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Jira Service Management
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I am trying to setup import so it can reference to different object schema but need some help for the syntax.
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Issue A was duplicated by issue B,when A's comment is edited,how to sync up to issue B?
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Per the subject, can you stop 'Portal Only Customers' from appearing in User Picker lists on request types? Thanks
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Our organisation recently changed ownership and we now use different Atlassian accounts, but still utilise the same Site. I'm looking to replace a User in all aspects (rights, tickets, filters, co...
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Hi there, In JSM when people work out of their various projects and they click customers everyone can see every customer. What I want to do is limit customers to only certain projects. I was looki...
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他インスタンスで新規登録・削除されたユーザーについて、trainingcoeのインスタンスにあるJiraSMポータルサイトにカスタマーとして自動登録（ユーザー追加の場合）を行う、インスタンス毎に作成されているユーザーグループ（組織）に自動追加・自動削除することは可能でしょうか。
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Jira seems not to pick up or read comments added by email How to replicate it: Create an automation to check for "mark" when a comment is added Run Trigger on comments if {{issue.comments....
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The current behaviour of Round Robin assignment seems bit odd. For example, I've a team of 6 members(A,B,C,D,E,F). Now Monday I get 3 tickets, so it get assigned to A,B and C. Now, when Tuesd...
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The knowledge base article for portals says: > Choose whether you need search > If you don’t have a Confluence knowledge base linked to your project, it might be a good idea to disable t...
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In assets I have companies, versions and contacts Version is an attribute of the company. When an issue is created, I want to: 1. set the company (asset custom field id =...
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I read through the internal-customers for Jira Service Desk, but still wasn't clear on the billing because it just says any user assigned a role. We have Jira Software, Confluence, and Jira Ser...
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I am attempting to create an automation that can triggered from the actions button in a ticket. When the action is triggered the user chooses from a list of Project Keys. That value is then loaded i...
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Hello, Looking for a way to restrict ticket types/ request types on the portal by a security group? Is that possible?
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Hi , I am query. When a ticket is created it notifies to request participants even ticket is awaiting for an approval. We would like this way , Request participants get notified only after the approv...
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¿Existe la posibilidad de configurar reglas automáticas para asignar incidencias a personas específicas en función del informador o la organización/empresa que genere la incidencia?
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Whats the best way to create/implement checklists in JSM. We are implementing HR On-Boarding and would like to use checklists in the Sub-Tasks for the process.
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Hello Team, Is there any option to bind external API values to Jira custom field (dropdown) and send selected dropdown value to GitHub Action ? Thanks in advance
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I am having trouble with an automation running. When I click on Run Rule, it is successful and sends the email that I have setup for it. But if I wait for it to run on its own, it is not running. Her...
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I found documentation on pre-populating fields on a form page using the query string. We are using the embedded pop-up web widget - I'm wondering if there is a way for us to populate the email field...
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In Projects > Planning > Timeline, I want to filter out Epics that are in my Backlog; however, there is no Status Category filter type called Backlog in the dropdown menu. What is the best way ...
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I cannot seem to get my automation to send a direct message to a user (myself in this case) rather than a public message to a channel specified in the webhook. Neither that works the way I w...
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Hello! Our project has a workflow in which for transitions from the status “Support Review” -> “Closed” and “In Progress” -> “Closed” we specified conditions that do NOT allow the agent to mak...
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É possível saber quando um cliente visualizou o ticket (chamado) respondido pelo administrador na versão Free?
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Hi there I got the following use case for the customer portal (JSM, DC) that I cannot find a solution for: A customer starts creating a request from the portal In field A, the customer prov...
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I'm trying to enable Work Categories in JSM, but there is no toggle for Work Categories under Features. Does that feature have to be enabled somewhere else in order to be selectable?
Atlassian Community Events
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| 10 hours ago | ||
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| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |