Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
We have recently transferred our Halp ticketing to Jira Service Management and the Assist app. Currently employees are getting the Assist thumbs up/down CSAT response after a ticket is closed, but al...
-
I have a team managed Service Management Project that two of the Issue Types are requiring an Approver field be populated when creating a ticket as an agent (from the create button in the queue List ...
-
Hi , This is a service desk project and with a user portal. I have a workflow with multiple approval process used within the same workflow. In the workflow we have a status called "Awaiting ...
-
Hello All, We'd like to give all of our clients (different domains) access to a single Jira portal to submit tickets for various work items. What is the best way to build this without opening the en...
-
Dears, I Configured approval in certain workflow phase with user have JSD license and he is approve from agent portal not from customer portal but the issue i configure also transition screen to all...
-
Hi, I need help with reset clock so that prompts occur more than once when cycle of customer response and support back to customer recurs. 1. Customers receive an email after one day no respon...
-
One of our service desk customers would like to use the Jira iPhone app to log requests/receive notifications. They say the mobile browser portal experience isn't great. Having done some reading it ...
-
Dear colleagues, I'm trying to overwrite via automation an specific customfield (numeric type) with number value from another system field. I made several tries: as update-set { "update": { {c...
-
Hello, can someone help me with a query in JSM to find all service requests where the “VCS SLA AdviseETA target” value is <24 hours from the issue creation date please? Regards
-
Hi Recently we upgrade to Jira Service Management Data Center and buy Jira Boards addon to allow to work servicedesk Team using boards. The administration can create boards, but other users don't h...
-
Dears, I want to send email notificaiton to assigne line manager through automation when SLA is breached I have addon to get employee line manager from Active directory but How can I use this...
-
Hi After upgrading to JSM 5.4.9 (assets version 10.4.9) users that are not in role of "Assets Administrator" but only Object Schema Manager have problems with searching for object based on r...
-
I can view the widget when I insert the tag in an HTML file, but I want it to be accessible via a link in a web browser. Do you have any suggestions on how to accomplish this? I need it to be added i...
-
Hello everyone, I am trying to change a particular field while automating a ticket cloning, but i don't know how. It concerns the Reporter field. When cloning the ticket, i want the Reporter of the...
-
Hello, I am looking for a way to enable a function, rule (if exists) to make available the email notification to all customers of an organization when the agent add a new comment. For the time being...
-
Hi, we have an IT Support project in Jira Service Management and customer help desk portal website where the customers can create their tickets. We are already using Jira Cloud app for Microsof...
-
Dear team, I have situation where I have my company JIRA and then the vendor JIRA Both are different numbers, different clouds and today i need to manage the same information betwee...
-
Hi, We provide helpdesk services for an information system used by dozens of organizations. We use outsourcing service to develop and maintain information system. It is often the case that several (...
-
Hi there, Here is the background of my question. I am using Assets in a Jira DC environment. I would like to import users and related user information such as roles, groups, departments...
-
Hi, We use JSM Cloud and want to leverage it as a platform to manage our tickets of certain vendors. The first scenario is to create a ticket on JSM then it'll automatically create a case...
-
Hi Can anyone let me know how to share the attachments to the customer via email that are attached by the agents on the JSM software side? Is there any automation for this?
-
How to get details in all custom fields and their context using Jira API
-
Hi, In our project, we have integration between JIRA and servicenow through API call using token. Servicenow team is facing the below error for last few days when they tried to send the data to JI...
-
We need to set the default value of the Assignee field as currently logged user in the create issue screen. The field must auto populate with the currently logged user, how can we achieve this functi...
-
In Jira if the SLA is breached for a ticket and that ticket is assigned to me, then that SLA breached ticket will comes under me. Need a solution for this in Jira
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 7 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |