Community resources
Community resources
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Jira Service Management
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Hi, We provide helpdesk services for an information system used by dozens of organizations. We use outsourcing service to develop and maintain information system. It is often the case that several (...
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Hi there, Here is the background of my question. I am using Assets in a Jira DC environment. I would like to import users and related user information such as roles, groups, departments...
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Hi, We use JSM Cloud and want to leverage it as a platform to manage our tickets of certain vendors. The first scenario is to create a ticket on JSM then it'll automatically create a case...
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Hi Can anyone let me know how to share the attachments to the customer via email that are attached by the agents on the JSM software side? Is there any automation for this?
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How to get details in all custom fields and their context using Jira API
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Hi, In our project, we have integration between JIRA and servicenow through API call using token. Servicenow team is facing the below error for last few days when they tried to send the data to JI...
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We need to set the default value of the Assignee field as currently logged user in the create issue screen. The field must auto populate with the currently logged user, how can we achieve this functi...
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In Jira if the SLA is breached for a ticket and that ticket is assigned to me, then that SLA breached ticket will comes under me. Need a solution for this in Jira
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I only want to grant license management permissions to team members, but do I really need organization administrator permissions?
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Hello, since the change in user rights for JSM, anytime someone in our company joins JIRA they also get customer acces to JSM. We do not want that at the moment. I checked and it's a defau...
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Hello, I am trying to create issues using Jira Automation across our Jira Service Management projects but am unable to find the project ids. I am able to see project ids for Software Projects but NO...
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Hi everyone, Anyone should be able to open a record in my Atlassian ServiceDesk product. But any person who has an atlassian account cannot open a request because they do not have authorization in...
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Hello! We are trying to consolidate our requests to one project board and direct the issues to the proper team members through issue types. The problem I am running into is that the user/customer ...
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We are trying to add our custom domain to Jira Service Desk, but we got this error: "We suspended this domain because the HTTP or SSL CNAME records changed." How do we go about this? Tha...
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Hi. I am looking to create a project automation rule based on SLA Threshold Breached as the trigger The SLA condition is very basic. If the ticket is not updated after 21 days I want the rule to add...
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Hey, guys! I'm trying to create a script in runner script that automates a process that searches for new items in a project, clones them in another project and synchronizes the indicated custom fiel...
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Hello everyone, I want to do this, for example, a ticket will be opened every Monday and I want to put the attachment I want into it. (Is it added with automation?) Ac...
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I am going to start by saying I am not well versed with JSON, so any solution needs to be as simple and detailed as possible. I am attempting to write an automation rule that gets triggered when the...
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Hi all. I'm trying to create a Filter and Dashboard that breaks down as such: -An Epic that has a list of Child Issues (Tasks) --Each Task then has a list of Subtasks. Is there not a way to have t...
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Hello, When we add users to the "Request Participant" field , do they receive notification emails every time there is an updates on the tickets? Can they respond to the tickets via email? Just...
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I see 2 roles in my Service Management Project and I'm not sure what the difference between the 2 of them are
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When creating an internal ticket and selecting an issue type, the request type is defaulted to a specific request type. I am trying to change the default request type associated with this issue type....
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Hello, I have had a question from a user, they want to know how long an issue was in status To Do for before it was moved to In Design. I have been doing lots of reading and I can't fin...
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Hi, I want to send emails with the ticket description using jira smart values, so that it is automatic, as well as its creation and expiration date, but additionally, I want to include the subtasks o...
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Atlassian Community Events
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| 12 | |
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| Subject | Author | Posted |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 11, 2025 4:42 AM PDT |