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Jira Service Management
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Hello! We have several distinct support clients within the company, and the above question comes from one of them. The client currently sees the support tickets they have submitted, as well as those...
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How to integrate JSM with JSM of two different sites
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Hi, I want assign an issue a online member of a team. Thanks
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We have several custom fields that draw upon the customer users that are assigned to the individual organizations. All of these customer user accounts have vanished from the organizations without wa...
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We no longer use Atlassian products and we have removed the DNS records from our Nameservers. Each day we receive emails about our DNS records not matching our domain provider. How do we ...
407 views 1 1 Deleted user December 18, 2023 -
In Jira service management, how can it be arranged to send notifications for certain request types only to certain people when certain groups are selected in the portal?
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Hello, we started to fill in the field called "services concernés" for a few tickets but it disappeared after the weekend. Plus I filled a new time the field ofr a ticket just to see if I could see i...
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The issue is that when replying to a request's email notification (e.g. to add request participants in the cc), the email is added to the activity of the issue as a reply to customer. And because all...
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Hello Altlassian Team, I'm currently trying to solve a problem in our JIRA Project. For certain users, the issue creation based on the received e-mail is not possible. I've ch...
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My project was created using the “IT Service Management” template. In Project settings -> Detail -> Team type, is there any difference between “Information Technology” and “Customer Service”?
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I want a priority field that the customer later can change when viewing the request on the self service customer portal. I can add a field to the form and have customers set a priority when creating...
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How to integrate Jira with SAP or any ERP system. Please share the steps to integrate Jira with SAP. Is there a way to integrate jira with share point. If yes, please share the steps to follow.
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I'm building a form that requires an explanation if the due date is in the next 72 hours of when the form is filled out. Can I have an additional field appear that the user can enter the explanation ...
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Hi Team, Need advise on how to setup JSM project for IT end user support for multicounty organization with dedicated IT team (1-2 members) for respective country. Currently i have ...
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Why can't I see all the projects that i have in JSM when going to Basic or advanc search - Projects?
Why can't I see all the projects that i have in JSM when going to Basic or advanc search - Projects? I am trying to create filter in order to find al the tickets related to a specific assignee, but ...
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Would be needing all the help and suggestions here A Customer has an incident management process that is run through ServiceNow. When a P1 incident occurs they send notifications to unlicensed user...
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We are new to JSM. We occasionally get an auditor requesting manager approval verification. Is there a way to go into an existing, closed request, and share only that request with the auditor?
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If you click on a my name in the list of tasks to view a list of tasks that I've worked on recently, it only shows me today (Fri) and yesterday ( I worked on 26 tasks in that time). If I click ...
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Hi everyone, I’m using JSM Cloud for external technical support and have some questions regarding the clients’ experience when they ‘cc each other. In the following scenario: Customer #1 as...
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I've been tasked to set up automation to prompt for customer comment after certain intervals. For example, after a ticket has been in a status of "Waiting for customer" for 3 days without comment fro...
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Hello experts, I want to know if there is the functionality to inherit the email of a website where I published the native Jira widget so that the user of that web portal does not have to digitalize ...
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I have an automatization configured exactly like https://confluence.atlassian.com/jirakb/automatically-share-a-ticket-with-all-reporters-organizations-1167719942.html, the call to the API retur...
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Hi team, 👋🏻 I hope you are well I am asking for your support with a problem I am having.😰 How can I extract the date and time that a ticket moved to a status and save that information i...
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We've change the name of our service desk, but I cannot figure out how to change it along with the into text on the portal. Please see screenshot below for reference. Thank you in advance.
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Hi Community, I have one question and would be grateful to have your answers. Is there any way to track a specific group from the portal if it is reachable or not? Thank you :) BR, Mohammed
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