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Jira Service Management
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Hi I have a vague recollection that a long time ago you could create (insight) objects from customfeilds added to the portal, not the selector but a sort of create new option. Was it all a dre...
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Hello, We are having some issues where the agents managing the tickets are accidentally writing public comments (Reply to costumer) instead of internal notes. Is there a way to add a intermediate s...
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Hi, I have followed this exact guide, with the 3 delays with 5 seconds each. But I still get the same result. Automation is working with manual trigger, but not upon create. Doe...
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Good Morning all, Was wondering if a status was set for an object(asset) we can show that in the issue view - now i had to create a custom field + automation that copies the status - but that does n...
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Hi, I want to hide link button in the view screen for specific issue type. Can anybody help me achieve that? Thanks in advance.
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i needs to modify and update deployment environment in Jira service desk, couldn't've find the settings
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our customer wants to receive a Word Template that is filled with the triggered issue when transition is made and we needed this to only work for one project not for all the global projects. I thoug...
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Hi, On Jira Service Management customer portal, customer view request list time is not showing only the date is showing, so we want date and time. How to get the date and time on the customer reques...
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We have linked a single domain from our o365 tenancy to an Azure AD sync Identity Provider. We now wish to add a second authorised domain from our tenancy into JIRA, but am finding the process impos...
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Hi everybody! I am using the Custom Charts gadget in JIRA Service Management Application v4.20.10 and am trying to configure a date range to display values from the previous 12 calendar months, i.e. ...
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Hello people. I've some kinda error in my SLA report, it generates another Ticket SLA from different months and years. Can someone help me out? Thank you so much
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Whenever I update the ticket content in Jira, the relevant personnel cannot receive email reminders (including myself)? How to configure this function?
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Hi, In Jira Service Management request list view it is showing Today and yesterday instead of date as shown in the attachment. How can we change created date to date format(13/10/2023) from today, ...
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Hi all, With canned responses, we can add simple variables in the response; e.g., Reporter, Summary, etc. But adding the Reporter is not the same as tagging the Reporter (using @). As a result ...
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Hi. We want to migrate from using change management in Jira software to Jira service management. What are des benefits to migrate? Particularly for change and release management? Pros and cons? &nbs...
479 views 1 0 Deleted user October 12, 2023 -
Hello! I am looking for a solution to manipulate the Jira Cloud UI to display a banner/popup on the screen when my customfield_xyz is set to the Value ABC. Is there anyway to accomplish this? I trie...
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Trying to make an automation that takes a customer feature request from our support board and creates an "idea" in Discovery. It works on some fields like description and summary but is failing on Li...
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I'm trying to create reports using custom fields. Please advise if it is better to create reports or dashboards. This reports/dashboards will used by leadership. Also, please provid...
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Hi All, I'd like to ask how can we setup for a customer can view a ticket that has been shared with them by another customer on the Jira Customer Portal. For example: Mr. A opened the t...
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Puedo clonar un proyecto completo, para usar el clon en pruebas y cambios, que luego implementaría en el proyecto original
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I have to populate the custom fields on my jira service management project but some of them have hundreds of rows. Is there a way of adding them all at once? I have the data on an excel file. Thank ...
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Thes service are very nice 👍
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My team is trying to automate a process step in which we send a notification to a legal team requesting their review of a document, and in order or this step to work we *need* to be able to include t...
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Hi all, I need to automatically set up a project role when a new customer signs up for a Jira service management project. Currently, users who register for Jira Service Management are assigned the ...
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Here's my problem: I have a knowledge base with several articles. Some articles are only visible to organization X, others to another organization Y, and still others to both organizations X and Y. ...
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