Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
The current behaviour of Round Robin assignment seems bit odd. For example, I've a team of 6 members(A,B,C,D,E,F). Now Monday I get 3 tickets, so it get assigned to A,B and C. Now, when Tuesd...
-
The knowledge base article for portals says: > Choose whether you need search > If you don’t have a Confluence knowledge base linked to your project, it might be a good idea to disable t...
-
In assets I have companies, versions and contacts Version is an attribute of the company. When an issue is created, I want to: 1. set the company (asset custom field id =...
-
I read through the internal-customers for Jira Service Desk, but still wasn't clear on the billing because it just says any user assigned a role. We have Jira Software, Confluence, and Jira Ser...
-
I am attempting to create an automation that can triggered from the actions button in a ticket. When the action is triggered the user chooses from a list of Project Keys. That value is then loaded i...
-
Hello, Looking for a way to restrict ticket types/ request types on the portal by a security group? Is that possible?
-
Hi , I am query. When a ticket is created it notifies to request participants even ticket is awaiting for an approval. We would like this way , Request participants get notified only after the approv...
-
¿Existe la posibilidad de configurar reglas automáticas para asignar incidencias a personas específicas en función del informador o la organización/empresa que genere la incidencia?
-
Whats the best way to create/implement checklists in JSM. We are implementing HR On-Boarding and would like to use checklists in the Sub-Tasks for the process.
-
Hello Team, Is there any option to bind external API values to Jira custom field (dropdown) and send selected dropdown value to GitHub Action ? Thanks in advance
-
I am having trouble with an automation running. When I click on Run Rule, it is successful and sends the email that I have setup for it. But if I wait for it to run on its own, it is not running. Her...
-
I found documentation on pre-populating fields on a form page using the query string. We are using the embedded pop-up web widget - I'm wondering if there is a way for us to populate the email field...
-
In Projects > Planning > Timeline, I want to filter out Epics that are in my Backlog; however, there is no Status Category filter type called Backlog in the dropdown menu. What is the best way ...
-
I cannot seem to get my automation to send a direct message to a user (myself in this case) rather than a public message to a channel specified in the webhook. Neither that works the way I w...
-
Hello! Our project has a workflow in which for transitions from the status “Support Review” -> “Closed” and “In Progress” -> “Closed” we specified conditions that do NOT allow the agent to mak...
-
É possível saber quando um cliente visualizou o ticket (chamado) respondido pelo administrador na versão Free?
-
Hi there I got the following use case for the customer portal (JSM, DC) that I cannot find a solution for: A customer starts creating a request from the portal In field A, the customer prov...
-
I'm trying to enable Work Categories in JSM, but there is no toggle for Work Categories under Features. Does that feature have to be enabled somewhere else in order to be selectable?
-
In Jira service management when a ticket comes through the portal we want the requestor to get a notification when someone is assigned to their ticket. We already have the assignee getting the notifi...
-
Hi All, I am trying to set up a dashboard where our "customers" are able to view service desk stats. Is there any way that it can be shared with anyone deemed as a "customer" (when they're actually...
-
I want a checklist in my issue like the one above or something. The creation of a ticket based on a time scheme works perfectly but I want a checklist in it aswell.
-
Hi I have a vague recollection that a long time ago you could create (insight) objects from customfeilds added to the portal, not the selector but a sort of create new option. Was it all a dre...
-
Hello, We are having some issues where the agents managing the tickets are accidentally writing public comments (Reply to costumer) instead of internal notes. Is there a way to add a intermediate s...
-
Hi, I have followed this exact guide, with the 3 delays with 5 seconds each. But I still get the same result. Automation is working with manual trigger, but not upon create. Doe...
-
Good Morning all, Was wondering if a status was set for an object(asset) we can show that in the issue view - now i had to create a custom field + automation that copies the status - but that does n...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 8 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| Friday | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |