Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I have a case that I have never experience to solve it before. I don't know whether to solve it with post function or automation. The situation is as follows; A customer creates a ticket in country X...
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Hello Team, We have JIRA Service Management Cloud and Standard plan with 1500 Agent and 5000 general users. We want to implement SSO(Single Sign-On) in JIRA Service management, What will be the pr...
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Dear Community, I have a problem. The following: I have created an organization in a project under "Customers", in which I have added all employees of this project (our customers). When I click on a...
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Goodmorning , i would like to know i f someone can help me , maybe is a corny/banal quastion but i m not expert in using jira. So , i have to copy a ticket into another project, but automatio...
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I have a project set up with default everything, with some additional request types added. Every time i try to move a ticket on a board, i get the error "You currently don't have access to perform th...
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Hello, We'd like to set up multiple projects, with each one based on the type of support query (e.g. Technical Help, Software Help, etc). We'd like just one email address to be used for this purp...
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I have to expose the portal to our clients but i would like not showing the others forms used recently by us. can i remove the section "recently used forms"
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Hello, I'm new to the solution. I've already found an anwser to creating a client without an email (wich is impossible). So I'm sorry if this anwser already have been anwsered. But my que...
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Hi All, anyone already worked with cloud to cloud migration tool? Is it safe to have a Dry run on it? Meaning, to keep the customers on the source site for the time of migration and test it first, th...
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Hi there Can we use JIRA and Tempo to record holiday and absence with approvals? If so could you please share relevant instructions on how to set up and if there is any written information that woul...
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In Customer Notifications you can branch on default JIRA fields. But is it possible to branch or filter on custom fields in the Customer Notifications section? Or must I use the full-on Automatio...
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Hi Team, Was working in HR Service Management Project and added board feature, but I have a issue in configuring the card layout in JSM and am unable to process as there is no option for making it....
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How can I set a rule that allows change transition status from in progress to done with the obligation filled issue field "customer"? Should I configure it in workflow? Which condition should I use?
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Hello. I have checked some of the documentation on atlassian's site, but I am not sure and would like to know. If you know of any examples or methods, please let us know. <Prerequisites> -W...
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We have queues -Q1,Q2,Q3 We have all tickets/issues in Open. We want to move issues from Q1 to Q2 to Q3 which are basically different teams within Same project for example like L1 for Q1, L2 for Q2 ...
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hi community, Here's my challenge. users (10 users) create an issue, and a rule transfers from the Jira service to a Jira Work project. all very well. However, after a specific time, users fill in...
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I am planning to start using the on-premise version of JIRA Service Management (not the Cloud version). As I am new to JIRA, I would greatly appreciate detailed guidance. I would like to know which ...
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Hi All With the Jira Service Management (JSM), Customer Service Management (CSM) feature, does anyone know if there is an API available that will allow for the automation of updates to custom fields...
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Hi All We are going through the configuration of the Customer Service Management feature within JSM and have completed a first pass import of the customer metadata. For both the Organization and Cu...
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Hi there, I've read some articles about integration between Jira and Freshdesk however the integration seems to be that you would have to create tickets or issues from Freshdesk which then integrate ...
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Hi there, We have a customer who reported that they can't view/edit/create tickets in our service desk portal as shown below. I'm looking at a ticket now where his name is included in...
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I'm trying to filter (JQL) for all issues in our service management project which causes other issues and this issues must have the status open. Any ideas?
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I've added a 'Display transition in the customer portal' for escalation, although some of the portal customers do not see the 'escalate' status Is there a certain permission they need for th...
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Tengo vairas tareas que deben ser asignados varios usuarios, ejemplo las reuniones de seguimiento con clente asistimos varios del equipo como asigno a varios usuarios a una sola tarea.
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We are running Jira in a container from dockerhub. I do not have Jira Service Desk, how do I get this add-on? The only thing I see on Atlassians site is the full install for a server. Also, this serv...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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