Jira Service Management

Cannot archive Service Management projects. I am on a premium Product plan, I am an org admin and I've added myself as a project admin with the necessary permission roles. I am able to archive Jira S...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi @ all community members,   we have an Jira DC using Azure AD SSO (Marketplace app: Microsoft Azure Active Directory single sign-on for JIRA) and we got an Problem while logging into an...

• azure
• data-center
• jira-service-management
• jira-service-management-server
• server

Estoy creando por primera vez un panel y quería saber que gadget no puede faltar.  Yo sé que cada panel va con base en las necesidades de cada empresa/funcionario o quien lo vaya a usar,...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,    I have JSM and recently installed Atlassian Assets. I am looking for a step-by-step walkthough on how to set up a field within my Request Type that allows people to select an ass...

• cloud
• jira-service-management
• jira-service-management-cloud

We have a requirement such that Edit button in the issue details screen must be hidden and be available based on the specific role. And this must be done for only one issue type not for all the issu...

• jira-service-management
• unknown-hosting-type

Hi, I'm looking to integrate Lansweeper as a data source for the CMDB (Jira Insight)? How do I actually do this?

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everybody! Would it be possible to implement a plugin or native tool of Jira Service manager, which automatically assigns the issues to a group of technicians and that in turn is linked to a c...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a Service Project where tickets are created in the portal. Agents leave comments for customers and the customer receives those emails. The customer's email replies to those comments are NOT ap...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to change this text on my statuses: I do not know how to change this information, the translation is not correct. I am able to edit the status itself but not the descriptive text in fr...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear All,   I don't know if this is the right place to ask this question but I need a sample document that'll be treated as process requirement mapping document for JIRA Implementation. As a ...

• cloud
• jira-service-management
• jira-service-management-cloud

Сan I get a list of all tasks from jira in some file. I need this because my account has been blocked and I do not know why)

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

...eaderLinkHoverColor":"#3572b 0","nagłówekLinkHoverBGColor" :"#ffffff","logoUrl":"","helpCenterTitle":"Serwis BPSC","sharedPortalName":"Centrum pomocy"},"login":{"allowCookies":true,"e...

• jira-service-management
• unknown-hosting-type

We would like to automatically generate tickets on JSM through Emails, however our IT-security restrictions do not allow us to connect directly to the mail server through IMAP or POP.  Would th...

• jira-service-management
• jira-service-management-server
• server

Hello community, After searching the net i could not find a answer to my issue (or maybe there is no solution?): We have a mailbox where mails getting pulled from by Jira and create a ticket. What...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm a user of Jira Cloud and willing to use Assets - AWS Integration for Cloud   The Data Center version appears to have been released several years ago.   May I looking forward to supp...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, End user is getting the "not permitted" message in confluence. we are using  Confluence 8.5.2 Jira instance - JIRA Service Desk - 3.16.0-REL-0008   Thanks, Rohit

• confluence
• confluence-server
• jira-service-management
• jira-service-management-server
• server

Как я могу настроить в Jira в досках , в задачах, чтобы связь запроса с Confluence была сквозной? Чтобы на каждом этапе задачи (идея/анализ/разработка/тестирование) связь наследовалась и можно было ...

• confluence
• jira-service-management
• jira-service-management-server
• jira-software
• migration-customer-care
• +1 more tag...

Hi all, I do get that there may be an automation for this, but I'm trying to be a bit light on automation and it does sound like something I'd think may already be possible and I may just be missing ...

• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to setup import so it can reference to different object schema but need some help for the syntax.

• cloud
• jira-service-management
• jira-service-management-cloud

Issue A was duplicated by issue B,when A's comment is edited,how to sync up to issue B?

• cloud
• jira-service-management
• jira-service-management-cloud

Per the subject, can you stop 'Portal Only Customers' from appearing in User Picker lists on request types? Thanks

• cloud
• jira-service-management
• jira-service-management-cloud

Our organisation recently changed ownership and we now use different Atlassian accounts, but still utilise the same Site. I'm looking to replace a User in all aspects (rights, tickets, filters, co...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, In JSM when people work out of their various projects and they click customers everyone can see every customer. What I want to do is limit customers to only certain projects. I was looki...

• cloud
• jira-service-management
• jira-service-management-cloud

他インスタンスで新規登録・削除されたユーザーについて、trainingcoeのインスタンスにあるJiraSMポータルサイトにカスタマーとして自動登録（ユーザー追加の場合）を行う、インスタンス毎に作成されているユーザーグループ（組織）に自動追加・自動削除することは可能でしょうか。

• cloud
• jira-service-management
• jira-service-management-cloud

Jira seems not to pick up or read comments added by email  How to replicate it: Create an automation to check for "mark" when a comment is added Run Trigger on comments if {{issue.comments....

• cloud
• jira-service-management
• jira-service-management-cloud