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- Questions
Jira Service Management
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We are trying to create an automation where the system would look for a field that duplicates. To help a little we created a custom field JIRA field for Dev Ops,. We are trying to automate and would ...
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Hello, I would like to be able to filter all issues just where I am mentioned, cc'd, or assigned on a kanban board. I am new to JIRA< so any help with this (probably basic) question would b...
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Hello, I have the original project A, where tickets are coming in from five differnt email addresses of our customers. However, I need to redirect one of these addresses to project B. So when this ...
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Hi everyone, I've read documentation and ask IT support, but no luck. Is there a way that the customers do not need to create an account in order to send a request ? What we want to do : ...
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Tengo una consulta con poder calcular una métrica ya sea en paneles o informes. ¿Hay alguna forma de calcular la suma total del “seguimiento de tiempo” de las incidencias? Ya que he realizado paneles...
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As I continue to explore and build out various Jira Service Management project spaces, I find the inability to create custom work categories rather difficult to ignore as time goes on. I wish there w...
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Hello, I’d like to create or generate automatic weekly notes in my structure. Is that possible through a JQL query ? Thank you !
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I am trying to create an issue in a project and keep getting the "You do not have permission to create issues in this project." error. I can create an issue in this project throug...
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I follow the steps here to turn an existing Slack channel into a request channel. It works when I do it (creator of service project and admin) but other admins of the service project are not able to ...
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Without using password protection or encryption, is there a way mitigate instances where files are uploaded to the wrong client. My thinking is we can perhaps create a name convention for each c...
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I was wondering if anyone had set up a Teams channel to receive notifications on Atlassian Status changes. We have seen a few issues with both jira Software and bitBucket recently and wanted to set u...
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I am looking to add a variety of Customer Profile fields that can be populated administratively and only be viewed by Jira Admins, not the customer. How can this be achieved?
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I routinely use the "Share settings with an existing project" to create new project. I encourage my clients to create "template" projects that meet their specific business needs rather than using the...
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I am attempting to utilize the Template located under Automation, "when a customer comments on a closed request -> then reopen the request". I am being prompted to check my admin permissi...
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Nowadays, we send email to email@email.com, it automatically creates a support ticket. Would it be possible to use Jira forms instead? The aim is to automate the process of creating tickets.&n...
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I am creating a roadmap: portfolio plan view and I want the Jira ticket to appear in hierarchy order, when I include multiple Kanban boards, it seems that it doesn't appear the initial Jira tic...
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Hello, I would like to know how to identify "internal note" or "Reply to customer" comment in automation, so that I can send notifications only when "Reply to customer" comment is ...
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Hello Community. I am new to Scriptrunner. I have a well-functioning Jira automation (manual trigger) that I would like to start from a Scriptrunner fragment (button). I have successfully added a ...
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Hi all, I have noticed that you can add custom emoticons to Jira service management. It seems that I can reply with the custom emoticon, but when I want to add it as a reaction to a previously crea...
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Hi, when trying to sync Epic from Jira Service Management to Atlas project, we receive the following error message. "We couldn't link to this project. Check if you have permission to cre...
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Hello , Is there any issue layout feature in jira service management
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Olá, A cada comentário público realizado no meu projeto Service Desk, um e-mail é enviado ao cliente. Porém, gostaria de mudar o nome do destinatário.
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Hi all, Is there a way to retrieve fields from Tempo in Excel or PowerBi? I can see a limited selection of choices from Jira Cloud, but not the logs we actually input. Specifically, I need the Work ...
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Hi all, Im trying to make a automation that will automatically assign a new created ticket from the customer portal to the agent that is commenting on the ticket. So the first responder. I'm struggl...
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Hello, I am trying to show the Time Tracking field as in the picture. It is set on the correct screen, it is visible and I should have the correct permissions(I am using an administrator profile). B...
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| July 29, 2025 5:22 PM PDT | ||
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