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Jira Service Management
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The part that was working fine suddenly failed a month ago as shown in the email log of the service management. What should I do?
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When you create new SLAs, how do you view them? I don't see my custom SLAs in the tickets, I only see the default Time to First Response and Time to Resolution SLAs.
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How to customize the titles of the requests when they are created for the first time?
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I have admin role and I tried to create a behaviours in Script runner about If user select "High" or "Highest" priority, they required put Target end date on those ticket. However, after script enabl...
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Hello Good afternoon. Could someone help me with a question? I need to make an automation where it should only run when a user X makes this public comment. what would be the variable that brings t...
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I'm new here and not sure what I'm suppose to be doing
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My team currently uses Insight / Assets to manage our hardware inventory. We use a "Contact" field to assign assets to specific users as assets are deployed. We're looking to add the ability to query...
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I have no clue what this is or who invited me or why they invited me. I received an email saying “congratulations and welcome to Jira Services Management! To get started resolving requests for ...
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Which product supports automatic issue creation from e-mail sent by a client? In case of a manual update on an issue executed by a support team member the client should be automatically notifi...
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Hi i would like to know how can I resize my dashboard columns
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Hi all, We need to enable some Jira automation based on the reporter's grouping information. There are 3 grouping concepts in Jira -- Group, Organization and Team. Group and Organization seems...
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Hello, I'm trying to remove/hide all signatures from tickets but I can't find the option to hide it. Anyone can help me? Thanks. I have a paid version of Jira.
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I think I know the answer to this, but thought I would ask the community just in case. I have a Service project that was taken over by a new user and that new user wants a report on the proj...
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Hello, There are some scenarios where we need to escalate requests to other service desks. In those cases, we would complete some up-front investigation in service desk 1 and then create a separate ...
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I need to send a weekly report to my customer, i have created the filter but in the subscription am not able to add any customer or a specific single user. Is it possible to automate this using jira...
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Hi Team, I am planning to write Jira Service Management Certification - ACP 420 Please let me know, if you have any dumps [Question and Answers], PDF's or links to prepare for Certification. T...
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I'm working on automation to send notifications via slack for unassigned tickets. The default is {{#lookupIssues}} * {{key}} {{/}} which gives me the ticket number alone. I want to include the ...
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Summary captures the essence of it. We have a NOC which will be raising tickets to our system consisting on Summary and description fields completed only. Our requirement currently is to pull ...
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Hello, we are using Jira Service Management to get our customers to raise questions and incidents. Is there any posibility to add a template-text to the description field either during th...
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Hi, I'm fairly new to Jira but I was wondering if anyone can help me with this minor issue I have. Under Project Settings>Customer notifications>Request resolved I have a c...
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Hi folks, thanks in advance for any assistance... I'm trying to create a "front door" for a department that has multiple teams within it. Each team has it's own project in Jira. I'd like to use on...
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Hi, I have implemented Customer notifications template and after doing so images that are inserted in a comment comes through on the email as stretched. I am currently testing different scenarios b...
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Hi Team, Today, we created a form which is equivalent to excel, so we did that fully, but unable to make it perfect view for the customers who fill the form, viewers or the approver. The screen siz...
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Hello, I am attempting to create an automation that generates a number of sub-tasks equal to the amount of selected components. More specifically, there is a parent ticket in which the repor...
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Hello, We were hoping to fully migrate to Jira Cloud but I'm seriously starting to have second thoughts because clearly the support that we are paying just isn't there. I've had a support ticket op...
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