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Jira Service Management
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Hi - We have ticket notifications that go to the customer. Sometimes instead of hitting reply - the customer will fish out the jira@company.atlassian.net email address and send to this. These email d...
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Hi, For one of the request types in our project, when that type of ticket is edited on service desk portal, a workflow is shown on the right side. I don't know where this is coming from and how to c...
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How to disable customer sharing option as i dont want customers to access or view other customers in the service desk portal page. For now I dont see any oprion to disable it. Below is the snapshot f...
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Dear Community, We have taken on a new customer who will now be using the Jira Service Desk to send us tickets. This customer previously used a different provider. The company now has 30 open ticket...
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Hello, I would like to ask if it is possible to send out the invitation mail or at least a notification to existing JIRA users when they are added to the Jira Service Desk as customers (not ...
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Hi All, I was hoping someone could assist me, I am trying to write a filter to search for tickets created > 6 months ago AND do not have an internal review date attached. Currently, my q...
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When looking at the discovery tool, it seems to imply it on works on-network. Does the discovery agent work on remote computers not connected via a VPN?
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Dear All I hope you are doing well i have free premium trail and it become finish and was deactivated i send emial to support and it reactivated again and work well but the problems i lost i...
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Hello, I am currently overseeing the migration of our company's ticketing system from Freshservice to Jira Service Management (JSM). I have a few questions regarding this process: 1. What key consi...
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Hi, Initially I was asked to create one common service desk portal for multiple clients with separate links meant specifically for a particular client but now they need separate portal for different...
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Jira Service Management Data Center 5.4.7 A customer raises a request for support via [base-jira-url]/servicedesk portals. Because of the nature of the requests, the customer often desires to inser...
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We have created an event listener that listens to task events like updates, status changes, attachments, etc. and we are processing these events in our code. What is the best practice here, is recom...
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Hi i want to add a custom field "Purchase Order No" on global automation to create linked issue to other issue. What the appropriate smart value need to call the purchase order no custom filed I tr...
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Pulling regular attachments attached directly to an issue is no problem. When parsing comments though, this is how comment attachments are returned by the API: ____ "body"=> {"typ...
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Hi All, We have a process where when an issue is logged by a customer which requires a software patch, we raise a ticket with the developers project and link the two tickets. We are trying to see i...
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I want users to be able to fill in some email addresses(including the reporters' email address)in a request form, submit the ticket and automation to send a form to the email addresses for the users ...
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When my client submits the ticket on Slack, and the ticket gets Autocreated on Jira, I want the Slack channel name on which the Client requested to create ticket to be auto-populated on the Organizat...
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Hello Jira Community, I've recently created a custom IP Address field in Jira Cloud and I'm looking to validate its value across various actions such as creation, editing, assigning, and transitioni...
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Hi, I'm new to Opsgenie. I want to set up our on-call rotation groups so our support desk is able to email Opsgenie to create an alert that will notify a particular group. To take it one step further...
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Bonjour, J'ai un problème avec notre portail JSM, dans le fond je veux mettre des restrictions sur une forme demande (disons les nouveaux arrivés), je veux que juste les personnes des ressourc...
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Hello, I would like to create the following automation: Trigger: - when the status of the associated ticket (which is in a JIra Software) is changed to : "in progress"; "complete" Then - updat...
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Hello, Please find my screenshots and I want to send Internal comment only to the every mentioned user like the JIRA Native functionality Email Notification does. What should be the value ges ...
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We have a process in jira, however, we want that before the one who belongs to the process, make a change of state of the ticket, we need an approval from one of his superiors. How to make a permiss...
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Hi All! I can use some help finding out how I can add dropdown values to an existing drop down field on a Request portal please. I keep clicking around Project Setting but can't seem to come across i...
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Atlassian Community Events
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