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Jira Service Management
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Hi all, after a ticket has been closed, i would like to prevent users from writing new comments and editing their own comments. I read tons of article and saw many solution for server like changing...
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Hi Admins, Can you please suggest any third party tools which can able to show out of the box metrics of Jira Service Management Projects. We don't want to try add-ons as they are charging b...
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Hi, we are running JSM 5.4.11 on server. Since 5.3.x the login-free portal should be available but the option in the global JSM configuration page is not visible. Any ideas? BR Christof
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In Jira Service request project approval field shall i allow only 1 name to be inputted on this field, instead of multiple name select.
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Anyone using the Okta Profiles app by Mumo Systems? I've run through their documented setup process and it appears to have pulled through all of our custom attributes from Okta. I can ...
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So I've just removed a JSM agent from our Service Desk project. I did this by going into our Administration/Site/Products and under the Users option, I located the agent, opened their profile a...
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Hello everyone, i'd like to link and show basic information about issues in a knowledge base article within the customer portal: issues of the same jira service project issues of a ji...
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When a customer raises an issue via our service email that is synced with Jira, they should be able to receive a notification informing them we have received the query, but the notifications aren't b...
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Hi all, basically lets say a ticket is created in one type and it has certain SLAs connected to it. BUT it actually came through as the wrong type so a user changes it and thus the new SLAs are attac...
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Hi all, I created a test project for any fixes or enhances I plan to apply to our live project. The test project have the same permission and workflow as the live project. But I click on 'Create' bu...
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Hi there, I am trying to edit the request forms we have already setup and had running for a while, but when I go to the [project name] > Project settings > Forms page it just shows this: ...
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Hi everyone, I have an Insight field referring to an object type "Customer". Those object have a customer ID as their unique identifier + their respective name. My plan: When a customer opens a ti...
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Hello. I have a problem where customers comments on closed tickets. I want the ticket to reopen and move to «in progress» and move to the all open que. I have activated the automation rule that chang...
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I've a requirement similar to this. But in the accepted answer, provided link is saying that, this feature-suggestion won't accept. Then I'm curious to know, why I'm able to see "progress" o...
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Use JIRA Mobile Application OR use whatsapp to create ticket in JIRA > All customer have direct portal access(open access) using whatsapp > user will scan QR code to fill JIRA field or to share...
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We have created some pretty extensive automation using Project Automation in our dev environment. Exported a snapshot using CMJ and imported into staging to find that everything but the Project Autom...
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I have been cloning issues between boards as follows: Jira Service Management (Company Owned) to Jira Work Management (Team Owned) I do not have Global Admin rights. Just admin on...
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Hi, I would like to know the following scenario. I have 10 employees, and if I make all 10 of them administrators within the project (Service Management), and they respond to customer requests, do I...
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Hi we have premium version but i cant see the asset management in the apps with my service management site any suggestions plz ? Thanks
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We want to restrict our users from logging in to their personal/consumer Atlassian account while in our company network. We are looking into migrating to Atlassian cloud and this is a show stopper fo...
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trying to download the handbook https://www.atlassian.com/whitepapers/it-asset-and-service-configuration-management-in-jira-service-management#download I fill the form and cli...
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I would assign SLA to customers. Either SLA and customers have been created. It seems I can't see any action to do that in customer page. Is customer page the correct one to do this action?
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I am using ScriptRunner to try to manipulate Asset objects. I want to get the list of Attributes defined in my schema. When I run the following code, I get back the Scheme information: get("${base()...
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An automation to remove attachments from tickets that are emailed in. I want to create tickets from emails sent to Jira, but I want any attachment to be deleted upon creation of the Jira ticke...
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When I link and issue from one project epic [project A] to another project epic [project b] I want Project A fields to be edited. I am using the destination field. but it is not working. ...
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| 30 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |