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Jira Service Management
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The task is not taking user story as a Parent. It is taking Epic as a Parent
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Hello everyone, our environment has two projects, and occasionally we need to move an issue from one project to the other. I've created a manually triggered automation in one project that does the fo...
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Hi, when a ticket in jira service desk gets closed, it sends off an email, and it takes the $Recipient.name and also fills in the same name of adam@mobiletek.com. I dont see anywhere in Jira where Ad...
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Hello, I'm new here. I'm looking to pull all issues that have a/any linked ticket that the ID/Key starts with "CAST". Is this possible? Thanks, Peter
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Is there a way to set the SLA on a sub-task based on the parent's issue type? It seems the JQL function of the JSM SLA tool can't utilize add-ons like ScriptRunner
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The client i have has a very high JSM license usage any wants to know why. They're trying to understand what kind of overlap exists between the licenses to get a better understanding of why the JSM l...
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How to migrate ProForma forms from Jira Data Center non-production instance to a production instance
Our company wants to migrate their projects from a Jira DC non-production instance to the production JIRA DC instance. The instance has +100 custom Proforma forms that we want to move over. How do ...
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Aqui em nossa equipe, temos ROTEIROS DE EPICS que são sempre com etapas iguais. Portanto, quando iniciamos um projeto, queremos copiar estes roteiros inteiros com todos seus itens para este novo proj...
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I want to setup a ScriptRunner Listener that sends a custom email to certain people when '@ Data Export Control' is added in a Comment. I have the email subject and template setup ok, but the 'Condi...
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Hello Community, I want to configure the attached image https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/ Could you tell me with an imag...
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Hello everyone, I'm currently facing a challenge within Jira Service Management, and I hope you can help me find a solution. My goal is to have a text ready in the custom portal's description (When ...
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Hi, We have followed below Article and Enabled CSAT in jira servicedesk https://confluence.atlassian.com/jirakb/how-to-troubleshoot-when-customer-satisfaction-survey-is-not-being-sent-in-jira-servi...
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Hey everyone, A number of the SLA-related reports included with JIRA are producing odd series values when those series include days where only a single issue is present, and that issue has breached ...
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I've found this article for Server Jira, but I cannot find an equivalent for Cloud products. JSM has a custom field called [Last Customer Comment Date] that we did not create. Before we...
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How can I add participant to my scrum board?
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Hey, quite new to Jira, currently setting up a basic IT service desk with three main Work Categories: Incidents, Service Requests and Changes. The idea is that Incidents would have different turnarou...
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Hi everybody, I am looking to build an automation rule which triggers every time an issue is created where the condition is: Summary starts with "Automatic reply" OR "Error message". Is it so...
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When a customer clicks View Profile to edit their profile on the portal screen, an invalid path error is displayed. Why is that so?
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Any way to create Jira using "Create Linked Issues" functionality without inheriting parent's sprint
Hey! I wanted to introduce "Create linked issue" as a process in my team in order to expediate the creation of follow-up bugs/improvements to tested tasks Jira completed from previous sprints, but th...
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Why do I create different service desks for different projects? Why don't I create a service desk for all projects if the projects are similar? Are there technical limitations for a project?
252 views 1 0 Deleted user January 5, 2024 -
Dear community members, Good day, Any ideas on how to convert an incident ticket to a problem ticket or a change ticket in JSM cloud? I cannot find any setting in the incident management m...
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Hi everyone, I have a problem that I want to create a request type in JSD portal that the original request submitter/reporter in several following step needs to approve the assignee's solution. Her...
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On an Organization, we have a Detail called "Region". The goal here is to filter queues using that Region. As far as I can see, Organization Details can't be used in queue filters, so I thought ...
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Hi All, I've just configured the integration for Endpoint Central and am liking it so far. Had a couple queries about some basic functionality for its use within a Ticket itself. Is it at a...
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Hey there! We want to generate a report from a single Issue that can summarize the amounts of numeric custom fields contained in a sub-task. Example: ITSL-545 has 3 different SubTasks -...
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