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Jira Service Management
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Hello Everyone, TL;DR Is it possible to organize portal-only users with organizations in Jira Service Management ("service desk cloud")? And how to create organizations when portal-only users are ...
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Hello community! I would like to know if anyone knows if it is possible that, when a task has been cloned to another project, if that task has a form, add that form to the ticket cloned in the othe...
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Hi folks we have the following set up: our users are grouped into multiple Active Directory domains for each domain, we have an import into asset into one object schema (so one object scheme with...
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Hi, We have an issue that I'm fairly certain can't be all that uncommon. We have recently started using Jira Service Management when communicating with our customers. A lot of our customers...
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Our company wants to use the Jira AI function, can I have an test account or use my current account to test the function so I can persuade my boss to pay for it?
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Hey. Is there way to upgrade from 8.9 to newer version? We need support for oauth 2.0 for incoming mail support with microsoft Outlook. Current versions for local server JIRA Service Desk 4.9...
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Hello community, I'm getting "Something went wrong." or "We're having troubles." message whenever I try to edit Organizations of Jira Service Management. Whenever I click "Add" or "Delete" button, I...
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My Jira Service Management Cloud system sends out a confirmation mail to the customer when a ticket is created after their mail. The confirmation mail sends the mail to the servicedesk system (not Ji...
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how to extract report viewing the customized ticket filed
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Hey, I've added a new custom field in Jira and set it hidden in the request type configuration. I'm trying to create a filter based on this field as a filter criterion, but I can't locate it. I can ...
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i wanna knew if there are a file pathe to delete it or archive it
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Hi, Jira Service Management 5.12 Exalate 5.7.0-j8 Since we upgrade our Jira SM installation we got the following error: Exalate blocking error Exalate plugin is blocked from perform...
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so we went through some stuff in our board settings and fields settings and we finally managed to get issue links on Hidden fields. however I cant make it unhidden both the show and remove actions ar...
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There are very old tickets still sitting in Done status on the Jira board. Is it possible to auto-archive tickets after they have been marked as Done?
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Good afternoon! I will reuse a question that has already been asked here, but the option given as an answer has become obsolete, so I need to know how to do it currently. "How do I get the opti...
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Hi Team, I want to count the options chosen in multi-select custom field using script in jira. if 2 options (Apple,Bat) is selected in multi-select custom field the count should be -2 I tried...
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como puedo iniciar un sprint en la version gratutita?
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Hello, I'd like to have a custom field populated when a Service Request is created in the portal. I've done the following: Created a Portal Group=Grafana On the Request form I added a cust...
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Hi all Which measure should I use in EazyBI for calculating the average time in hours that takes to a group of tickets to be resolved (counting from Created to Resolved)? I adapted "Average resolut...
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How might we leverage JIRA SERVICE MANAGEMENT for clients while maintaining confidentiality? I aim to grant them permission solely for raising requests and leaving comments, without granting visibili...
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Hello, We're having a reflexion about using Jira service management as ITSM for our company. Thing is that some of our customers needs to see requests from their team, is there any way to do it wit...
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In the "issues" view per project, I would like to view different columns for separate projects as the these distinct projects necessitate a disjoint set of relevant columns. However, it seems like t...
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Hello, We are in the process of migrating from Assets for Data Center to Jira Service Management cloud. In our existing data center configuration, I have automations triggered by the creation, updat...
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While editing a JSM service today I noticed that there is a new attribute named "Service type" which has four options in the drop-down menu: Applications Business services Capabilities Software ...
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