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Jira Service Management
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Dear community, I have a question about JSM Do you know if it's possible to implement a YES or NO button in the "Resolved" notification? And when the user selects YES, the "Resolved" status changes...
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Hi togheter, We want to hide the "click to add comment" option in the UI? Is there a way to do this, via JavaScript for example? Best regards DG
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I want to create a rule for when the issues is created and the Affected customer is filled out it auto populates the Organizations. How would I do this. Thank You
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We are wanting to link updates to a Jira board ticket to our Service Management ticket. In the example, we have a standard user (Bob) raising a ticket that requires a system change. The Tech on the ...
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Please I need help on how to set up the deployment frequency report in Jira. Most especially connecting your source code management and ci/cd tools.
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How can I set up Jira hubspot Integration for customers without allowing them have access to my internal Jira page/account?
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Hi, When I go to customer notifications, (as admin) I do not have option for enable/disable the customer notifications default rules. Some of them are disable like the one in the below imag...
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I have a weekly reminder email sent out via Automation and want to return the name of the IT assignee which is a custom field I've added. The field type is: User Picker (single user) In Jira S...
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Could anyone help me troubleshoot the Jira automation error when using JSON to update a custom multi user picker field? Destination field: "Code reviewers" - a custom multi user picker field S...
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Hello, We have 2 service management projects. Currently, when an issue/task in submitted in project a, we use some automation to also creation an issue/task in project b. What we are trying to do or...
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And I use Jira 'Groups' feature actively. There are a lot of groups such as 'A group', 'B group' and 'C group' I created a JSM project and had to manage the customer and especially its orga...
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We've encountered some issue that 1 to 3 user experienced an issue, but upon checking the automation(Auto complete) is working properly for most of our users.
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I am being spammed by atlassian offering me access to jira service management. I unsub'd on atlassian website from everything but trello related emails because I only use trello. I'm receivi...
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I'm trying to create a method in C# to add an attachment to an issue, and I'm getting the error `System.Exception: Error adding attachment: UnsupportedMediaType`. This is my code. public...
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I am trying to add approvers for one of the transitions in the workflow, but if, in one project I have it set and I see Approval step (option to add it) to the transition in the current project I don...
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Hello all, I'm already an admin in the project and I added a new requests type and I called it "Complaint Type" But the view for me as admin is different than what appears to the customer. I n...
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Hello dears, I'm using the free plan service desk, Can I move an organization from service desk project A to service desk project b? Also, if I delete an organization/ or user in the organi...
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Hi All! I've created an automation email that is sent out with the list of lookup issues. {{#lookupIssues}} {{url}} {{summary}}: {{Site Name}} {{Warranty End Date}} {{/}} I want...
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Hi, I'm trying to setup the services in my new Service Desk. I can see that the Services can be linked to Opsgenie, which comes very helpful, however the management/customization of these services ...
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I want to copy a specific detail from the description field of my jira ticket to another field using jira automation. Is it possible to create an automation that is able to copy specific details/valu...
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Hi All! I just discovered that my Jira Cloud site has two fields labeled "Time to resolution." Jira Service Management created both. No other SLA fields appear to be duplicated. Please ...
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I am trying to create an automation rule that is scheduled to run every day an add a comment to issues that ware created 10 business days ago. This does not seem to be possible using a JQL filter (I ...
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I'm curious to know what the timeline is on getting the Virtual Assistant incorporated to the JSM Portal and/or Microsoft Teams.
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Buenas tardes, estoy teniendo un inconveniente con con un proyecto que estoy configurando y esperaba tener el apoyo de la comunidad. Puedo poner de ejemplo lo siguiente: Tengo un proyecto y ...
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Hello, my team has a need to record last communication - either the most recently opened ticket or most recently responded to ticket - per customer Organization. I currently have a customizatio...
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