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Jira Service Management
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I have three different types of request. - Content update - Bug - Change Request I want to know which type of incident was created and then assign an assignee depending on that Also,...
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Is it possible to merge similar JIRA tickets?
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Dear all, I have a problem with my AQL and I don't how it should work.
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Dear community, in our company, we would like to send automated emails to our tenants when the maintenance of an asset (like for example "automatic sliding doors") is one week overdue. Ther...
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I would like to receive an sms when a ticket is created with the opsgenie feature. I thought maybe we could link the alerts to issues but I couldn't find where to implement it. Does anyon...
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I've searched Community pages and Googled but can't find a way to export a list of Canned Responses. We've just moved to cloud and all existing canned responses were created as Shared, which means we...
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Hi All, I am using the average age chart to report on our service desk tickets. The filter I am using has the following: Project="Service Desk" and created >= -52w AND Resolved >= -5...
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I've seen this answer a few times, but essentially I have a Task being created, then I want to add the Request Type to it as I can't seem to do it straight away. It tells me I can't add "Request Type...
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I was able to set a customer up with a JSM customer account so they can submit service requests through the portal. As an alternative way for them to reach out for support, they can always email us a...
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Hi there, Is there way to make some columns display narrower in Assets. I have about 12 columns to show for some assets (Name, Model, Serial Number, Owner, Manufacturer, Purchase Date, State a...
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I'm currently refining permission schemes in Jira Service Management (Company-managed) and have run into a dilemma with the default 'Service Desk Team' project role. My aim is to use custom project r...
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I am new to Jira Service Management, and I am trying to figure out the best way to use workflows and automations to streamline our offboarding process. We have been doing this manually, so tha...
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If I create a task in one of my Epics, I want to duplicate or clone the task into all other existing epics within the project. For example, I want to add "Set Follow-Up Date" as a task in one of my ...
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I've recently migrated several projects from Jira Server to Jira Cloud, and have been having a couple problems with some of the request forms (not email). On some forms, the "Description" field...
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I am trying to nest the statuses so that within each status I can show progress. My workaround for this was to create a checklist that matches my statuses so they can have their own workflow to show ...
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Hi, my company wants to make a schedule of tickets for the coming year. The problem is management wants to auto create a new ticket once a a other ticket is closed. It is for a recurring ...
604 views 3 0 Deleted user February 13, 2024 -
Hi All, I want to know the possibility and how can I integrate CAS (https://www.apereo.org/projects/cas) SSO with Jira Cloud. I can't see this in the identity provider list :( Has anyone done it ...
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We don't use the SLA section so we are trying to move it or just get it out of view. When in the Request Type section I select "Move to Bottom" on the SLA section and hit save and it says it saved co...
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Hello everybody, I want to add a "due date" to a request view (in certain request type) but I want this field in read-only. The goal is to display this information when the agent submit it. Is it ...
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Bonjour, J'aimerais savoir comment avoir les réponses standardisés dans les commentaires comme celles des commentaires du ticket. Cordialement. Marc
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Hi, On creating a "Onboard new employees" service request I'd like to automatically create multiple different subtasks to create an account for (for example): ActiveDirectory Googl...
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Hey, I tried looking for a way to have automatically add a form to a service ticket and after the form is filled in by a service technician a object is created in our asset registry. F...
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Hello everyone, My team and I are currently working on introducing Assets into our requests. As of now we are able to import a csv uploaded directly from our computers, but as our company is G-Suite...
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Team, Please confirm on an average, once customer is invited to a JSM project, how long does it take for customer to access the project/service desk portal? It's been an hour that I have se...
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We have a request to integrate Splunk into our JSM. I saw this guide (Integrate with Splunk). What's "team's operations page" means and where can I see it? I don't see Add Integration on my...
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| July 24, 2025 12:26 PM PDT |