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- Questions
Jira Service Management
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Hi Team, I would like to know if there is a way to clone a custom field which is a select list to a new field with different name? Or else shall we export the values from existing and import it aga...
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Hi Team, As per the guidelines provided by the support team, we have implemented the same to get approval access by selected customer through request form, but it was not working for us. So, c...
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Hi! My client has a requirement that ticket fields and forms are un-editable after an issue/ticket has been resolved. So far I have used status properties to block the editing of fields if a ticket...
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I'm trying to unravel this layer cake of confusion, and I assume I'm not he first one to run into it. I'm using Assets, so I also have Customer Assets that link to user accounts in the Atlassian Acc...
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I am trying to run an automation rule on a particular day of the year (in my example it is Jan. 17th). No matter what I do, Jira comes back with the message saying "The values for month must be...
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I am struggling to figure out how this is happening but Assist is "transferring" tickets which results in a disconnection between slack and the ticket. We are unable to figure out why. This ...
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Our Business Hours calendar is set to M-F 9AM to 5PM, which the SLAs are calculated to run against. However, when using the Reports functionality they seem to be pulling in and including weeken...
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If you go to Assets -> Object Schema -> (for a schema) gear icon -> Configure -> Automation: If you click on the gear icon here, you have Disable, Run, Reset. Selecting Disable...
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Both my custom date fields and my system date fields are behaving strangely. I'm getting impossible dates / times, like "45/14/2023 4:45 PM", "41/29/2023 6:41 PM" or "00/08/2023" I've checked...
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Hi there, We are trying the cloud version of Jira, including Confluence, Service Manager, and Bitbucket. We want to use our current data and modifications for testing, wipe the data, and migrate aga...
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We are in the process of rolling out the Discovery Agent 3.2.0 in our environment through an RMM software. The Discovery Agent program/service installs correctly, runs scans on schedule and creates a...
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Hi, I have added two new Issue Types (Data request and Application request). Both of them share the same workflow as an existing issuetype, same Screen and Screen Schema. When I want to link an Is...
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We are in need of an option to export a single object that shows includes all data. Comments, activity, linked issues, linked objects and attachments. Single issues can be exported with this data but...
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Hi, i like to be able to trace the 'due date' changes of a ticket so that we can understand how many changes were made and by how much 'due date' has been changed is there a way to get this ...
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At the moment we are on a standard edition with 15 agents. We have a few automations in place but we are interested in add many more, but we are limited by the limit of 5k/m. Isn't it a good ...
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I have mistakenly opened the jira ticket and it is p0 and the SLA is 4 hours we had fixed and closed in 3 hours but after 1 day opned the ticket now the SLA got breached, how to undo that and al...
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I am trying to use smart values to return fields from my tickets into an email to the stakeholders. However some fields are not working - the date picker field and the user picker field - they are f...
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I've looked everywhere, but I cannot find a way to query Jira for all Service Management users (accountType = "customer"). If I already know the exact accountID /rest/api/3/user?accountId=&nbs...
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I created a automation following the steps in How to send notification when bad customer satisfaction received in Automation | Jira | Atlassian Documentation. But alert gets triggerd for all ra...
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A few weeks ago I noticed forms in my tickets started to be formatted differently. This persists on different browsers and after clearing cache. Functionally it works, and when editing an attached fo...
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I want to add a customer to a project. They already have a Jira account.
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Hi! We need to disable an ability to create new objects manually within some object types in Assets scheme, so that objects could be created only by automatic imports. However editing objects shou...
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Hello, Im new to assets and im trying to limit laptop options when submitting a new starter based on job role (Windows or Macbook) Ive created an object for the job role and then an attri...
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Hi, I am using the following insight API to get list of assets: http://…../rest/insight/1.0/iql/objects The output of API is only 25 assets. Even when a call the API ase below to increase max resu...
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Hi, Time to Resolution - Breached data is available for closed tickets not for the currently opened tickets, do we have JQL code to get those details Regards Somnath
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