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Jira Service Management
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I am creating a travel request form. In the form there is the option to enter the data for Accommodation, Flights, Airport parking, Taxis, Trains and Car hire. However the only data I'd need to expor...
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Is it possible to disable create issue button or put a restriction where in agents can't create request on this option. So that they will be directed to customer portal. Any suggestions ...
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Buenos días, necesito ayuda para resolver un problema. Me he dado cuenta de que una vez que una incidencia está en estado cerrado o rechazado, todavía es posible agregar comentarios. Me gustaría conf...
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We're using the ITSM Template in Jira Service Management. We're trying to decide if we want to use the Service Desk for Access Requests as well or create a separate project. Our IT Team doesn't handl...
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We're starting to use the ITSM template in Jira Service Management. I'm working on getting it configured. What's the best practice for listing supported applications? Are you using Components for tha...
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Hi, I have create a New request type 'A' with Forms and ticket will be created with Forms. Here is my question when I raise a ticket from portal the tickets are created after that I need a new tick...
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Once ticket is approved/declined, it doesn't show next transition in JSM customer portal.
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Hi, I wants to customize customer login page with different notification message. How this can be editable? Thanks!
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How to add validations for custom fields in edit screen
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I have a "Ja", "Nein" select field in a JSM project. I want to store that information in a boolean Asset field (True / false) Question is: how can I do that? How can I convert the "Ja" value c...
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From an external application we want to update an asset attribute using a webhook, but IF conditions are not allowed to use AQL when the trigger is not an object type trigger. We use the webho...
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Hi I see these links: https://jira.atlassian.com/browse/JSDCLOUD-1202 (closed) https://jira.atlassian.com/browse/JSDCLOUD-1547 (closed) and these community posts: https://community.atlassia...
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In the "Issue Assets" queue of the CSG project, the value of the "Assets" field that is related to t
In the "Incidencia Assets" queue of the CSG project, the value of the "Assets" field that is related to the Assets and Inventory Plugin for Jira addon does not appear. It does appear in other filter...
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Hiding one of the issue linking type option in drop down field in all the screens. But the linking type section should be present in the issue view screen. How to achieve this functionality without ...
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I can not add recurring holiday in jira calendar I tried to add holiday by import xxx.ics but it only one holiday displayed
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Hi, I recently implemented SSO with Azure AD and now I am getting 404 errors after I get redirected to the Microsoft login page. This was working when I first configured it but it is no ...
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Hi all, I was making changes to the project when i noticed the action menus for issue level security and project level security is now gone. To add to this the custom fields area is gone too. Anyon...
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I'm having trouble running my automation rule where I'd like to do a schedule run, My jql search query is like this, When scheduled run every Friday JQL search query > Issue type = X ...
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When I click on the bottom left - Open Article in New Window - I get a message that I need to sign into Atlassian. Is there anyway to remove that? Or is there a feature when it's clicked...
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edit scheduled date custom field(date and time field) from scheduled date text in the issue descript
In Jira automation, Is it possible to update a date and time field from a date and time found in the description? Ive tried several different ways and the closest I got was the date right but the tim...
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Hi. I've set up a scheduled job using the following Cron expression and JQL statement Cron Expression: 0 49 15 ? * THU * project = ICSD AND labels = ICN_Test AND status not in (Closed, done, cancel...
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Hello community, I have the following problem. I am creating an automation that allows me to send an email daily with a list of issues based on certain criteria. The body of the email to be sent mu...
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Greetings, Coding isn’t my strength. I need to be able to create an automated outbound email that will pull the reporters name from the ticket that triggers the email and also pull the clien...
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We have some support tickets where different teams need to do different functions along the stages of the ticket. So, we will reassign tickets along the way. The ultimate person who will get 'credit'...
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How to Reset SLA in jsm when issue reopened
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