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Jira Service Management
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How do I change the icons on each Jira Service Management site we have? I've looked all over the place and cannot find matching icons. There are icons that can be changed on Projects within Jira, bu...
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Hi, I'm trying to create a rule (in the automation section) to add a comment when an issue is created and it has a specific status (Needs more info): The problem is when I create a problem and ...
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When our customer list their issues on Service Desk and use Open Requests filter, they see other status (closed, completed). Is there a bug or anything?
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Need to produce a report of the ticket approved during the week. Possible?
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Hi all, I am trying to use Assets to store the Employees and the relations between them. I would like to display the relations between Employees just like in a usual Organizational Chart, but I can...
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Hi all, i created an automation rule to add request participants when certain users create an issue. Scenario 1 - If user A creates an issue and cc's user B and C, support A should ...
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Hi All, I am having some issues with my service desk. 1. When users create an issue via email and they send their email to company@support.com, the issue creates, but when the suppo...
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...nless I set the articles as a suggestions to be shown when they create a new request. I also tried to set the Conflunce Space permissions as a "public" so everyone can see the space and its pages, but J...
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Hello, I took the free trial of JSM for my site called sapglobone.com. Now its not login. When i try to fetch it say request sent to Administrator. I am the administrator. I am only...
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Hi, after creating some issues and starting a sprint I'de like to clean up a little bit and set different colours for different cards in the board. Some concern the finances, some market...
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Hi! I'm currently in the process of setting up a customer installbase in our JSM Assets. Currently i have a certain 'asset', representing a physical object installed at our cust...
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Hey, in our JSM, there is a customfield "customfield_123". Clicking it opens a dropdown of elements, from which you can choose one. By using the REST API I want to fetch those optio...
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We are migrating from Server to Cloud. We have done numerous test migrations with different issues each time. It has been an extremely frustrating process with limited support from Atlassian. We are ...
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We have a workflow which has an approval step. The approvers click the approve button via email/customer portal as they dont have access to Jira. As part of the approval, the approver needs to a...
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Hey folks, Is it possible to "invite" the JSM ChatOps app to existing slack channel and make a use of the ChatOps functionality?
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I wanted to know about how to take backup using Rest API or through Script for JSM. I have tried to take backup using python script also though automation rule but it gives an authentication error...
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Hi community! We are looking at moving our system asset management into Assets, but we rather not have to purchase 50-100 JSM licenses only to grant view access of the data put into the items. Sinc...
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How to modify the content of the mail for the email Notifications. Customization on email Notification : 1) Issue created - Summary -Description - Add comment 2) Issue Assigned : - Summa...
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There is a Jira automation we have that it sends out an email notification to a list of stakeholders that the Incident report is done, and it is attached to the ticket. Flow: I attach a PD...
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Hello All, I am trying to create an automation that will automatically assign a ticket to a specific queue if certain criteria match. The way we have it set up is that when a specific ...
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I am facing issue during Jira server to cloud migration related to cloud site authentication. We couldn't authenticate your cloud site Please try again. If this message appears again, contact suppo...
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I am looking for a better solution for the following scenario: 1. request comes via email channel -> Issue type "Email request 2. in the ticket two issues are described - example: change passwo...
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I would like to use asset management via the Jira app. How can I scan and edit assets via the Jira app?
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If i insert comment in a ticket, the customer supported won't be notified, This led me to use an external email to update the user.
410 views 3 0 Deleted user October 4, 2023 -
Our customers want to excel export their requests from service desk. Is there any way to do this?
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| September 10, 2025 3:07 PM PDT |