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Jira Service Management
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i am working on JSM ,where i have two groups users(as user agent) and customers(customer can visit help center and submit help request),iam creating app ,'test_app',and set all scopes and permissions...
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Dears, I created automation rule to create two subtask to change and another rule to transit the change once the subtasks is closed. now I want to change this to create third subtask once the other...
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I hope this message finds you well. I wanted to propose a new feature that could greatly improve the usability and management of assets within our development environment, particularly when dealing w...
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Anyone can help me, why in the Resolved Tickets the time to resolution can't showing the exactly time rather than showing 0?
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Hello, Is there a way to insert the “Period repetition time” in now.plusMonths(3) , something like now.plusMonths(customfieldXXXXX) ? Where c ustomfieldXXXXX is a number field (li...
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We are going live soon with our new Service Desk portal and want to make sure our customers have a smooth experience logging in and raising tickets. We have set up an Azure AD group which customers w...
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Hi Jira community, Hope you can help me. I have looked around and I don't see my problem listed anywhere. Sometimes, our SLA does not register the 'first responses'/comment IT su...
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Hi, is it possible to duplicate or mass update SLA ? I setup a SLA in one projet and I want this SLA to be sthe default SLA for all projects. thanks for you support
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Hello, Grateful to help me how to add the validator on a post function which will accept email address which contain @google.com Thanks, Swarna
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Hi Atalassian Expert, I have an issue, I can't find time to resolution in my tickets list for the tickets that already resolve. But U can see the time to first responses. Anyone can help me to show ...
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Currently we have the Canned Responses Pro Templates for Jira from Appfire installed. I would like to switch to native canned responses to stop the subscription but am having difficulty working out w...
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Hi Team, Can we integrate Jira cloud (JSM) with Microsoft BING. If yes, could you please help us with the process and support documentation. Much appreciate your support. Tha...
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Hello togehter, We are using customer from Assets management - and also a customfield "customer" on all create issue screens. I want to copy the customer name from the customfield to the system fiel...
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I want to use the Assets confluence plug-in to allow any employee with confluence access to view data rendered by the plug-.in, but not to edit the plug-in on a page. Only JIRA users with Service man...
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Hello People, I am a relative newcomer to Jira Service Management and I have set up a Customer Help Desk in JSM which is now live and working well. I would really appreciate some Automation guidanc...
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I've recently been added to a space on Confluence and I've been receiving email notifications for every change that's being made to every page within that space. Is there a way for me to turn off the...
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hello jira community!!! I have several Jira instance projects and I would like to create a default email (Suporte@suport.com) to serve these customers. Example: When the "project A" customer ope...
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Hi team, I've got an automation that takes an email account from a short text field and attempts to add the user account associated with that email to a user-lookup field which is later referenced...
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I am currently working on migrating all of our historical data from HappyFox into JSM. I am getting the data from HappyFox via the API. I wanted to ask the community the best way to do this import. T...
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I saw this: https://community.atlassian.com/t5/Jira-articles/Unlock-the-power-of-search-with-the-new-JQL-editor/ba-p/1750670 from a couple years ago and realized that this is not enabled in my i...
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My intake portal is set up to create a landing/staging ticket (PATH), then it auto clones to a department or two depending on the selection. The landing/staging ticket (PATH) has fields that I...
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Is there a Default Request Type for a Service Desk? Regardless of what text I search, one request type, Service Desk Enhancement, almost comes up in the results. It's almost as if a default was set s...
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We used "Issue Templates for Jira Cloud" to build a template for the creation of an epic in a service project. The template then creates multiple child issues and service requests. These requests are...
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I have created a new template with the available issues but. how asigned this new template for default in jira service management?
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We are trying to pull JSM Assets Cloud data into Power BI and not having success. We haven't gotten a Power BI Load process to complete. We have 7 Object Types (tables), the highest nbr ...
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