A pop-up survey could appear while you're here --curious what it's for? Click here to learn more!
×Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello Atlassian and community, I am looking into use cases for Google Duet and I had an idea for automation on certain task with Duet in regards to ticket handling and being compliant with S...
-
I have setup the incoming mail and I am able to receive email requests into my queue. Is there a way to auto assign the issue type via a field in the incoming mail? I have seen that you can set all i...
-
I got an object Host which is referenced in another object Lendings. Within my request form I pick the host as AssetHost. What I'd like to do is to lookUp the Lendings object based on the Asset att...
-
We are trying to automate the approval of tickets coming with a subject line SecurityHub . We have created a rule but it doesn't execute on ticket creation.
-
Bom dia, temos uma licença do jira service desk 4.1.0 e está funcionando. e criamos um outro servidor com mais memoria. e a duvida e se podemos utilizar a mesma "serial key" (foto em anexo)...
-
Hello everyone, A client of our has asked us whether we can handle Asset and Contract Management processes while using JSM Cloud on standard subscription, just like it covers the incident management...
-
Hi All, Got a weird one here, So sometimes when our users reply to our tickets with our "designated" email in the reply and it will go into the ticket that was generated first,&...
-
Buenas tardes, Pido ayuda a la comunidad Atlassian en relación a Jira Service Management y la creación de issues mediante una entrada de correo electrónico: Tengo un buzón de correo Exchan...
-
Dear Experts, For privacy and trade secret reasons, we are required to remove certain attachments in closed tickets after they have been completed. Is there a way in Jira Service Management to disp...
-
i, Something happened and somehow filter settings changed. I always clicked on [more] button in my created dashboard: And JQL filter always was entered auto: And even I try to enter manua...
-
I find a way to export JSON file(to use Webhook )but I need a csv file by automation.Has anyone done this?
-
Dear Experts, We are using JSM server version and Email this Issue mail handler to create tickets in JIRA system. When user sends email to our JSM some tickets got created without attachment, not al...
-
Hi Everyone, I tried to start a scrum in team managed business project but I cant able to do that, can anyone help me in this part. screen shots are attached below for reference
-
My app which I want to integrate in JIRA must be loaded all time because it is a phone app. I make some test with different locations like user profile menu. But the app is only loaded when the user...
-
Hi Team, Actually we have a new issue forming up and tried some solutions, buts not getting success. Problem: We have created a Project in JSM and created some request types for Customer Por...
-
Hi all, I know admin and service desk agents can create their own individual canned responses. But is it possible to create a canned responses and assign/share it to members of user group? Than...
-
Hi everyone, I have one issue type with two Request types connected to it. This is working great, but there is one field where if its using a certain request type its pretty obvious what its going to...
-
Hi, Context: I use JSM for our internal staff. Everyone has the same domain. I use Azure AD as the Identity Provider. All users are managed through Azure AD. All users information are synced fro...
-
Hi there, I have put a security level in that when a field is changed the level is set to that to lock a ticket down. When setting up the security I clicked 'None' for the default. Now I notice th...
-
We use Jira Service Management as a basic help desk for our staff, we have two users, who can sign in, are in all the correct groups as every other user and can create new requests just fine. Each re...
-
Is there a limit of customer accounts we can create?
-
I want to know if there is any type of way that you could embed a link inside of the Jira widget that would allow customers internal and external to be redirected to the customer portal? I just want ...
-
Hello, The owner of our Jira account is no longer with our company. When project changes, SLA changes and updates happen, the email that notifies our project is still linked to this ex...
-
I am building a queue to help triage our countless emails from our email defender system. When the system sends the message The sender and subject are always the same. I h...
-
Are there stock template for AP and/or AR teams in JSM or JWM? I thought I saw some a while back but now I'm not seeing them?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 28 | |
| 7 | |
| 7 | |
| 6 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |