Jira Service Management

Dears, I would like to set restrictions on the value of a custom field, this field is visible in the customer portal and it is required, currently they can enter anything there and the ticket is cre...

• app
• cloud
• custom-field
• customer-portal
• jira-service-management
• +1 more tag...

Is there anyway where we can send the data from Google Forms or Smart Forms or MS Forms directly to JIRA  We basically need JIRA to be our Project Management tool but need the data to be automa...

• cloud
• jira-service-management
• jira-service-management-cloud

Upgraded my Confluence, and JIRA Server successfully this morning - both areas indicated the latest version I could go to (server 10 user - personal use). Started JSD - now "Jira Service Management"...

• jira-service-management
• jira-service-management-server
• server

Hi all, We're using JSM on cloud and exploring ScriptRunner to update 2 fields based on the selection on a cascading custom field.  I started with this code in Script Console... // test to ...

• cloud
• jira-service-management
• jira-service-management-cloud
• scriptrunner

Hello,  I am faced with a very interesting problem and wanted to turn to those who likely have worked with Atlassian products for longer than me.  So basically, the long and the short is:...

• cloud
• jira-service-management
• jira-service-management-cloud

1. Customer creates ticket A. 2. Sarah submitted issue A. 3. To request help from another department, Sarah created Issue B from that department's project and linked it to Issue A. She and she desi...

• cloud
• jira-service-management
• jira-service-management-cloud

So my users send email to support@******.com for help Setup a new portal and we are getting the tickets but we also get a ticket for a "New lead" that appears to be sending an email that somehow is ...

• cloud
• jira-service-management
• jira-service-management-cloud

I have access to other projects, but everytime my admin gives me access to a service project, I am still unable to view the service project.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian Community Trying to log time on a Jira issue, the Tempo integration is having problems.  The Subject field is flickering and the rest of the popup box is unusable. I can add time ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I have an automation that extracts users in Assets who has a contract end date within 7 days. I want to send an email to each persons manager to say they are due to end. So if I have 5 p...

• cloud
• jira-service-management
• jira-service-management-cloud

I am starting to build a POC for the assets discovery tool to upload directly to the cloud (mix of agent and agentless)    There are whitepapers out there that guide.  Does anyone kno...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I have a personal task board that I use to help me prioritize my tasks and I'm attempting to setup an automation that will clone my tickets from another project that meet certain criteria. My query w...

• cloud
• jira-service-management
• jira-service-management-cloud

We've acquired a small company and would to add their cloud based JIRA projects/tickets to our cloud based instance. I've look through the Atlassian community and I see that there appear to marketpl...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, there is a problem with search on servicedesk portal, help me please. i open my requests tab and i want to find task by content from description field but search doesn't work, search for requests...

How do i merge same issue to view as one ticket ,

• ai-post
• cloud
• jira-service-management
• jira-service-management-cloud
• spam

Hello, My team uses the original estimate and remaining estimate fields but when we export in .csv and save to .xls it converts the minutes, hours, days and weeks into seconds.  How can we conf...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello,    Our organization is looking to integrate Comm100 chat bot to our Jira Service Management (Data Center) instance.  This will be a one way incoming connection since we only ...

• jira-service-management
• jira-service-management-server
• server

Hello all I am trying to write a condition in WF. This is an insight field and I want to write a compare or lookup condition which looks if a certain option is selected.  

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Guys, So I need a little help about a jira automation that sends e-mail. Basically I try to create a table in a e-mail. Which I already got as the following code: <table> <tbody> ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all! How can I create automation specifically when the priority of an issue is increased (not just changed)? I'm familiar with how to build project automation that notifies when a value in a spe...

• jira-service-desk
• jira-software-server
• server

I enter some comments in the ticket and select to Respond to customer.  The notification sent to the customer does not contain the comments entered.  Message indicates (Comment Preview is ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, We use the Splunk Jira Integration to create issues in our JSM from Splunk. We have noticed that these are now failing where trying to set Assets field in the JSON for custom field setting. The...

• jira-service-management
• jira-service-management-server
• server

Integration steps for Jira software (Cloud) and Jira service management (Cloud) Please share the steps for JIRA integration.   Thanks Swopna

• cloud
• jira-service-management
• jira-service-management-cloud

how to make jira board customized board visible to all users

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud