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Jira Service Management
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We have a requirement such that the date picker custom field has to be displayed in both create and edit screen but in edit screen that field should be disabled i.e it should be non editable. And thi...
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The current view that shows SLA is 00w 000d format. (see right side red box) How we want to view the SLA is the actual time taken as in 00d 00hr 00min 00sec format like how it looks like on th...
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Hi all, trying to get my head around learning JSM. If I have an issue type can I connect it to two different request types. Then on the portal have one request type with a form in it, and another re...
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I've been having trouble with my automation There are two request type with the same status, I am using an if-else case to automate the attaching of different form. I am using this condition:...
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My customer is not planning to use the Organization field at this time and it displays automatically on the intake. How can I hide and/or remove it? Thank you Kim
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Hi there I am trying to change the design of our customer notification emails. In this support page it outlines the steps to take and includes one template option (with the purple banner and smiley...
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I have a customer that uses Pipefy as the first level of support for users and I need to integrate it with my Jira Service Desk to receive the second level of support through integration.
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Tengo una duda, al yo configurar el correo electrónico en el "Protocolo de correo electrónico" no me aparece el protocolo SMTP. Solo me aparecen las siguientes opciones POP SECURE POP IMAP SECU...
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Hi, I have a use case that might be rather complex, so if the approach that I'm about to explain is too complicated and you know of a better practice, please let me know. Either way, here it is: My...
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I am currently working with a customer and she says that she isn't receiving notifications or emails from Jira or Atlassian when we follow up with her in a Jira Ticket. She says that she has notifica...
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Hello, Trying to create an automation in our JSM instance to edit a field that is linked to our asset objects. I set the automation to condition based on simply the request type (all request t...
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can you please suggest this request? i am waiting for your response. i am done with the power automation for user creation, but I need to connect the Jira ticket to the power automation app. Also ple...
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Hello, How can we add the fixVersions field on linked-issues section on a issue-detail? This to avoid an extra click to the linked issue to know the fixVersions. Automation rule is not poss...
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I want to hide the issue type selection on the creation of tickets. In my service desk, issue type is tied to the requests type and so this field is not present. I want the same type of ticket creati...
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I'm adding a list of customers to an organization, but some of them are already added to the organization, will these users already added to the organization receive the email invitation? if so, is t...
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Her everyone! 😌 I'm trying to create an automation in Jira that will track the number of days an issue has been assigned to an assignee in a custom field. I've been able to create the field, but I'...
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Bom dia Comunidade, Gostaria de saber se há como alterar o layout do portal, como botões personalizados, disposição dos campos, menus, etc... É possível alterar pelo lado do agente tbm?
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I'm attempting a text search to see if a domain name has been requested for a blacklist. The domain is included in a recent issue. I need to find the original request to blacklist. I attempt...
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Hello, I need to set up a new set of priorities limited to one project, but in Settings>issues> Priorities, I am not able to see the priority schemes. Are there any limitations to the standard...
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Hello everyone! a question, is it possible to synchronize JIRA's automatic issue assignments with Teams, and at the same time to read Teams statuses so that they are not assigned when agents are abs...
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Dear community, You see the email body title for the automation below. I cannot see the assigned person in the e-mail. what would be the reason? Is there a problem with my article? Call Date: {{i...
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Hi friends! We're currently in the process of creating an asset management system via Assets to keep track of our customer installbase. We intend to use the assets QR codes as l...
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Hello, I'm trying to configure the portal to make it easier for our users to use. I know JSM has the "External resources" but there doesn't appear to be a way to say I want this showing at the top ...
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We have a requirement like only on checking the checkbox of custom field, other multiple user picker field is to be enabled. How can we achieve this?
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I have a good number or records that are pulled with this automation. I cannot find a method to sort the output numerically low to high or by due date. Please help {{...
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| September 10, 2025 3:07 PM PDT |