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Blocklist ( Blocked Emails )

Wroblewski, Arkadiusz December 20, 2023

I Have a Problem

In Protocoll Contact with Customer, i have Many users which Shouldnt landed There with Notification - Email Adress this User are in Blocklist, but, in Project Settings, theres Almost no One, and none of This Users are Blacklisted.

 

Can Someone Clarify my, if Administrator Portal (There where you Managing Licenses) have its own Specific Blocklist, and how Unblock this Users ?

1 answer

1 vote
eugenio_onofre
Community Champion
December 20, 2023

Hi @Wroblewski, Arkadiusz

Jira admins are able to administer their blacklist.
Official documentation is below:

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

Please do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.

Regards,
Eugenio

 

Wroblewski, Arkadiusz December 21, 2023

How i Said, there´s none Emails in The Blocklist in Project Settings.

Looks like Mailhändler Block on Themself. (Without Reason, maybe after Passwort Change from user)

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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