I search, one request type, Service Desk Enhancement, almost comes up in the results. It's almost as if a default was set s...
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We used "Issue Templates for Jira Cloud" to build a template for the creation of an epic in a service project. The template then creates multiple child issues and service requests. These requests are...
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I have created a new template with the available issues but. how asigned this new template for default in jira service management?
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We are trying to pull JSM Assets Cloud data into Power BI and not having success. We haven't gotten a Power BI Load process to complete. We have 7 Object Types (tables), the highest nbr ...
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Hi there, I would like to use Canned Responses plus Info (Error/Warning/etc.) Panels. When I answer a customer manually, I am able to insert info panels using the editor. However, w...
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We have a requirement to enable email authentication for external users (portal users), as when they leave the organisation , 1.The portal users should not be able to login to the JSM anymore ...
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Hi All, I have a scripted behaviour for a single select field that limits the options if a person is in a certain AD group. which works great. However, the field we use needs to change from a single...
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I created 3 queues in a project and I want to limit access to each queue for specific group ou user. I don't see where can I assign user or group to specific queue. Is there a way to do that? ...
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I can't see the Custom Chart option anywhere in the dashboard. Not as one of the gadgets nor anywhere else. I'm actually trying to create an open vs closed chart, but I have the issue of seein...
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We have a free portal (it is not necessary to access with a username/password to create issues) and we would like to be able to show a capcha to prevent a boot from creating issues and carrying out a...
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Hi Is there any way to display on customer portal in JSM all assigned assets from Insight to the user? I want to create the page where every user in org will be able to check what assets ...
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Hello, I saw already a similar question (Solved: How to append email content to an existing ticket ... (atlassian.com)). But the Issue Key seems to work only for Emailed Requests as I experienced so...
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Hi, I can't add some users to be creators. I see a different view than what's presented on this page and the option that I used for other users is disabled for this user (who's a site ad...
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Hello Everyone in the Atlassian Community! Recently, I have noticed that many of us are looking for various add-ons for Jira to facilitate and streamline our work. Naturally, this need arises from b...
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Hello! Is there a way to work around the issue of sharing sub-tasks with individuals who are not part of my Service Desk project? I've set up an automation that generates new sub-tasks for specific...
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Hello there. When I attach multiple files (images) to any issue, I cannot cycle through them. I have to close the currently opened image and then open the next one. There used to be a white Arrow (...
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We are on the standard pricing model and we are stuck at a max of 50 agents which are all in use, we have 3 new starters that require and Agent license. I am confused as we should be able to have ...
277 views 1 0 Deleted user August 7, 2023 -
I need help regarding creating SLA, my requirement is to set the overdue sla based on the due date assigned to the issue, for example i created an issue today and the due date is 10th in that case my...
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Is there any way I could get the "logged in user" (from rule trigger) and set it as attribute in object schema automation? The goal is to automatically set a "creator" attribute when creating an...
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Hi Team, Today, we created a form which is equivalent to excel, so we did that fully, but unable to make it perfect view for the customers who fill the form, viewers or the approver. The screen siz...
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Hi ! I'm trying to try using Jira Service Management to sort and track user requests. Tasks are created based on incoming mail. If users select "reply to message" in the mail, then jira does not re...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |