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Jira Service Management
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What options are there around AI & Chatbot capabilities to work with JIRA and M365 ? looking at what efficiencies can be made on the SD with this kind of technology add in I am loo...
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Hi, I am using Knowledge base articles for presenting how-to and troubleshooting articles to customers. However, many widgets (macros) on Confluence are not presented to customers, like Recently up...
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I am setting up automation notifications and I want to include the name of the assignee as part of the body of the email. I can successfully add their name using the {{issue.assignee.displayNam...
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Hi there - We have a big problem with email signatures that contain embedded images and make JSM tix almost impossible to read. I know Atlassian has simply said no fix and there’s a lot of fuming, bu...
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I have 2 SLAs but they don't show in my issue view even though I've added the field in the issue view. Any way to configure this to show one, or both?
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I want to create a Customer profile in Jira to manage and track all tickets from the same customers. But I found there are very limited functions we can do from Customer under Channels and Peoples. W...
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...ortalKey": "mysd", "canAdministerJira": true, "canAdministerProject": true, "emailConfigured": true, "outgoingMailConfigured": true, "isPublicSignupEnabled": true, "canTurnOnOff": true, "a...
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I am in the Customers page under the Channels & People. The users' Open requests and Closed requests have discrepancy. See the highlights in the picture below. Under ES, 1 o...
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Hello, We have a Slack workflow whereby a form is filled out which creates a Jira ticket once posted. Currently, the Reporter is automatically being listed as the project owner. It does not a...
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This is like an "Add Another" function. In this scenario, user is requesting multiple tracking links. The form for a single tracking link has many conditional fields to complete. If the user wants to...
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Hey all, I am trying to send out a custom email via automation using the email address that is attached to an Asset. For example the field is Request For - this is an Asset field that has a user ...
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I'm trying to figure out how to change their current account (jsmith@company.com) to their new name and email (jjones@company.com) without losing their historical issue submissions. ...
508 views 4 1 Deleted user July 20, 2023 -
Hi, One of my customer (louis.duret@mc2i.fr) doesn't receive email notifications from Jira Service Management. Do you have an idea why ? Thank you, Paul
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...ttachment does not seem to be public. Customers can not see the attachment from the customer portal. My questions is how can I make this POST call and make the attachment publicly visible?
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Hello Everyone. I am trying to create an automation which, when 2 approvers approve an issue, then it automatically makes a transition to a new status based off that and adds a comment automatically...
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I am setting up my first Advanced Roadmap via Plans. I have added two projects as issue sources and then assigned those sources for the teams I am including in this view. Each of those teams works in...
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Does anyone have a JQL query I can use to find pending approvals for inactive users? I tried some combination of the two below queries but I couldn't get anything to work. assignee not in mem...
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We have a problem where a custom field is necessary to make issues show in certain queues for different teams (Responsible Team). The issues have a default value set for the field, or it may be chang...
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Hi All, We are about to Onboard a new customer onto our Managed Service. They have a worldwide presence and require 24x7 Service for all ticket priorities. Our setup at the moment is to provi...
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I am trying to make a rule that when an issue is created, if the custom field "email address" of that issue matches that field of an issue of type story in a separate project, the issues are linked. ...
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Is it possible to sync the custom field and "Raise this request on behalf of"? Custom field "Name of the user (customfield_11556)"
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Hi, we already use JSM Data center 4.20.21 and Proforma for Jira we would like the completed output from the Forms to be converted into a Confluence 7.13 pages, is this something that can be don...
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Every time we leave a comment to the reporter the ticket status changes from Waiting for Support to Waiting for Customer. I don't what the status to change.
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Hey there, I know this could be easier that I tough: I need to create an automation that when a user creates a new issue and he has an issue in status Closed/resolved: automatically l...
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I have enabled Language Support function and added Danish and Swedish while English being the primary language, so 3 languages total. I have also written translations for the CSAT question in both D...
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |