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Community resources
Community resources
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Jira Service Management
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Hello, SLA's are overwritten in a second loop right? A simple example: Suppose I have a SLA to measure time. It starts measuring time when it enters Status A, there is no pausing the time imp...
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I am not able to see who added user in Jira
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Hello! I'd like to ask you for help in the question related to an American date writing format. Can I set in the field so the date will be looking as: mm- dd- yy and how can Iset it later in the au...
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Really just looking to change the colors of tickets to distinguish different categories of requests that are coming in as a single Request Type from the customer portal. Thinking the best wa...
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I was reading a product update titled New automation action: Create incident which has the following description, link to documentation, and accompanying screenshot. When this action is e...
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Hi, We have integrated Office 365, We have created a template to send email follow-up to approver. Once we send a follow-up email to approver, Approver getting added to request participants lis...
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We have a JIRA project we use as a help desk. Does anyone know if there is a way to limit access to a specific project for a specific amount of time? I want their access to expire after 6...
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I want to create my big picture task structure as Epic --> Feature -->Issue link. I am unable to do that, Kindly suggest me some costume structures that I should enable.
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...dd a public comment directed to the Reporter, the Status does not change to Waiting for Customer and I have to manually transition it without a comment. It does work correctly in reverse (customer c...
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I am trying to create a JQL formula that will show me all of the "active" tickets within a date range that my team is working. As of now, I was using "created" as the driver for the formula but reali...
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Hi I have created a automation which will send out a email containing the date and time a issue was created using the smart value {{issue.created.mediumDateTime}} Not sure why bu...
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Hello I am looking for a new JIRA ITSM (IN, SR, CR & PM) module out-of-the-box implementation and wants to go with standard package option. Can someone suggest, what's the high level ...
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Hello! I'd like to add file attachments to my Canned Responses in Jira. I can't find any way to do this. When I click and drag files (.jpg, .pdf., .docx, etc.) Chrome just opens up a new tab d...
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Hi My Service request is created by email, i just want to automatically update the reporter by using the email of the customer specified on the description (Cf Screenshot). I tried to creat...
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Is it possible to limit who can add or edit the people in the project?
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I want to auto transition to Close status when customer comment contains "ok to close" else the comment contains "reopen" it will auto transition to Work in progress.
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hi, I wanted to know if it was possible to change the list of fields that are required when clicking on "+ Linked issues" inside an issue. If I create an issue via the "Create issue" blue button, e...
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Hi, I am trying to retrieve all custom field ids, names, field types, associated project names, associated issue types but not from the environment but from the database. ok so in customfield ...
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I want to export my fields so I can add a field in the 4th level for all entrys of the 3rd level. However, I am not able to find the export button. Can you help me with an export of the values, possi...
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i need to make a field read only. i want it to be only modified based on automation rules. can i have it read only ?
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Hi Community! I am trying to create an automation showing in one notification email: 1. List of tickets which Warranty end date will finish in 45 day - I have created such an automation 2....
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Hi, I have a rule in place where when one instance is resolved, it creates another task, it is executing correctly but when I check the audit log I see this error. How do I correct this error?&...
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How to undo this so I can reconfigure it. I already removed the Assist app from Teams. But this doens't help. Does anyone know how to solve this?
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I've tried to add to the body a form-data parameter with "file" as the key and the path of my attachment as the value. But the API return no content and didn't attach it to the issue. If I put the fi...
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Can't add a field into context fields in request type part of the project. How can I do it?
Atlassian Community Events
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