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Jira Service Management
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I am going to start by saying I am not well versed with JSON, so any solution needs to be as simple and detailed as possible. I am attempting to write an automation rule that gets triggered when the...
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Hi all. I'm trying to create a Filter and Dashboard that breaks down as such: -An Epic that has a list of Child Issues (Tasks) --Each Task then has a list of Subtasks. Is there not a way to have t...
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...ust to make sure since some users say they do not. The customer notifications are enabled for; Customer invited Request created Public comment added Public comment edited Participant a...
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I see 2 roles in my Service Management Project and I'm not sure what the difference between the 2 of them are
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When creating an internal ticket and selecting an issue type, the request type is defaulted to a specific request type. I am trying to change the default request type associated with this issue type....
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Hello, I have had a question from a user, they want to know how long an issue was in status To Do for before it was moved to In Design. I have been doing lots of reading and I can't fin...
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Hi, I want to send emails with the ticket description using jira smart values, so that it is automatic, as well as its creation and expiration date, but additionally, I want to include the subtasks o...
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In my jira service desk solution the customer satisfaction email is not sent when an issue is closed. What could be the cause of this ?
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ajithramsriii is the organization admin and also the Jira admin. When fetching user information from the getUser API using basic authentication with the admin account, the email addresses for other u...
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I'm planning on moving from an old jira server project to a new jira data center project and i don't want to bring the tickets data with me; only the configurations. Is there a simple and free way of...
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Buenos días, como puedo editar la respuesta automática de jira dentro de una incidencia. Porque quiero saber eso, bueno, si yo pudiera editar esa respuesta y en el cuerpo de la respuesta automátic...
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Hello all, We are in the middle of implementing Jiras Asset Management service: "Assets". Long story short, we have decided against agentless due to the security risk of WMI. For Linux all ...
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Hi we are using Jira Library. With this when we are adding attachments to the ticket the Jira Library is default adding that image to the add internally option. So, this attachment is not visible to...
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Hi Team, We are using Jira ITSM, Work , Softwre and would like to use jira cloud for Google Sheets. The problem is thet afetr installing Jira cloud for sheets add-on, we can make JQL request...
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Are there risks to leaving Epic issues open for a full year or longer? Our general guidelines are that Project issues are open approximately 3 months to 1 year, Epics approximately several weeks to 3...
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Hello, could you please advise me on resolving a seemingly simple yet elusive task for which I am unable to find a solution? I have a project in Jira Service Management, and I want tasks on the board...
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How to set the assignee field default value as currently logged user while creating the issue in the create screen
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Dears, I am creating dashboard using one of the addon's and it include issues from two different projects but the issue I don't want to give some users access to this project I want to give ...
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Hello! Is there a way to remove all the tickets on my project and restart the ticket count so that the next ticket I'll create will be IssueKey-1. Thank you!
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I am trying to figure out if we can solve the below scenario: In a restricted portal, customer1 submit a ticket and want to share the ticket with customer2 ,3, 4, 5: - Customer 2 is a competitor wi...
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アクセスが制限された環境とAtlassianのクラウド製品(Jira Service Management)間の継続アクセスをIPアドレスで確保したいと考えています。 2つの環境は双方向でのデータのやり取りがあることを想定しています。 許可登録するIPアドレスについて、以下2点の質問があります。 1. 登録するIPアドレスの範囲について、公開ドキュメントを確認したところ2種類ありますが...
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Hello All I have an automation that is scheduled to run every day at 9am. It runs successfully. If the condition passes it is to write a comment. I have "Prevent duplicates by only adding this co...
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Hey Jira Pros, I have a jira service management project to approve the deployments. The approval works fine from service desk portal and from the issue view of the tickets. But when I am in the ser...
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I was looking for API endpoint to get all the upcoming changes in Jira within a time range.
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| July 7, 2025 4:56 AM PDT | ||
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